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  • Customer Experience Specialist (German Speaker)

    Are you looking for an international experience and want to smell the warm and fresh air of Lisbon? Did you just finish high school or university, do want to settle in Portugal or just want to take a break whilst being productive? Regardless of your professional background — if you would like to work in an office, dealing with customer's needs and are friendly, keen, and diligent, then this is your opportunity! Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by; Answering incoming queries from customers Identifying issues and provide solutions Ensuring high level of customer satisfaction Recording data in the CRM system Providing ad-hoc support Being a team player and participate in the success of the team and project Skills, qualifications, and interests you need to succeed in this role: A native level of German and at least a B1 level of English Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism Being a real team player an...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    N/A
    Salary:
    €12,360 to €16,800
    Job Ref:
    2350
    Read More
  • French Speaking Customer Service Agent to Greece

      Ready to give a voice to people? Work with us for some of the most well-known brands in the world! Our multicultural Partner is searching for French speakers to join forces with their customer consultant team in Athens. With modern, bright offices, our client offers both the work and cultural experience! Athens is a city brimming with interesting things to do. As one of the world's biggest tourist locations, Athens is filled with cultural experiences, no matter where you are! You can enjoy new foods, and explore cultural areas such as Akropolis and the Dionysuis’ theatre. Maybe you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enormous sand areas?  Sounds interesting? Let’s continue… What your responsibilities will be: Handle calls, emails and chat with a sense in French As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers. Handle account and billing issues, along with order up-selling, troubleshooting, fraud order, and returns, based on the policy provided through training guidelines. Provide and maintain strong, professional relationships with clie...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Paris
    Salary:
    N/A
    Job Ref:
    11122334
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  • Dutch-speaking Social Media Content Moderator to Berlin

    Work as a Dutch speaking Content Moderator in Berlin! Do you love social media? Then we might have the perfect job opportunity for you!  As a Content Moderator, you will work across various social media platforms, screening and monitoring the sites for abusive, violent or other inappropriate content and ensuring a safe experience for its users and communities. Screening pictures, videos, articles and audio clips might sound like a fun and easy task, perhaps similar to how you spend your free time, and this might be the case a lot of the time, but at the same time we urge applicants to consider that they might also come across strong and abhorrent images, and is not recommended for the easily offended. Your tasks Evaluate content based on our client's guidelines and policies Reviewing user-made reports that flag offensive postings Back office (non-voice) support Ensuring a quality experience for all users according to our client's terms of service Your profile Excellent Dutch & English language skills High awareness of the cultural and political situation in the market/region you will be supporting An open mind to changing priorities and business processes. A desire to work in a ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Berlin
    Salary:
    0 - 0
    Job Ref:
    sehgsdgfh5r
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  • Sales Associate (German Speaker)

    The Company  Is providing excellent customer service a cause close to your heart, and making people happy is what makes YOU happy? Then we are interested in your profile! This fast-paced and high performing company is looking for super colleagues in Lisbon. They are looking for: The Mario Bros nostalgic's fans, The World's travellers,  The ones who are technically interested, The ones who are implacable on the World's Capitals, The ones who know how cool sneakers should be, The ones who make no fashion faux-pas – or the ones who do! The stay-at-home who became Netflix expert, The newly marketing graduates or simply the self-made digital marketing cracks, The organized ones which always provide the perfect logistic! Nike, Netflix, Expedia, Bose, Michael Kors, Supercell, a worldwide Logistics company, a Giant in the Digital Marketing and many other brands shaping our future are looking for new members to join their BPO partner team in Lisbon! If you want to make a great experience abroad for a short time (one year) or if you want to start your career with an innovative organization, in each way, you’ll find what you are looking for with them!    The Job. Depending on your affinity...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    N/A
    Salary:
    N/A
    Job Ref:
    1785
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  • Hungarian-speaking Content Moderators to Berlin, Germany

    Do you already live in Berlin? Work as a Hungarian-speaking Content Moderator in the city! Do you love social media? Then we might have the perfect job opportunity for you!  As a Content Moderator, you will work across various social media platforms, screening and monitoring the sites for inappropriate content and ensuring a safe experience for its users and communities. Screening pictures, videos, articles, and audio clips might sound like a fun and easy task, perhaps similar to how you spend your free time, but applicants need to consider that they might also come across strong and abhorrent images, and is not recommended for the easily offended. Role objective: Content Moderators play a key role in shaping social media by ensuring that all posts are aligned with the respective community standards. Alongside 16 other markets, our established team of Hungarian speakers in the vibrant city of Berlin is here to make sure that our partner's Social Media platform remains an enjoyable place for all its users. Join our international team and help us make social media a safer place for everyone! As a Content Moderator you will: Evaluate user-generated reports that flag offensive or di...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Berlin
    Salary:
    0 - 0
    Job Ref:
    468465124
    Read More
  • Hungarian-speaking Content Moderators to Berlin, Germany

    Do you already live in Berlin? Work as a Hungarian-speaking Content Moderator in the city! Do you love social media? Then we might have the perfect job opportunity for you!  As a Content Moderator, you will work across various social media platforms, screening and monitoring the sites for inappropriate content and ensuring a safe experience for its users and communities. Screening pictures, videos, articles, and audio clips might sound like a fun and easy task, perhaps similar to how you spend your free time, but applicants need to consider that they might also come across strong and abhorrent images, and is not recommended for the easily offended. Role objective: Content Moderators play a key role in shaping social media by ensuring that all posts are aligned with the respective community standards. Alongside 16 other markets, our established team of Hungarian speakers in the vibrant city of Berlin is here to make sure that our partner's Social Media platform remains an enjoyable place for all its users. Join our international team and help us make social media a safer place for everyone! As a Content Moderator you will: Evaluate user-generated reports that flag offensive or di...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Berlin
    Salary:
    0 - 0
    Job Ref:
    4684651247545468
    Read More
  • Internationale Reiseberatung (m/w/d)

    Reisen ist deine Leidenschaft? Mache deine Leidenschaft zum Beruf! Ziehe ins Ausland und arbeite als Reiseberater für ein führendes Reiseportal in Lissabon, Portugal! Das Unternehmen. Dieses schnell wachsende multinationale Unternehmen hat mehr als 50.000 Mitarbeiter, die über 500 weltweit anerkannten Marken helfen, einen erstklassigen Kundenservice zu bieten. Durch die Kombination von Technologie und menschlicher Note hat das Unternehmen eine weltweite Präsenz und Glaubwürdigkeit in der Outsourcing-Szene erreicht. Sie begrüßen neue Talente, die sich ihnen in ihrem Büro in Lissabon anschließen möchten. Der Job.  Deine Aufgaben und dein Einfluss als Internationale Reiseberatung werden sein: Ein Mentor für Kunden in verschiedenen Bereichen zu sein (es gibt mehrere Projekte) Bereitstellung der bestmöglichen Antworten und Lösungen auf Fragen und Anliegen von Kunden am Telefon, per E-Mail oder über soziale Medien Ruhige und einfallsreiche Problemlösungen für Kundenanfragen bezüglich ihres Einkaufserlebnisses liefern In Kontakt mit anderen Abteilungen stehen und Fälle und Probleme an verwandte Abteilungen weiterleiten. Ist der Kundenservice ein neuer Bereich, in dem du Fachwissen erwe...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    1235 € brutto/Monat + 150€ brutto/Monat Leistungsbonus + Essensgutscheine (6€/Arbeitstag)
    Job Ref:
    PLTG54989
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  • Content Moderator (m/w/d)

    Das Unternehmen Siehst du dir gerne Inhalte wie kurze Lip-sync-, Komödien- oder Talentvideos an? Vielleicht hast du bereits einige selbst erstellt? Bist du immer über die neuesten Trends im Internet informiert? Willst du im Ausland in einem Team arbeiten, indem über 80 verschiedenen Nationalitäten vertreten sind? Vielleicht haben wir in Lissabon die richtige Gelegenheit für dich! Der Job Ein Teil deiner täglichen Aktivitäten beinhalten: - Überprüfung der Inhalte (Videos, Bild, Text und Audio) in Übereinstimmung mit den Richtlinien - Beantwortung von Kundenanfragen bezüglich Trust & Safety-Aktionen, wie z.B. Missbrauchsberichte und Durchsetzungsbeschwerden - Gewährleistung der Benutzer- und Markensicherheit - Erbringung von Dienstleistungen im 24/7-Schichtbetrieb - Haftungsausschluss: Bitte beachte, dass diese Aufgaben eine umfassende Auseinandersetzung mit sensiblen Inhalten beinhalten, einschließlich, aber nicht beschränkt auf vulgäre Inhalte, Gewalt, Pornografie und gefälschte Nachrichten. Das Profil Unabhängig von deinem Studienfach rekrutiert das Unternehmen auf der Grundlage von Soft Skills und wird dich in allen Aspekten der Arbeit ausbilden. Du bist kundendienstorientiert...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11000 - 16000
    Job Ref:
    PLTG2929
    Read More
  • French Speaking Content Reviewer in Porto, Portugal

    Are you excited to start your new career in Portugal? This might be just the right opportunity!  We are looking for a French-speaking Content Moderator to join our client in beautiful Porto and work with a virtual reality platform!  As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Essential Functions/Core Responsibilities of the position:  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)    Clarify customer requirements; probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to i...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Braga
    Salary:
    0 - 0
    Job Ref:
    BragatoPorto
    Read More
  • French Speaking Content Reviewer in Porto, Portugal

      Are you excited to start your new career in Portugal? This might be just the right opportunity!  We are looking for a French-speaking Content Moderator to join our client in beautiful Porto and work with a virtual reality platform!  As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Essential Functions/Core Responsibilities of the position:  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)    Clarify customer requirements; probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    0 - 0
    Job Ref:
    LisbontoPorto
    Read More
  • French Speaking Content Reviewer in Porto, Portugal

    Are you excited to start your new career in Portugal? This might be just the right opportunity!  We are looking for a French-speaking Content Moderator to join our client in beautiful Porto and work with a virtual reality platform!  As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Essential Functions/Core Responsibilities of the position:  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)    Clarify customer requirements; probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to i...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lyon
    Salary:
    0 - 0
    Job Ref:
    LyontoPorto
    Read More
  • French Speaking Content Reviewer in Porto, Portugal

    Are you excited to start your new career in Portugal? This might be just the right opportunity!  We are looking for a French-speaking Content Moderator to join our client in beautiful Porto and work with a virtual reality platform!  As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Essential Functions/Core Responsibilities of the position:  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)    Clarify customer requirements; probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to i...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Paris
    Salary:
    0 - 0
    Job Ref:
    Paristoporto
    Read More
  • Technical Support Advisor (m/w/d)

    Das Unternehmen. Im Jahr 2000 von 2 französischen Unternehmern gegründet, hat sich das Unternehmen zu einem internationalen Customer Experience Spezialisten entwickelt, der weltweit präsent ist und mehr als 50.000 Mitarbeiter zählt. In ihrem internationalen Hub in Lissabon kümmern sie sich um die Kundenerfahrungen im Auftrag einiger der fortschrittlichsten Marken der Welt. Der Job. In dieser Position bist du dafür verantwortlich, einen exzellenten Kundenservice für den deutschen Markt zu gewährleisten, außergewöhnliche Werte zu schaffen und alle Probleme zu lösen, um eine gleichbleibende Servicequalität zu liefern. Zu den Hauptaufgaben gehören: - Effektive Bearbeitung aller eingehenden Anfragen in einer Kundendienstumgebung in Bezug auf technische Probleme (Trouble-Shooting) - Reagieren auf eingehende Anrufe und E-Mails von Unternehmenskunden - Sammeln von Informationen von Kunden, Sicherstellen der Lösung von Anfragen - Pflegen von Kundenbeziehungen durch telefonischen Produktsupport - Hochwertigen Service bieten - Erfassen aller erforderlichen Datenelemente im CRM, um eine gute Nachbereitung und qualitativen Support zu bieten Das Profil. - Du verfügst über folgende Sprachkennt...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    1000€ brutto / Monat x 14 Monate + bis zu 100€ / Monat Leistungsbonus + Essensgutscheine in Höhe von 7,23€ / Arbeitstag + Erstattung einiger Transportkosten + Private Krankenversicherung und Zahnvorsorge (nach sechs Monaten)
    Job Ref:
    PLTG8787
    Read More
  • Transport-Advisor für Reisende (m/w/d)

    Das Unternehmen. Weltweites Unternehmen rekrutiert deutschsprachige Kundenserviceberater in Lissabon. Möchtest du für einen multinationalen Marktführer in der Hotelbranche arbeiten? Wir suchen derzeit nach deutschsprachigen Mitarbeitern für das Büro in Lissabon. Der Job. - Professioneller Kundenservice für Reisende am Telefon und per E-Mail in Bezug auf den angebotenen Transport am Zielort - Beantworten und Lösen von Kundenanfragen und -problemen - Sicherstellung der Kundenzufriedenheit und eines hohen Qualitätsniveaus  - Sicherstellung und Beteiligung am Erfolg der Abteilung Das Profil. - Du hast muttersprachliches Niveau in Deutsch - Du verfügst über gute Englischkenntnisse - Du bist motiviert und hast eine positive Einstellung - Du bist effizient und haben ein gutes Organisationstalent  - Du bist ein Teamplayer - Du bist kunden- und serviceorientiert - Du bist bereit, mindestens mittelfristig im Land zu bleiben (kein Sommer- oder Kurzzeitprojekt!)  - Du bist pünktlich und flexibel - Du hast sehr gute Kommunikationsfähigkeiten Das Angebot. - 12-Monats-Vertrag ab dem ersten Tag der Ausbildung (die Ausbildung wird zu 100% bezahlt)  - Gehalt von 1235€ pro Monat (x14 pro Jahr) + 1...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    17000 - 19000
    Job Ref:
    TAR1
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  • Social Media B2B-Vertriebsbeauftragter (m/w/d)

    The Company. Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here! Our client is recognized as the Best Sales and Customer Service Solutions provider in the world and they are looking for motivated candidates to join their international team, including 82 nationalities. Located in Lisbon, you will find a company which takes care of you. From your career development, language skills, accommodation to your social integration. The Lisbon experience encompasses many things. Lisbon offers all the enjoyments you would expect of a Capital, yet with half the fuss of other European capitals. Are you into neighbourhood festival or into sunset watching from the old Moorish castle? Lisbon has a lot to offer and give the opportunity to enjoy different lifestyles. The Job. As a Social Media B2B Sales Representative, you will work for a company leader in the social media industry. Your main responsibilities are: – Advise and consult small and medium-sized companies and make them grow their businesses via email, phone and cha...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    950-1400 € gross/month + relocation package available
    Job Ref:
    PLTG66770011
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  • Fraud Prevention Agent (Dutch Speaker)

    Do you want to work for a multinational leader in the technology sector? As a Fraud Prevention agent you will be assigned orders of web purchases which fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to acceptance or cancellation of an order.  Your responsibilities and impact as Fraud Prevention Agent will be: Focal goal: identifying nefarious activity Identify and record deviating activities, discover trends, and flag emerging issues Outreach to costumers via phone and email  Sharp and privacy-compliant conversational skills are necessary when discussing order details with bill payers and general customers Skills, qualifications and interests you need to succeed in this role: You have a native level of Dutch You have an excellent level of English You are a natural problem-solver You are able to deliver deep analysis on customer data You can work quickly and efficiently under deadline pressure You can work interdependently and under minimal supervision You pay great attention to detail and work with accuracy You are motivated and with a positive mindset You are a team player You are client and service ori...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    15000 - 19000
    Job Ref:
    1278
    Read More
  • Client Service Specialist for Online Payments (Dutch Speaker)

    Are you a number enthusiast with an interest in the financial insurances world? Are you structured and organized and have an affinity for technology and the online payment industry? Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches! Your responsibilities and impact as a Client Service Specialist will be: Handling first line inbound administrative support requests by phone & email (B2B) Assist new customers with their account activation, transaction status queries and financial requests Provide additional product information and ensuring continuity of the merchant business by responding quickly and correctly Emphasis on maintaining a strong customer relationship Skills, qualifications and interest you need to succeed in this role: Dutch native, English fluent Committed and dedicated Having interest in technology and analytics Positive attitude towards changes Team player with strong listening skills Service minded person with the ability to handle conflicts in a constructive manner Being a strong communicator No previous experience needed Having a valid Spanish work permit or a citiz...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    16000 - 19000
    Job Ref:
    CSSOPD
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  • Transportation Advisor for Travelers (Flemish Speaker)

    Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travelers´ journeys a success! Your responsibilities and impact as Transportation Advisor will be: Provide professional customer service solutions to travelers over the phone and emails Answer and solve client and customer inquiries and issues Guarantee clients satisfaction and high level of quality  Ensure and participate in the success of the department Skills, qualifications and interests you need to succeed in this role: You have native level in Dutch You have a good level of English You are motivated and with a positive mindset You are efficient and have good organization skills  You are a team player You are client and service oriented You are willing to stay in the country for medium term at least (no summer or short term project!)  You are punctual and flexible You have very good communication skills What's in it for you? Salary of 1.117€ per month (x14 per year) + 150 € bonus/month 6€ meal voucher per work-day Full time job (40h/week), Monday-Sunday (Rotative shifts 8 am – 10 pm) 12 months contract 30 days of probation ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15600 + meal vouchers
    Job Ref:
    RZ2322
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  • Medewerker Klantenservice voor Sport Retailer in Lissabon (Nederlands Sprekend)

    Ben jij klaar om je mode- en sport expertise te tonen? Een ‘s werelds grootste sportkledingmerken is op zoek naar gedreven werknemers die hun klantenservice team in Lissabon naar een hoger niveau kunnen tillen. Wees verantwoordelijk voor de behoeften van de klanten en vind de beste oplossing waarmee je de klant maximaal helpt. Waardeer je de kwaliteit van producten en service? Weet jij hoe je het verschil kunt maken? Solliciteer dan voor deze functie in het prachtige Lissabon! Jouw verantwoordelijkheden en impact als Sports Retail Customer Service Agent zullen zijn: Het plaatsen van bestellingen Beantwoorden van vragen over de producten en/of diensten van het merk Het lokaliseren van producten bij de winkels van de  Verzamelen en geven van feedback over producten, websites en reclame Controleren van de status van bestellingen Retourzendingen regelen, de status van retourzendingen en terugbetalingen controleren, helpen bij terugbetalingen (afhankelijk van de betaalmethode) Claims indienen en de status ervan controleren Behandelen van klachten van consumenten over hun ervaring bij erkende detailhandelaars van de klant Inplannen van callbacks en uitvoeren van outbound Calls, indien...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15000 - 20000
    Job Ref:
    MKSRLNL
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  • Social Media B2B Sales Representative (Dutch Speaker)

    Are you looking for a well-renowned company where you could develop new skills? Are you looking for a social company with a dynamic and multicultural environment? Then stop looking! Your responsibilities and impact as a social media B2B sales representative will be: Advise and consult small and medium-sized companies and make them grow their businesses via email, phone and chat support Acquire new advertisers within medium and small-sized companies Support and extend the self-services for clients Provide pre- and after-sales support for all the self-services Provide support regarding tools, products and strategies Identify trends and transfer feedback from customers to engineering departments Skills, qualifications and interests you need to succeed in this role: You have a native level of Dutch and fluent level of English (at least B2-C1) You have a Sales attitude or previous experience in Sales You have very good communication skills You have an interest in the social media field You are motivated, reliable and committed in your work You have a drive for excellence and professionalism What’s in it for you? Type of contract: a long-, fixed term contract, renewable every year 30 ...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11400 - 15000
    Job Ref:
    1930CK2611
    Read More

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