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  • Featured

    Callcenter (Contact Center Agent) Abroad (Dutch speaking )

    Dreaming to go abroad? Go working as a Callcenter employee in Sofia while you are speaking Dutch! Euroccor: Euroccor JSC, established in 2005 and partner of Mifratel, the second largest contact centre group in the Benelux, is a Business Process Outsourcer (BPO) operating from Sofia, and working for European customers. Our success is based on investing in long-term relationships with our clients and striving to provide excellent customer experience. THE JOB: Going above and beyond to exceed customer expectations, you will focus on genuine conversation and building a relationship with the customers. Servicing a relationship opposed to a transaction and taking the extra mile, in order to Create Raving Fans. Specialized in customer care, you will respond to all types of customer enquiries and complaint handling through e-mail, phone and social media building a good relationship with the customer. Together with our client we are driven by a collaborative culture where we challenge each other to find new ways to be better, faster and smarter at what we do. We attach great importance to excellent training and support. As our colleague you occupy a crucial position within our company! Y...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Sofia
    Salary:
    0 - 0
    Job Ref:
    Euroccor1382018
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  • Featured

    German Compliance Agent

    The Customer Identification Program (CIP) Agent within Financial Services ensures our customers are in compliance with our Compliance Policy as defined in PayPal’s Terms of Use. They help to ensure that we implement the appropriate controls and monitoring in order to satisfy our obligations to the appropriate regulatory authorities. The CIP Agent is also responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices, and/or policies and programs. Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions. Fluency in English &German is required Responsibilities: Respond to customer inquiries via phone and e-mail in an efficient and effective manner related and perform phone outreach as needed Keep up to date on applicable regulations and utilize independent judgment in the ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    Competitive Salary + Bonus + Relocation* + Onsite Gym + Pension + Health Insurance + Education Allowance + Subsidised Restaurant
    Job Ref:
    DutchCA
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  • Featured

    Dutch Customer Service Representative (part-time) - Limerick

    Overview of Role The viagogo group – the world’s largest source of live event tickets – is growing quickly and is looking to hire ambitious and talented people to join our global operations team. This is an exciting opportunity to join a fast-paced energetic company which is the main global hub for Customer Service worldwide. The viagogo group is a global business with local language websites in over 150 countries. You will be joining a technology company which constantly looks at process improvement and to build, shape and deliver excellent customer service through constantly reinventing and innovating the service that we provide. You will have the chance to work in a multi-national environment with colleagues from over 20 countries. The Customer Service Representativerole offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre. There are plenty of opportunities for progression through the company - we are more...

    Job Type:
    Permanent Contract, Part-Time Position
    Location:
    Limerick
    Salary:
    20000-30000
    Job Ref:
    NL P-T
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  • Featured

    French Customer Service Jobs - Cork City

    Job Summary So you are looking for an opportunity to work in Ireland? How does a job in customer service sound? A job in Cork for an amazing employer based in the second biggest county in Ireland. You could work for an employer who truly values their employees and sees them as their biggest asset and where there is the very real possibility for growth in a short period of time as you will be joining a brand new team. You can expect to earn €23,400 gross per year - be put up for 2 weeks by our client to help you settle in (relocation package) and live the action packed city that is Cork. What will you do in this job? As the latest addition to this exciting new project in Cork, it will be your job to answer customer queries mainly through Email and occasionally through phone and chat. In terms of resolving customer’s issues you will be tasked with investigating and researching these issues so that you can identify their problem and then escalate it when needed in order to ensure a timely and efficient customer experience. Our client is looking for someone with an eye for detail so for you to actively keep an eye out for possible ways to improve their overall service to customers w...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cork City
    Salary:
    20000 - 23400
    Job Ref:
    JN -092014-1455
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  • Customer Support Associate (Flemish)

    The Company. Our client is a leader in the Customer Care Industry located in the center of metropolitan city of Amsterdam. They have offices in more than 33 countries, from France, Italy, Spain till the US, Canada and Nicaragua. And with their international culture and diverse team, they speak more than 60 languages in total. For their client, a number one power tool brand, they are looking for Flemish speakers to join the Amsterdam office. The Job. In this role, you will develop yourself an as all-round travel consultant and always provide the best possible support to clients. – Responsible for incoming inquiries via phone and email – Assist customers with price, delivery and invoice information – Inform customers regarding the products and promotions – Provide high-quality service and professional customer care – Identify issues and provide solutions – Enter pick-up orders for repairs The Profile. – You are a native Flemish speaker and have a fluent level in English – You are familiar with power tools usage – You are a team player – You are an enthusiastic and dynamic candidate – You have clear written and spoken communications skills – You work organized, accurate and profess...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    20000 - 29000
    Job Ref:
    CD07
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  • Technical Advisor (German)

    The Company. Our client is a leader in the Customer Care Industry located in the center of metropolitan city of Amsterdam. They have offices in more than 33 countries, from France, Italy, Spain till the US, Canada and Nicaragua. And with their international culture and diverse team, they speak more than 60 languages in total. For their client, an electric vehicle infrastructure company, they are looking for German speakers to join the Amsterdam office. The Job. In this role, you will develop yourself an as all-round travel consultant and always provide the best possible support to clients. – Responsible for incoming inquiries via phone and email – Assist customers with price, delivery and invoice information – Inform customers regarding the products and promotions – Provide high-quality service and professional customer care – Identify issues and provide solutions – Enter pick-up orders for repairs The Profile. – You are a native German speaker and have a fluent level in English – You are familiar with power tools usage – You are a team player – You are an enthusiastic and dynamic candidate – You have clear written and spoken communications skills – You work organized, accurate ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam
    Salary:
    0 - 24000
    Job Ref:
    CH01SA
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  • Sales Specialist (Danish/Norwegian/Swedish)

    Do you have strong business acumen and sales affinity? Are you looking to develop your skills and career by working for one of the world’s leading hardware company? The Company. Our Client is an American multinational information technology company, developing and providing innovative hardware components for small to large enterprises across a wide range of industries. They are currently recruiting for native Danish, Norwegian and Swedish speaking candidates for their international partner in Barcelona, to reinforce their sales team and growth their revenue on the Danish/Norwegian/Swedish market. The Job. As a Sales Representative, you will have full responsibility of your market and portfolio of clients, reporting to the Sales Manager. The main tasks include: – Understand your market: research leads, identify and qualify potential clients – Bring new ideas to develop, enhance and grow the market – Respond and provide information and advice on client’s inquiries – Prepare and present contract proposals – Understand the position and needs of the clients and tailor your services and solutions accordingly – Ensure clients’ satisfaction and create long-term relationships – Accomplis...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    17.000 – 24.000 euros gross/year (including bonus)
    Job Ref:
    fHSR06
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  • Customer Care Specialist (Danish/Norwegian/Swedish)

    The Company. Being one of Europe´s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further. Do you speak Danish, Norwegian or Swedish and are you looking for a job in Barcelona? Check this out! The Job. In this position, you will be responsible for ensuring excellent customer service to the Danish/Norwegian/Swedish market, creating exceptional value and solving any issues to deliver a consistent quality of service. The main responsibilities involve: – Manage effectively all incoming queries in a customer service environment – Respond to incoming calls and emails from enterprise clients – Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues – Maintain client relationships through product support over the phone – Provide high-quality service – Record all required data elements in CRM to provide a good follow-up and qualitative support The Profile. – You have the...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    fCCS04
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  • Customer Care Specialist (German/Dutch/French)

    The Company. Being one of Europe´s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further. Do you speak German, Dutch or French and are you looking for a job in Barcelona? Check this out! The Job. In this position, you will be responsible for ensuring excellent customer service to the German/Dutch/French market, creating exceptional value and solving any issues to deliver a consistent quality of service. The main responsibilities involve: – Manage effectively all incoming queries in a customer service environment – Respond to incoming calls and emails from enterprise clients – Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues – Maintain client relationships through product support over the phone – Provide high-quality service – Record all required data elements in CRM to provide a good follow-up and qualitative support The Profile. – You have the following...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    16.200 euros gross/year + bonus between 1.200 – 3.600 euros gross/year
    Job Ref:
    fCCS02
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  • Insurance Customer Service Agent (French)

    +++ Candidates already settled in Barcelona with NIE+++ Are you quality oriented and can establish professional contacts with customers? Our client is a service provider specialized in Claims Management for the Insurance Industry. The Job. In this role, you are the main point of contact for customers: – Handle incoming calls and understand customer's inquires and situation – Provide customer with necessary information and advise them on the right solutions – Organise the modalities of intervention with third parties involved – Process Claims in accordance to the company standard and policies and always ensure that a high level of customer service is provided – Prioritize claims according to level of urgency – Keep your knowledge of service levels and company information up to date – Ensure compliance with quality standard and KPI's – Directly report to the Team Leader Your Profile. – You have a native level of French. Fluency in English or Spanish is a plus. – You have minimum 1 year of experience in Customer Service in a Call Centre, preferably in After Sales, Quality or Complaints management – You are already settled in Barcelona, and hold the NIE – You have excellent communic...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    16000 - 19000
    Job Ref:
    ICCC025
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  • IT Support Analyst (Dutch)

    The Company. Our client is a multinational company providing outsourcing, information technology, and business consulting services. The company stands out strongly with its friendly and supportive working culture based on very close and warm relationship among employees. The office in the center of Brno has been growing very significantly since 2016 and the company is now looking for ambitious talents ready to grow together with the company. The Job. You will be responsible for assuring the most effective solutions to clients by providing 1st level professional technical support. Main tasks include: – Remote resolution of IT problems related to end users’ devices, network, and applications – Identify and manage the root of technical incidents – Classify and prioritize the requests – Assure right escalations to other technical teams – Keep constant communication with the client during the resolution process Your Profile. – Dutch and English on a business level (spoken/written) – You have strong communication and listening skills – You are a good problem-solver – You are interested in the further development of IT skills – Any previous IT support experience or IT certification wil...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Brno
    Salary:
    to be confirmed
    Job Ref:
    fBIT02
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  • E-Logistics Project Manager (Finnish+German)

    For one of our clients, an international IT company, based in the South of Germany we are currently recruiting a Finnish and German speaking e-Logistics Project Manager. The Job. – First point of contact in giving customer support to existing b2b clients – Answering any queries related to the business platform via phone and email – Writing reports and analyzing incoming queries and trying to solve them on your own – Creating effort analysis for client requests in close cooperation with the developer and IT infrastructure team – Creating new offers for the client and managing signed contracts for additional services to the existing products The Profile. – You are fluent in Finnish, German and English – You have min. 1 year of experience in customer service/technical support on the phone – You are team- and customer-oriented – You are able to work autonomous and in a team – You have excellent organization skills and you are pro-active and motivated – You have very strong knowledge in MS Office (Excel and Outlook) The Offer. – Salary based on level of experience (30.000 € – 35.000 € gross/year) + additional benefits – Shift work from Monday to Friday 7:00 AM to 6 PM (rotative) – Ca...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Ulm
    Salary:
    30.000 € – 35.000 € gross/year
    Job Ref:
    fTGS07
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  • E-Logistics Project Manager (Swedish+German)

    For one of our clients, an international IT company, based in the South of Germany we are currently recruiting a Swedish and German speaking e-Logistics Project Manager. The Job. – First point of contact in giving customer support to existing b2b clients – Answering any queries related to the business platform via phone and email – Writing reports and analyzing incoming queries and trying to solve them on your own – Creating effort analysis for client requests in close cooperation with the developer and IT infrastructure team – Creating new offers for the client and managing signed contracts for additional services to the existing products The Profile. – You are fluent in Swedish, German and English – You have min. 1 year of experience in customer service/technical support on the phone – You are team- and customer-oriented – You are able to work autonomous and in a team – You have excellent organization skills and you are pro-active and motivated – You have very strong knowledge in MS Office (Excel and Outlook) The Offer. – Salary based on level of experience (30.000 € – 35.000 € gross/year) + additional benefits – Shift work from Monday to Friday 7:00 AM to 6 PM (rotative) – Ca...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Ulm
    Salary:
    30.000 € – 35.000 € gross/year
    Job Ref:
    fTGS05
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  • E-Logistics Project Manager (Dutch+German)

    For one of our client, an international IT company, based in the South of Germany we are currently recruiting for a Dutch and German speaking e-Logistics Project Manager. The Job. – First point of contact in giving customer support to existing b2b clients – Answering any queries related to the business platform via phone and email – Writing reports and analyzing incoming queries and trying to solve them on your own – Creating effort analysis for client requests in close cooperation with the developer and IT infrastructure team – Creation of new offers for the client and management of signed contracts for additional services to the existing products The Profile. – You are fluent in Dutch, German and English – You have min. 1 year of experience in customer service/technical support on the phone – You are team- and customer-oriented – You are able to work autonomous and in a team – You have excellent organization skills and you are pro-active and motivated – You have very strong knowledge in MS Office (Excel and Outlook) The Offer. – Salary based on level of experience (30.000 € – 35.000 € gross/year) + additional benefits – Shift work from Monday to Friday 7:00 AM to 6 PM (rotativ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Ulm
    Salary:
    30.000 € – 35.000 € gross/year
    Job Ref:
    fTGS02
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  • E-Logistics Project Manager (Spanish+German)

    For one of our clients, an international IT company, based in the South of Germany we are currently recruiting a Spanish and German speaking e-Logistics Project Manager. The Job. – First point of contact in giving customer support to existing b2b clients – Answering any queries related to the business platform via phone and email – Writing reports and analyzing incoming queries and trying to solve them on your own – Creating effort analysis for client requests in close cooperation with the developer and IT infrastructure team – Creating new offers for the client and managing signed contracts for additional services to the existing products The Profile. – You are fluent in Spanish, German and English – You have min. 1 year of experience in customer service/technical support on the phone – You are team- and customer-oriented – You are able to work autonomous and in a team – You have excellent organization skills and you are pro-active and motivated – You have very strong knowledge in MS Office (Excel and Outlook) The Offer. – Salary based on level of experience (30.000 € – 35.000 € gross/year) + additional benefits – Shift work from Monday to Friday 7:00 AM to 6 PM (rotative) – Ca...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Ulm
    Salary:
    30.000 € – 35.000 € gross/year
    Job Ref:
    fTGS08
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  • Online Customer Service in Porto

    start date: 28.10.2018 The Company. Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here! Our client is recognized as the Best Customer Service Solutions provider in the world and they are looking for motivated candidates to join their international team, including 82 nationalities. Located in Porto, you will find a company which takes care of you. From your career development, language skills, accommodation to your social integration. The Job. Your mission is to support clients’ activities by offering world-class service to their customers. You will work on projects of top prestigious and worldwide brands. – Answer incoming queries from customers – Identify issues and provide solutions – Ensure high level of customer satisfaction – Record data in the CRM system – Ad-hoc support – Be a team player and participate in the success of the team and project The Profile. – You have a native level of German. Good level of English is a big plus. – You are motivated, reliable and committed to your work – Customer servic...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Portugal
    Salary:
    950-1250 gross/month
    Job Ref:
    LPT21 German
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  • Social Media Moderator with Italian

    Do you #like Social Media? Looking for your dream workplace? How about adding it on top of your career timeline? About employer: This is a multinational company that specializes in outsourced customer experience management, also known as Business Process Outsourcing. It provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. This company operates approximately 147,000 computerized workstations, withmore than 190,000 employees across 311 contact centers in 65 countries and serves over 160 markets. You will be joining an international company which was ranked as Great Place to Work in 2017 and as a “Best Multi-Lingual Contact Center in Europe, 2017“. Athens is a global city and one of the biggest economic centres in south eastern Europe. It has a large financial sector. Apart from that, the heritage of the classical era is still evident in the city, represented by ancient monuments and works of art. Athens is home to 148 theatre stages, more than the West End and Broadway combined. Description: In the fast moving world of Internet and Social Media, new job opportunities have arisen. Social Media platforms...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Athens
    Salary:
    N/A
    Job Ref:
    SMM - Italian
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  • Oubound Sales Specialist (Dutch)

    Do you have sales experience in the B2B sector? Are you an enthusiastic and sales oriented candidate and ready for a new challenge? This offer is for you: The Company. Our client is a Belgian BPO company with an office in Barcelona. For their partner, they are looking for B2B Business Developers. The Job. The main tasks include: – Research the market, identify leads and conduct lead management – Identify and qualify prospects and decider-makers in the targeted companies – Detect high business opportunities – B2B relationship development and management – Maintain accurate daily record of sales in sales tracker – Follow-up with customer via telephone or email following initial sales contact – Track, manage and report your sales activities The Profile. – You are a Native Dutch speaker – You have an affinity to sales and experience in advising people on the phone – You have experience in the B2B environment – You have strong organizational and multi-tasking skills – You have good communication skills and have an outgoing personality – You have good problem-solving capabilities – You are ambitious, dynamic and reliable The Offer. – Salary of 1305 € gross/month + performance related b...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    16000 - 18000
    Job Ref:
    NNNIII03
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  • Technical Support Advisor (Dutch- free training in Casablanca)

    The Job. This position includes Technical Support with a mix of some Administrative tasks. The main tasks include: – Receiving incoming calls from existing clients and having client contact via email – Advise clients (B2B) on the use of the pin of the devices – Identify needs and problems and ensure excellent client support – Maintain and develop strong relationship with small and big entrepreneurs The Offer. – Salary of 1305 € gross/month + performance related bonus of up to 200 € net/month + free Spanish classes offered + benefit plan – Rotation shifts: Monday – Saturday: 9 am- 6 pm – Working in an open office environment – Great working atmosphere with a young and diversified team – Working for a company where the employees feel valued – Permanent contract – Training of 2 weeks in Casablanca provided (flight tickets and accommodation covered) – Candidate needs to hold a NIE and social security number by the start date – Start date: end of October

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    0 - 16000
    Job Ref:
    LKJWE
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  • Customer Support Associate (Dutch)

    The Job. In this role, you will develop yourself an as all-round travel consultant and always provide the best possible support to clients. – Responsible for incoming inquiries via phone and email – Assist customers with price, delivery and invoice information – Inform customers regarding the products and promotions – Provide high-quality service and professional customer care – Identify issues and provide solutions – Enter pick-up orders for repairs The Offer. – Salary in line with market conditions: from 1700 to 1900 Euro Gross/ month (based on experience) + bonuses – Working hours: Monday – Friday: 8.30 am – 5 pm – Full-time opportunity – Training provided – Growing opportunities as from 6 months in the company – The opportunity to work in an international working environment – Start date: 29/10/2018

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam
    Salary:
    0 - 24000
    Job Ref:
    RETFT521L
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