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  • B2B Microsoft Account Management (French Speaker)

    The Company. Is a career in Customer Service what you are looking for?   As one of the top 3 leading Technology brands in the world, Microsoft will give you the opportunity to learn and do what you love. You will not only have one of the technology pioneer companies on your curriculum, but you will also learn to work according to their business standards.  Microsoft offers different opportunities based on your level of experience and the responsibilities you are ready to take! If you are willing to relocate to sunny Lisbon, this is the right opportunity for you! The Job. Microsoft is looking for support in their Customer Service department! Your tasks include:  Supporting clients by answering their questions regarding products and services via phone and email Providing solutions for occurring problems Optimizing the client's technical equipment/tools Identifying up-and cross-selling opportunities for existing accounts  Directing communication to the management level Gaining market knowledge and informing about Microsofts'  competitive advantages Assisting new and former clients with account-related issues and questions Skills, qualifications and interests you need to succeed in ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    10200 - 13200
    Job Ref:
    2637777
    Read More
  • B2B Microsoft Account Management (French Speaker)

    The Company. Is a career in Customer Service what you are looking for?   As one of the top 3 leading Technology brands in the world, Microsoft will give you the opportunity to learn and do what you love. You will not only have one of the technology pioneer companies on your curriculum, but you will also learn to work according to their business standards.  Microsoft offers different opportunities based on your level of experience and the responsibilities you are ready to take! If you are willing to relocate to sunny Lisbon, this is the right opportunity for you! The Job. Microsoft is looking for support in their Customer Service department! Your tasks include:  Supporting clients by answering their questions regarding products and services via phone and email Providing solutions for occurring problems Optimizing the client's technical equipment/tools Identifying up-and cross-selling opportunities for existing accounts  Directing communication to the management level Gaining market knowledge and informing about Microsofts'  competitive advantages Assisting new and former clients with account-related issues and questions Skills, qualifications and interests you need to succeed in ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    10200 - 13200
    Job Ref:
    263777
    Read More
  • Automobile Customer Service Agent (French Speaker)

    +++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++ The Company. Automobile fans pay attention! One of the biggest French brands in the automobile industry is looking for your support. The company has around 180.000 international employees all over the world: That is your chance to become part of that network! If you always wanted to be part of a global player and work in sunny Lisbon, Portugal, this offer might be interesting for you. You will work for a company that cares about its employees, full of opportunities to learn and grow professionally and personally. So what are you waiting for? The Job. In this role, you will be in charge of providing support and advice to customers regarding their automobiles. Your tasks are: Customer Service via phone and email Providing product information to customers Professional advice on the use of the products Processing of warranty cases Skills, qualifications and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies, they will train you on every aspect of the job. Are you customer service oriented? Do you have good communication skills?...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11400 - 13920
    Job Ref:
    156999
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  • Customer Service Representative in Barcelona (Dutch Speaker)

    Your Future Company: 2 French entrepreneurs created a startup in 2000 and today, they are leading a global brand. Their growth and solution-oriented services are acknowledged by some of the most progressive brands and leading companies they are currently in business with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them on their journey in Barcelona. Your responsibilities and impact as a customer experience specialist will be: Supporting clients’ activities by being the very first point of contact for their customers: – Answering incoming queries from customers and ensuring contractual SLA is maintained – Identifying issues and provide solutions – Ensuring high level of customer satisfaction – Being a team player and participate in the success of the team and project, e.g. provide cover for absent colleagues together with the team and attending regular team meetings  Skills, experiences and interests you need to succeed in this role: – A native level of Dutch and an advanced level of English – Having knowledge abo...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    20000 - 24000
    Job Ref:
    CSRBD
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  • Technical Support Online Bank (Flemish Speaker)

    Are you tech savvy and interested in the banking sector? Then this job in Barcelona might just be your Spanish cup of tea! ​​​​​​​ Your responsibilities and impact as a Technical Support will be: Handling first line inbound technical support requests by phone & email (B2B) Assist new customers with their account activation, transaction status queries and financial requests Explaining the steps to customers and answering any questions Guide customers for correct website and help with self-service use Emphasis on maintaining a strong customer relationship Following and maintaining security procedures around sensitive data and be strict in giving correct information. Skills, experience and interest you need to succeed in this role: Dutch native (preferably Flemish) & English fluent Committed and dedicated Having interest in technology and analytics Positive attitude towards changes Team player with strong listening skills Service minded person with the ability to handle conflicts in a constructive manner Being a strong communicator No previous experience needed Having a valid Spanish work permit or a citizenship that allows you to work in an EU country What's in it for you? Type of...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    16000-19000
    Job Ref:
    2822
    Read More
  • Content Reviewer Afternoon Shift (Dutch Speaker)

    +++ Please only apply if you are already based in Barcelona and/or hold the required paperwork for Spain +++ Are you extremely attentive to details, capable of high-level observing, and is social media more than just your passion? Do you want to have a unique and mind-opening experience in Barcelona? Then this might be the job for you!   A booming social media network hugely relies on responsible and keen content moderators who secure the optimal user experience and guarantee platform safety, and this is where you come in! We are looking for a motivated, reliable, and communicative candidate to participate in moderating content for a social media platform in a fast-paced and dynamic environment.   Your future company: This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands in providing a first-rate customer service experience. Combining technology with a human touch, they achieved a worldwide presence and credibility in the outsourcing scene. Currently, they are welcoming new talents into joining them in their Barcelona office.   Your responsibilities and impact as a Content Reviewer will be: Reviewing and scanning con...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    2773
    Read More
  • Client Service Specialist for Online Payments (Dutch Speaker)

    Are you a number enthusiast with an interest in the financial insurances world? Are you structured and organized and have an affinity for technology and the online payment industry? Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches!   Your responsibilities and impact working as Client Service for Online Payments: - Handling first line inbound administrative support requests by phone & email (B2B) - Assist new customers with their account activation, transaction status queries and financial requests - Provide additional product information and ensuring continuity of the merchant business by responding quickly and correctly - Emphasis on maintaining a strong customer relationship   Skills, experience and interest you need to succeed in this role: - Dutch native, English fluent - Committed and dedicated - Having interest in technology and analytics - Positive attitude towards changes - Team player with strong listening skills - Service minded person with the ability to handle conflicts in a constructive manner - Being a strong communicator - No previous experience needed - Having a val...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    16000 - 19000
    Job Ref:
    CSSOPD
    Read More
  • Content Reviewer Nightshift (Dutch Speaker)

    +++ Please only apply if you are already based in Barcelona and/or hold the required paperwork for Spain +++ Are you extremely attentive to details, capable of high-level observing, and is social media more than just your passion? Do you want to have a unique and mind-opening experience in Barcelona? Then this might be the job for you!   A booming social media network hugely relies on responsible and keen content moderators who secure the optimal user experience and guarantee platform safety, and this is where you come in! We are looking for a motivated, reliable, and communicative candidate to participate in moderating content for a social media platform in a fast-paced and dynamic environment.   Your future company: This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands in providing a first-rate customer service experience. Combining technology with a human touch, they achieved a worldwide presence and credibility in the outsourcing scene. Currently, they are welcoming new talents into joining them in their Barcelona office.   Your responsibilities and impact as a Content Reviewer will be: Reviewing and scanning con...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    2772
    Read More
  • Content Reviewer (Dutch Speaker)

    +++ Please only apply if you are already based in Barcelona and/or hold the required paperwork for Spain +++ Are you extremely attentive to details, capable of high-level observing, and is social media more than just your passion? Do you want to have a unique and mind-opening experience in Barcelona? Then this might be the job for you!   A booming social media network hugely relies on responsible and keen content moderators who secure the optimal user experience and guarantee platform safety, and this is where you come in! We are looking for a motivated, reliable, and communicative candidate to participate in moderating content for a social media platform in a fast-paced and dynamic environment.   Your future company: This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands in providing a first-rate customer service experience. Combining technology with a human touch, they achieved a worldwide presence and credibility in the outsourcing scene. Currently, they are welcoming new talents into joining them in their Barcelona office.   Your responsibilities and impact as a Content Reviewer will be: Reviewing and scanning con...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    N/A
    Job Ref:
    1954RZ
    Read More
  • Customer Support for Streaming Platform (Dutch Speaker)

    +++ Please only apply if you are already based in Barcelona and/or hold the required paperwork for Spain +++ The Company. Our client is a fast-growing, multinational BPO company in Barcelona that is dedicated to combining people and technology in order to offer the utmost Customer Service experience. We are looking for Dutch speakers to join the Customer Service dream team in the Discovery+ project, a streaming platform dedicated to sports and entertainment! The Job. You will make a vital contribution to the company by: – Assisting customers via phone, email & chat – Providing product information to the customer (e.g. subscription, payment and technical requirements) – Collecting and maintaining customer data The Profile. Are you customer service-oriented, do you have good communication skills, are you proactive and a team-player? Then you are what we're looking for! – You have a near-native level of Dutch and a high level of English – You have good customer support skills – You have an interest in the sports field – You are punctual and reliable The Offer. – A full-time job with 39h per week (Monday – Sunday, with two days off) – Competitive Salary + bonus – A modern and conven...

    Job Type:
    Contract
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    SBM-SC-NL
    Read More
  • Content Reviewer (Vlaams/Nederlands Sprekend)

    +++Reageer alleen als je in omgeving Barcelona woont en/of het benodigde papierwerk voor Spanje bezit+++ Heb jij oog voor detail, ben je een goede waarnemer en is social media meer dan alleen jouw passie? Wil je een unieke ervaring opdoen in Barcelona? Dan is dit misschien wel de baan voor jou!   Een bloeiend social media netwerk is enorm afhankelijk van verantwoordelijke en scherpe content reviewers om de optimale gebruikerservaring en om de veiligheid te waarborgen, en dit is waar jij in beeld komt! Wij zijn op zoek naar een gemotiveerde, betrouwbare en communicatieve kandidaat om mee te werken aan het beheren van content voor een social media platform in een snelle en dynamische omgeving.   Je toekomstige werkgever: Deze snelgroeiende multinational heeft meer dan 50.000 medewerkers die meer dan 500 wereldwijd erkende merken helpen om een eersteklas klantenservice-ervaring te bieden. Door technologie te combineren met een menselijke aanpak zijn ze wereldwijd aanwezig en erkend in de outsourcingwereld. Momenteel verwelkomen ze nieuwe talenten om zich bij hen te voegen op hun kantoor in Barcelona.   Jouw verantwoordelijkheden en impact als een Content Reviewer zullen zijn: - Rev...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    2184
    Read More
  • Content Reviewer Online Platform (Dutch/Flemish)

    Are you a diligent observer with an affinity for social media? Would you like to work in a dynamic, multicultural environment in the heart of Barcelona? Then you might be who I am looking for! A booming social media network hugely relies on responsible and keen content moderators to secure the optimal user experience and safety, and this is where you come in! Your responsibilities and impact working as a Content Reviewer will be: - Monitoring the platform for content that violates safety policies - Screening and evaluating content that has been reported - Safeguarding the user experience Skills, experiences and interests you need to succeed in this role: - A native-level command of Dutch and proficiency in English that allows you to maintain quality conversations (C1) - Well-developed critical thinking skills - An affinity for social media - Any previous experience in customer service or content moderation would be desirable, but is not required What's in it for you? - Competitive salary - A fulltime contract of 39 hours/week (part-time possible) - Fixed shifts in the morning (8:00 - 16:00), afternoon (16:00 - 00:00) or night (00:00 - 08:00) - Work in an international environmen...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    2640
    Read More
  • Online Payment Coordinator (Dutch Speaker)

    Today, working for technology brands rimes with passion, energy and innovative spirit. Does this sounds like you? Check this out and you might soon join their international office in Lisbon! This company is about making our lives easier and better connected. Are you ready to join a brand which strives every day to revolutionize the world? You will work for a company who cares about their employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon. Your responsibilities and impact working as a Payment Operation Specialist will be: – Primary focus is on reconciliations, supporting daily operations, customer inquiries, transaction processing and maintaining customer files – Investigate and resolve credit/debit cardholder transactions – Assist in the administration of all card payment systems and processing functions – Performs various clerical duties related to payment transactions – Prepares customer statements as needed – Resolves issues requiring in-depth investigation and/or research – Continually seeks opportunities to increase speed, efficiency and accuracy What’s in it for you? – Salary of 1.117€ per month (x...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    15000 - 18000
    Job Ref:
    PLMD14
    Read More
  • Digital Product Advisor (Dutch Speaker)

    Worldwide company recruiting Dutch speaking Digital Product Advisors in Lisbon. Do you want to work for a multinational leader in the technology sector? We are currently looking for Dutch speakers for their office in Lisbon. The Company. Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting a Dutch speaker for their office in Lisbon. The Job. – Provide professional customer service solutions to customers over the phone and emails – Answer and solve client and customer inquiries and issues – Guarantee clients satisfaction and high level of quality – Ensure and participate in the success of the department The Profile. – You have native level in Dutch – You have a good level of English – You are motivated and with a positive mindset – You are efficient and have good organisation skills – You are a team player – You are client and service oriented – You are willing to stay in the country for medium term – You are punctual and flexible – You have very good communication skills   The Offer. – Salary of 1.117€ per month (x14 ...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    15000 - 17000
    Job Ref:
    PLM-AC-NL
    Read More
  • Back Office Specialist (Nederlands Sprekend)

    Het Bedrijf. Wil je voor een multinational op het gebied van technologie werken? We zijn momenteel opzoek naar Nederlands sprekers voor het kantoor in Lissabon! Onze partner is een internationaal Contact Solutions aanbieder die werkt met toonaangevende bedrijven met wereldbekende reputatie. Voor één van deze klanten, een Amerikaanse technologie multinational, is het bedrijf op dit moment opzoek naar een Nederlands spreker voor het kantoor in Lissabon. De Baan. Als Back Office Specialist ga je werk als probleemoplosser. Je biedt support aan je customer-facing collega’s en je dealt met ingewikkelde problemen gerelateerd aan online bestelling door klanten die de beste elektrische producten verwachten.  – Een doel van het bedrijf is om snel met goede probleemoplossingen te komen wanneer klanten vragen hebben tijdens de aankoop van producten. – Liaising met partners en problemen oplossen om klanttevredenheid te bereiken – Onderzoek doen dat leidt naar het nemen van bepaalde beslissingen die vervolgens een impact hebben op de relaties met klanten en partners. – Klanten bereiken via de telefoon of email om obstakels op te lossen, updates te geven en klachten te onderzoeken. Het Profiel...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    15000 - 17000
    Job Ref:
    PLMD13
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  • Fraud Prevention Agent (Dutch Speaker)

    Do you want to work for a multinational leader in the technology sector? We are currently looking for Dutch speakers for their office in Lisbon. The Company. Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting for a Dutch speaker for their office in Lisbon. The Job. As a Fraud Prevention agent you will be assigned orders of web purchases which fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to acceptance or cancellation of an order. – Focal goal: identifying nefarious activity – Identify and record deviating activities, discover trends, and flag emerging issues – Outreach to costumers via phone and email  – Sharp and privacy-compliant conversational skills are necessary when discussing order details with bill payers and general customers The Profile. – You have a native level in Dutch – You have an excellent level of English – You are a natural problem-solver – You are able to deliver deep analysis on customer data – You can work quickly and e...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    15000 - 19000
    Job Ref:
    1278
    Read More
  • B2B Reisadviseur (Nederlands Sprekend)

    Wereldwijd bedrijf werft Nederlandstalige B2B Klantenservice Adviseurs in Lissabon. Wil jij werken voor een multinational die marktleider is in de hospitality industrie? Wij zijn momenteel op zoek naar Nederlands sprekenden om hun afdeling in Lissabon te versterken!. De Functie. – Het bieden van professionele klantenservice oplossingen aan zakelijke partners via de telefoon en e-mail – Beantwoorden en oplossen van vragen en problemen van klanten – Garanderen van klanttevredenheid en een hoog kwaliteitsniveau  – Zorgen voor en deelnemen aan het succes van de afdeling Het Profiel. – Je spreekt vloeiend Nederlands  – Je hebt een goed niveau Engels – Je bent gemotiveerd en positief ingesteld – Je werkt efficiënt en hebt goede organisatorische vaardigheden  – Je bent een teamspeler – Je bent klant- en servicegericht – Je bent bereid om minstens voor middellange termijn in het land te verblijven (geen zomer- of kortetermijnproject!)  – Je bent punctueel en flexibel – Je hebt zeer goede communicatieve vaardigheden Het Aanbod. – Salaris van 1.117€ per maand (x14 per jaar) + 150 € bonus/maand – 6€ maaltijdcheque per werkdag – Tekenbonus van 1.000€ – Werkuren: voltijd (40u/week), maandag-...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    15000 - 17000
    Job Ref:
    PLMD16
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  • Internationaal Reisadviseur (Nederlands Sprekend)

    Is reizen je passie? Maak er je werk van! Verhuis naar het buitenland en werk als klantvertegenwoordiger voor een toonaangevende reisbureau in Lissabon, Portugal! Het bedrijf. Deze snelgroeiende multinational heeft meer dan 50.000 medewerkers die meer dan 500 wereldwijd erkende merken helpen om een eersteklas klantenservice te bieden. Door het combineren van technologie met een menselijke touch hebben ze een wereldwijde aanwezigheid en geloofwaardigheid op het gebied van outsourcing bereikt. Ze verwelkomen nieuwe talenten om zich bij hen te voegen in hun kantoor in Lissabon. De baan. Je verantwoordelijkheden en impact als een Internationaal Reisadviseur zullen zijn: – Professionele klantenservice bieden aan reizigers via de telefoon en e-mails met betrekking tot het aangeboden vervoer op de bestemming – Beantwoorden en oplossen van vragen en problemen van klanten en klanten – Garanderen van klanttevredenheid en een hoog kwaliteitsniveau  – Zorgen voor en deelnemen aan het succes van de afdeling Is klantenservice een nieuw terrein waarin u expertise wilt opdoen en uw carrièredoelen wilt bereiken? Het goede nieuws is dat dit bedrijf werft op basis van soft skills, ongeacht je stud...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15000 - 17000
    Job Ref:
    PLMD17
    Read More
  • Transportadviseur voor Reizigers (Nederlands Sprekend)

    Wil je werken voor een multinational die marktleider is in de hospitality sector? Wij zijn momenteel op zoek naar Nederlands sprekenden voor hun kantoor in Lissabon! De functie. – Het bieden van professionele klantenservice oplossingen aan reizigers via de telefoon en e-mails met betrekking tot het aangeboden vervoer op de bestemming – Beantwoorden en oplossen van vragen en problemen van klanten – Het garanderen van klanttevredenheid en een hoog kwaliteitsniveau  – Verzekeren van en deelnemen aan het succes van de afdeling Het Profiel. – Je spreekt vloeiend Nederlands  – Je hebt een goed niveau Engels  – Je bent gemotiveerd en positief ingesteld – Je bent efficiënt en hebt goede organisatorische vaardigheden  – Je bent een teamspeler – Je bent klant- en servicegericht – Je bent bereid om minstens voor middellange termijn in het land te blijven (geen zomer- of kortetermijnproject!)  – Je bent punctueel en flexibel – Je hebt zeer goede communicatieve vaardigheden Het aanbod. – Salaris van 1.117€ per maand (x14 per jaar) + 150 € bonus/maand – 6€ maaltijdcheque per werkdag – Voltijdse baan (40u/week), maandag-zondag (roterende shiften 8u – 22u) – 12 maanden contract, ieder jaar vern...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15000 - 17000
    Job Ref:
    TVR1
    Read More
  • Transportation Advisor for Travelers (Flemish Speaker)

    Global organisation in need of Dutch speaking Customer Service Advisors in Lisbon. Do you want to work for a multinational leader in the hospitality industry? Currently, we are looking for Dutch speakers for their Lisbon office. The Job. – Provide professional customer service solutions to travelers over the phone and answer emails regarding the offered transportation at the destination – Answer and solve client and customer inquiries and issues – Guarantee client satisfaction and a high level of quality  – Ensure and participate in the success of the department The Profile. – You are a native Dutch speaker – You have an advanced level of English – You are motivated and have a positive mindset – You are efficient and have good organization skills  – You are a team player – You are client and service oriented – You are willing to stay in Lisbon over a longer period – You are punctual and flexible – You have very good communication skills The Offer. – Salary of 1.117€ per month (x14 per year) + 150 € bonus/month – 6€ meal voucher per work-day  – Full time job (40h/week), Monday-Sunday (Rotative shifts 8 am – 10 pm) – 12 months contract – 30 days of probation period – Yearly two-wa...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15600 + meal vouchers
    Job Ref:
    RZ2322
    Read More

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