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The SELLBYTEL Group is a leading international provider of premium outsourced services in sales, customer service, technical support and human resources. At 38 locations throughout the world, our highly qualified 7,000 employees are delivering outstanding performance for large and medium-sized companies.
We are a dynamic company in constant growth. Please find more about us on our corporate website.
Latest Sellbytel Group/Livingbrands Portugal Jobs
In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting Customer Support Advisors to be part of an exciting new team, working for the leader in the technological sector (computers, telecommunication, entertainment). Our Service will be responsible for resolving Customer’s technical requests, when possible, in a single telephone call using customer’s troubleshooting protocols: Your main tasks Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer; Progress / close service requests to a satisfactory conclusion on call management system; Proactively update customers with status and resolution progress; Monitor / progress all open queries in queue; Escalate potential service issues to appropriate level; Achieve an excellent customer satisfaction level. Our Profile of Preference Fluent in French (also English knowledge) Advanced user knowledge of IT environment; Windows and Mac environment literate; Customer service environment, preferably technical support; Service passion; Responsible and indepen...
- Job Type:
- Temporary Contract, Full-Time Position
- Lisbon, Portugal
- Job Ref: