Are you service-minded, loyal, and eager to join a quality Norwegian company in Sindelfingen? Do you speak German? Great, please read on! About our client Our Client was founded on the west coast of Norway, in 1932. They provide worldwide distribution of premium furniture and equipment within the highchair, stroller and home textiles market segments. About the position As an German Customer Service Agent you will provide premium service to both customers and retailers and build relationships in order to making lasting positive impressions. The position is located in Sindelfingen, Germany, within close distance of Stuttgart. Main responsibilities include: Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy Receive, process and track orders from customers by phone/E-mail/Chat Ensure orders are registered in the system for shipment and invoicing Answer retailer and consumer questions by phone, E-mail and chat Advise customers about features, benefits and other details of products Issue invoices and credit notes Handle transport and product claims, returns and exchanges from customers Overall the expectation is for the Customer Service Agent ...
- Job Type:
- Permanent Contract, Full-Time Position
- 30000 - 33000
- Job Ref:
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