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Sykes Enterprises Eastern Europe

Client Description

SYKES is a global leader in providing customer contact management solutions/customer engagement solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.  SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media.  Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

For additional information please visit www.sykes.com.

Latest Sykes Enterprises Eastern Europe Jobs


  • GERMAN speaking Customer Support Representative

    EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED: Proficiency in German is mandatory; Previous experience of/ or aptitude for Customer Service; Good organizational skills; A working knowledge of MS Word/Excel; Excellent communication skills and the ability to remain calm in all situations; Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; Ability to adapt to a continuously changing environment and procedures. RESPONSIBILITIES: To respond to all customers’ enquiries within given timescales, efficiently and effectively; To develop and maintain a full technical knowledge of client products and services; To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff; To deal with all correspondence as requested/required; To accurately log all calls and in line with procedures; To responsibly maintain and update all job-related administrative forms; To consult product manuals, to be able to advise customer of appropriate options/solutions. WE OFFER: The opportunity to work in a dynamic environment, in an ambitious and talented team; Professional training; Opportunities to develop your c...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cluj Napoca
    Salary:
    N/A
    Job Ref:
    N/A
    Read More
  • Spanish - Customer Support Representative

    RESPONSABILIDADES Y RESULTADOS FINALES: Responder a todas las consultas de los clientes con eficiencia y eficacia, en un tiempo dado Obtener y desarrollar conocimientos técnicos completos de los productos y servicios del cliente Reconocer las consultas y las situaciones que deben ser transferidas a otro departamento o a un superior del personal Ocuparse de toda la correspondencia, según los requerimientos/ las necesidades Registrar todas las llamadas con precisión y de acuerdo con los procedimientos Consultar los manuales de usuario para asesorar a los clientes acerca de las soluciones/opciones correctas/adecuadas EXPERIENCIA, CONOCIMIENTOS Y COMPETENCIAS NECESARIAS: Ser hablante español Conocimientos avanzados de inglés Experiencia anterior o aptitudes para el servicio de atención al cliente Conocimiento práctico de MS Word/Excel Excelentes habilidades de comunicación y la capacidad de mantener la calma en todas las situaciones Capacidad de trabajar por iniciativa propia y trabajar bajo presión para cumplir con los plazos Capacidad de adaptarse a un medio de trabajo dinámico y procedimientos que cambian constantemente OFRECEMOS: La oportunidad de trabajar en un ambiente dinámic...

    Job Type:
    N/A
    Location:
    Cluj-Napoca, Județul Cluj, România
    Salary:
    Confidential
    Job Ref:
    N/A
    Read More
  • Italian - Customer Support Representative

    EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED - Proficiency in Italian; - Previous experience of/ or aptitude for Customer Service (advantage); - Good organizational skills; - A working knowledge of MS Word/Excel; - Excellent communication skills and the ability to remain calm in all situations; - Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; - Ability to adapt to a continuously changing environment and procedures. RESPONSIBILITIES - To respond to all customers’ enquiries within given timescales, efficiently and effectively; - To develop and maintain a full technical knowledge of client products and services; - To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff; - To deal with all correspondence as requested/required; - To accurately log all calls and in line with procedures; - To responsibly maintain and update all job-related administrative forms; - To consult product manuals, to be able to advise customer of appropriate options/solutions. WE OFFER: - The opportunity to work in a dynamic environment, in an ambitious and talented team; - Professional training; -...

    Job Type:
    N/A
    Location:
    Cluj-Napoca, Județul Cluj, România
    Salary:
    Confidential
    Job Ref:
    N/A
    Read More
  • French - Customer Support Representative

    EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED - Proficiency in French; - Previous experience of/ or aptitude for Customer Service (advantage); - Good organizational skills; - A working knowledge of MS Word/Excel; - Excellent communication skills and the ability to remain calm in all situations; - Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; - Ability to adapt to a continuously changing environment and procedures. RESPONSIBILITIES - To respond to all customers’ enquiries within given timescales, efficiently and effectively; - To develop and maintain a full technical knowledge of client products and services; - To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff; - To deal with all correspondence as requested/required; - To accurately log all calls and in line with procedures; - To responsibly maintain and update all job-related administrative forms; - To consult product manuals, to be able to advise customer of appropriate options/solutions. WE OFFER: - The opportunity to work in a dynamic environment, in an ambitious and talented team; - Professional training; - ...

    Job Type:
    N/A
    Location:
    Cluj-Napoca, Județul Cluj, România
    Salary:
    Confidential
    Job Ref:
    N/A
    Read More
  • Portuguese - Customer Support Representative

    EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED - Proficiency in Portuguese; - Previous experience of/ or aptitude for Customer Service (advantage); - Good organizational skills; - A working knowledge of MS Word/Excel; - Excellent communication skills and the ability to remain calm in all situations; - Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; - Ability to adapt to a continuously changing environment and procedures. RESPONSIBILITIES - To respond to all customers’ enquiries within given timescales, efficiently and effectively; - To develop and maintain a full technical knowledge of client products and services; - To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff; - To deal with all correspondence as requested/required; - To accurately log all calls and in line with procedures; - To responsibly maintain and update all job-related administrative forms; - To consult product manuals, to be able to advise customer of appropriate options/solutions. WE OFFER: - The opportunity to work in a dynamic environment, in an ambitious and talented team; - Professional training...

    Job Type:
    N/A
    Location:
    Cluj-Napoca, Județul Cluj, România
    Salary:
    Confidential
    Job Ref:
    N/A
    Read More