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  • Featured

    German Customer Service - Galway

    Have an interest in the gaming world? Want to help others with their virtual adventures? Now you can, we have an exciting opportunity for a growing customer service team here in Galway, Ireland for a well known and trusted brand. All you need is a near native level of German, good English and experience in the customer service sector. An interest in gaming would be a big plus for your application. Your Tasks: • As a part of the German customer service team you will be tasked with: • Delivering first class customer service to all those within the DACH market via phone/email/online chat. • You will be helping customer troubleshoot their issues and resolve them in a timely manner. • You will need to keep within company rules & regulations by uploading security and confidentiality rights for each customer. • Where needed, you will need to escalate issues to next level support and report it to the team lead. Our Client: How does working for a company that is the world’s leading interactive entertainment software provider sound? Our client is a company that allows their customers to enter new world and realms of men to take them to their next adventure from the comfort of their own ho...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    N/A
    Salary:
    24000
    Job Ref:
    JN -082017-2470
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  • Featured

    German Speaking Customer Service includes Free Accommodation

    German Speaking Customer Service Advisors - Travel related Lisbon, Portugal. Our client based in Lisbon, Portugal is recruiting German Speaking Customer Service Advisors. Candidates should speak fluent German and have a general interest in tv shows erc. Free Accommodation provided for the duration of the contract and flight reimbursed. These roles are initially for a 12 month contract. Gross salary €1037 per month. Recruitment Direct is acting as a recruitment agency.

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    €12,444 per year + accommodation
    Job Ref:
    sm3589494890lisb
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  • Featured

    French Speaking Customer Support - Dublin

    French Speaking Customer Support Dublin €20,500 per year basic salary + £2,000 per year bonus Our client based in Dublin requires French or Swedish speaking Customer Support person to assist customers with retail queries for this world leading sports brand. Candidates must speak near native level French and fluent English and possess reasonable computer use skills and have at least one year’s customer service experience. Candidates should be able to pay for their own relocation to Dublin if successful. Recruitment Direct is acting as a recruitment agency

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €20.5k - 22.5k per year
    Job Ref:
    sm9760970646dub
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  • Featured

    French Customer Service for Travel industry - Saarbrücken

    Know all about the inner workings of all things travel and holiday related? We are looking for near native French speakers interested in becoming the next travel advisor & customer care agent for a client of ours here in Saarbrücken (a city on the border of France and Germany). You will need 6 months - 1 year's customer care experience and ideally have experience in the travel industry. Shift work is involved and so is career progression. Keep reading for More Now. What will you do in this job? As part of the French Travel and Customer Care team you will help guide customers (via phone/email/chat) with all queries and issues when it comes to booking and confirming their travel plans abroad. There will be a number of resources open to you to help keep the customer experience and satisfaction at its highest level. You will be there to help and offer advice for the customers trip - giving them the ultimate experience while abroad. Who will you be working for? Work for one of Europe's biggest players in the travel industry - a company of ours that helps make holidays and travel easier with one online portal for customers to book tickets for travel and accommodation abroad in a few e...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Saarbrücken, Saarland
    Salary:
    €1600 - €1800 per month
    Job Ref:
    JN -062017-2429
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  • German Speaking Customer Service Agents

    German Speaking Customer Service Agent Newcastle upon Tyne, England £15,405 per year + relocation assistance Working on behalf of a leading world wide company who sell consumer goods. The role involves dealing with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services in store. Our Client look for candidates who have previous experience in customer service, with a proven track record of achieving targets. You should be IT literate but not high-level as all training will be provided. Good knowledge of MS Office. A good working knowledge of call centre technology is desirable, along with excellent communication skills and the ability to deal with all people in a professional manner. Candidates must speak fluent German and English Relocation assistance can be provided – 4 weeks accommodation and flight costs reimbursed. This is 37.5 hours a week, candidates must be willing to work shifts as the contact centre is open Monday to Sunday, core hours 6am to 10pm. Recruitment Direct is acting as a recruitment agency.

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Newcastle upon Tyne
    Salary:
    £15,405 per year + relocation assistance
    Job Ref:
    sm94409986new
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  • German Speaking Team Leader

    German Speaking Team Leader Dublin, Ireland €40k per year + relocation assistance if required This role is starting asap. Candidates must: Speak fluent German and English. have experience k fluent German and English Be competent in GDS Have at least 2 years team lead experience.

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €40k per year + relocation assistance
    Job Ref:
    sm6767867654du
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  • Norwegian Speaking Customer Support

    Norwegian Speaking Customer Support Dublin, Ireland €23,805 + bonus up to €2k a year Our client requires candidates with general interest in photography. The role involves providing first-line technical support for basic or routine photography related queries for a leading camera manufacturer. Ensuring high levels of customer service and successfully complete training activities to maintain technical and product knowledge Experience required: •Written and oral fluency in English and Norwegian. •Excellent communication skills: verbal, written, listening, probing & reading •Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems •Ability to employ patience and self-control in handling irate customers •Ability to follow proper procedures and work within established guidelines •Ability to set expectations and deliver information in a positive way •Adapts well to changing circumstances, direction, and strategy •Be able to work as part of a strong and collaborative team Benefits: •20 days annual holiday + 9 statutory days entitlement •Free Parking •Games Room / Breakout area •Pay for Performance bonus pro...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €23,805 - 25,805 per year
    Job Ref:
    sm7866888979dub
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  • Senior CRM Executive - German speaking

    Senior CRM Executive - German Speaking Gibraltar £35-40k per year + relocation support The CRM team is central to the growth of the company – leading all customer relationship strategy, communications and campaign execution. We now require a manager of the DACH market area. Candidates must have experience of stakeholder management; have the ability to work under pressure and experience of building and motivating a team. Innovation and CRM system utilisation will be key to your success in this role. This is a ‘hands on’ manager role – you will be responsible for strategy, planning but also execution. Responsibilities: Lead the strategy and planning of all customer communications for your market area – building a plan which is based on customer and data insight. Ensure a ‘test, learn, optimise, scale’ approach in everything you do. Be customer and company focused – continually strive for a win/win for customer and company. Leverage all CRM systems and channels in order to ‘take CRM to the next level’ – identifying opportunities for revenue growth and problem areas for resolution. Provide performance reporting (campaign, CRM KPIs) to Head of CRM and key stakeholders. Assist with CR...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Gibraltar
    Salary:
    £35k - 40k per year + relocation assistance
    Job Ref:
    sm9798779gib
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  • Dutch Speaking Customer Support - Dublin

    Dutch Speaking Customer Support Dublin €21,500 per year basic salary + £2,000 per year bonus This is Monday to Friday role office hours, Our client based in Dublin requires Dutch speaking Customer Support person to assist customers with retail queries for this photography company. Candidates must speak near native level Dutch and fluent English and possess reasonable computer use skills and have at least one year’s customer service experience. Candidates should be able to pay for their own relocation to Dublin if successful. Recruitment Direct is acting as a recruitment agency

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €21.5k - 23.5k per year
    Job Ref:
    sm97667846dub
    Read More
  • English Speaking Customer Service Advisors

    English Speaking Customer Service Advisors – Travel related Lisbon, Portugal. €858 per month + free accommodation + flight reimbursed Our client based in Lisbon, Portugal is recruiting native level English Speaking Customer Service Advisors. This is a sales driven role, it’s incoming calls, no cold calling, but one of the main responsibilities of agents is to be able to close the bookings with the clients on the phone. It also involves Customer Care, since need to be able to clarify the clients’ inquiries about the hotels, their locations, the benefits and they need to be very proactive to find good solutions for the bookings required. We are looking for dynamic people that are able to multitask and are really passionate about the tourism industry. Free Accommodation provided for the duration of the contract and flight reimbursed. These roles are initially for a 12 month contract. Gross salary €858 per month + free accommodation for the duration of the contract. Recruitment Direct is acting as a recruitment agency.

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    €10k - 11k per year + free accommodation + flight repaid
    Job Ref:
    sm9043439952lisb
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  • Norwegian Speaking Customer Support

    Norwegian Speaking Customer Support Dublin, Ireland €23,805 + bonus up to €2k a year Our client requires candidates with general interest in photography. The role involves providing first-line technical support for basic or routine photography related queries for a leading camera manufacturer. Ensuring high levels of customer service and successfully complete training activities to maintain technical and product knowledge Experience required: •Written and oral fluency in English and Norwegian. •Excellent communication skills: verbal, written, listening, probing & reading •Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems •Ability to employ patience and self-control in handling irate customers •Ability to follow proper procedures and work within established guidelines •Ability to set expectations and deliver information in a positive way •Adapts well to changing circumstances, direction, and strategy •Be able to work as part of a strong and collaborative team Benefits: •20 days annual holiday + 9 statutory days entitlement •Free Parking •Games Room / Breakout area •Pay for Performance bonus pro...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €23,805 - 25,805 per year
    Job Ref:
    sm786788979dub
    Read More
  • Danish or Norwegian Speaking Customer Service - email support

    Danish or Norwegian Speaking Customer Support Amsterdam. Netherlands €20,400 per year + language bonus €200 a month + attendance bonus= ote €23,500 per year Relocation assistance ie up to €850 reimbursed for flights, accommodation etc. Objective: The support professional will be responsible for replying to customers emailed for this leading computer company. This role does not require strong technical experience as it is only handling general queries. Candidates should already be locally based to Amsterdam so can attend assessment centre. You will be responsible for but not limited to: Answering calls and emails from customers Ensure customer satisfaction by providing timely and accurate information Logging detailed and accurate case notes to ensure optimal assistance for customers Experience and personal skills needed: Intermediate vocational education (MBO) You have strong typing and PC skills Fluency in Danish or Norwegian and English language Software related knowledge and aptitude is a plus Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression. You are outgoing and approachable, with excellent customer...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam
    Salary:
    €19,644 - 22,744 per year
    Job Ref:
    sm565789910ams
    Read More
  • Swedish Speaking Customer Support

    Swedish Speaking Customer Service Gibraltar £20k + quarterly bonus of up to £500 + excellent relocation Our client is recruiting for a Customer Service Executive (Swedish speaking) who will interact with customers to provide information in response to inquiries about products and services and to handle and resolve queries related to the Swedish Market. Responsibilities: Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. The Person: Internet experience and awareness Native level of Swedish with other language skills beneficial. Excellent proven Customer service experience Ex...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Gibraltar
    Salary:
    £20k - 22k per year + bonus + relocation
    Job Ref:
    sm89789789gib
    Read More
  • Croatian & Slovenian Speaking Customer Support

    Croatian Speaking Customer Support Athens, Greece €1100 per month + relocation assistance. Our client a world leader in Audiovisual sector require Croatian & Slovenian speaking customer service advisors. Assisting customers by phone, email and live chat. Flight paid by client and 2 weeks hotel provided Candidates must speak fluent Croatian & Slovenian and English and should have good customer service knowledge.

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Athens
    Salary:
    €12k - 16k per year + flight + hotel for 2 weeks
    Job Ref:
    sm56956598ath
    Read More
  • Danish Speaking Customer Support - Dublin

    Danish Speaking Customer Support Dublin €23,800 per year basic salary + £1,600 per year bonus Our client based in Dublin requires Danish speaking Customer Support person to assist customers with travel related queries by phone, email and live chat. Candidates must speak near native level Danish speaking and fluent English and possess reasonable computer use skills and have at least one year’s customer service experience. Relocation assistance of €300 can be provided after 3 months if required. Recruitment Direct is acting as a recruitment agency

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €23.8k - 25.4k per year
    Job Ref:
    sm97439dub
    Read More
  • French Speaking Customer Support - Dublin

    French Speaking Customer Support Dublin €20,500 per year basic salary + £2,000 per year bonus Our client based in Dublin requires French or Swedish speaking Customer Support person to assist customers with retail queries for this world leading sports brand. Candidates must speak near native level French and fluent English and possess reasonable computer use skills and have at least one year’s customer service experience. Candidates should be able to pay for their own relocation to Dublin if successful. Recruitment Direct is acting as a recruitment agency

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €20.5k - 22.5k per year
    Job Ref:
    sm976646dub
    Read More
  • Danish or Norwegian or Swedish Speaking Customer Service - Lisbon

    Danish or Swedish or Norwegian Speaking Customer Service Lisbon, Portugal €1269 per month + accommodation provided Job Description: Our client based in Lisbon requires Danish or Swedish or Norwegian Speaking Customer Service Advisors Customer Service– Minimum Requirement: Native level of Danish or Swedish or Norwegan (written and spoken); Excellent knowledge of MS Office Applications; Teamwork orientation; Strong communication skills and arguing; Flexibility, availability and dynamism; Ability to portray professionalism and work well in a team environment. Main Duties and Responsibilities: Answering calls and responding to emails. Owning the customer query and ensuring a timely resolution and response Ensuring customer contact is logged and updated as appropriate (training provided) On Offer 12 month contract; Refund of your initial flight (after 9 months with our company); Possibility to live in a room in a company-owned apartment in the center of Lisbon (for applicants who relocate to Lisbon); Excellent opportunity in a leading multinational company; Long-term career opportunities and job security; Free water sports, mountain hiking; Recruitment Direct is acting as a recruitme...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    €15,228 per year + free accommodation
    Job Ref:
    sm95096896lis
    Read More
  • German Speaking Customer Support - non voice

    German Speaking Customer Service Administrator Non Voice Cambridgeshire, England £20,000-23,000 + relocation assistance. Job Responsibilities The role will include but is not limited to Replying to customer requests through email via a ticketing system Process orders through non voice channels (quick orders, web orders, faxes) Making phone calls to German speaking customers when required to resolve any issues Be available when requested to receive in-coming German speaking customer queries via telephone (Voice customer service requests). Skills required: Strong customer service experience Fluent in German and English Strong communication skiils Remuneration Salary - £20-23k per year depending on shifts. Relocation assistance – flight paid and 1 month’s hotel accommodation provided. Recruitment Direct is acting as a recruitment agency

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cambridgeshire
    Salary:
    £20k - 23k per year + relocation assistance
    Job Ref:
    sm950495049ca
    Read More
  • Airline Customer Adviser (Spanish)

    Worldwide company recruiting Spanish speakers for Airline Customer Advisers position in Lisbon. Do you want to work for a market leader in the airline industry? We are currently looking for Spanish speakers for a multinational company based in Lisbon. The Company. Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. The Job. – Provide professional customer service solutions over the phone and emails – Answer and solve client and customer inquiries and issues – Guarantee clients satisfaction and high level of quality – Ensure and participate in the success of the department The Profile. – You have native level of Spanish + fluency in English – You are motivated and with a positive mindset – You are efficient and with good organisation skills – You are a team player – You are client and service oriented – You are willing to stay in the country for medium term at least (no summer or short term project!) – You are punctual and flexible – You have very good communication skills The Offer. – Salary in line with the market + monthly bonus – Meal voucher per work-day – Permanency bonus – Full time job (40h/week), rota...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    Salary in line with the market + monthly bonus
    Job Ref:
    PAS10
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  • Airline Customer Adviser (French)

    Worldwide company recruiting French speakers for Airline Customer Advisers position in Lisbon. Do you want to work for a market leader in the airline industry? We are currently looking for French speakers for a multinational company based in Lisbon. The Company. Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. The Job. – Provide professional customer service solutions over the phone and emails – Answer and solve client and customer inquiries and issues – Guarantee clients satisfaction and high level of quality – Ensure and participate in the success of the department The Profile. – You have native level of French + fluency in English – You are motivated and with a positive mindset – You are efficient and with good organisation skills – You are a team player – You are client and service oriented – You are willing to stay in the country for medium term at least (no summer or short term project!) – You are punctual and flexible – You have very good communication skills The Offer. – Salary in line with the market + monthly bonus – Meal voucher per work-day – Permanency bonus – Full time job (40h/week), rotativ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    Salary in line with the market + monthly bonus
    Job Ref:
    PAS08
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