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    French Customer Service Agent - Cork

    We're looking for near native and outgoing French speakers for a fast growing and exciting customer care team here in Cork. Your enthusiasm and customer focussed attitude is what we're looking for here along with excellent communication skills. This is a 40-hour week position in Cork with an extremely proud Irish company that has office locations around the globe. There will be shift work involved so make sure you can work with this & you can look forward to bringing home €22,200 gross per annum with bonus structure and great benefits. What will you do in this job? Your day-to-day will consist of dealing with French speaking customers and helping them with any questions/queries about bookings and/or exiting. The customers you will be dealing with will mainly be looking for advice on their travel plans so confidence is key here. But wait - the fun doesn't just stop there - our client (your new boss) invites you to become creative in helping customer problems (no need to stick to a script like robot). Throughout your overall service, our client's aim is for you and your team members to deliver the best of the best customer service and to ensure that customers have the best advice ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cork City,
    Salary:
    €21900 - €22200 per annum + Great Benefits & Relocation Package
    Job Ref:
    JN -122017-2553
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  • Featured

    Danish Customer Service Representative

    Requirements Native or near native language proficiency in Danish. English proficiency and comprehension. Excellent spoken and written communication abilities. Customer orientation and problem-solving abilities. Demonstrated analytical skills and attention to details. Adaptability and capacity to easily find solutions. Proactive attitude. Team spirit. Good PC operating skills and typing speed. Availability for working in shifts. Responsibilities Client support by means of phone/ email. Offering information/ solutions/ counseling to customers regarding the company’s services. Promoting the products and services of the company by means of knowledge, attitude, information. Documenting all operations in the company’s database, according to the work procedures. Compliance with company regulations with regards to Data Protection and Information Security. Our Offer Attractive rewards and additional performance based bonuses. Annual fixed bonuses. Full private medical insurance & discounted prices for the dependents of the employee. Child birth support. Online library access for passionate book readers. Health & Nutrition: Health and wellness services @ the office. Various discounts for...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cluj-Napoca
    Salary:
    N/A
    Job Ref:
    Danish CSR
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  • German Airline Customer Support

    Responsibilities: Personal Aid: Helping customers via phone and email/chat. Assisting customers with solutions, counseling and information about the company’s policy and services. Ambassador: Promote the company and services with a positive attitude and knowledge. Scribe: Taking notes of all the operations in the company`s database based on their procedures. Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data. Requirements: Language: Native or near native knowledge of GERMAN and ENGLISH languages with excellent skills both in writing and speaking. Guardian: Placing the needs of the customers at heart and oriented to solving their problems. Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch). Digital Prodigy: Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details. IT skills: Knowledge of IT programs as well as fast fingers for typing. Timeframe: Availability to work in shifts and in weekends. Passion for the tourism field. Our Offer: Attractive rewards and additional performance based bonuses; Annual fixed bo...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Sibiu
    Salary:
    N/A
    Job Ref:
    German ACS
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  • French Customer Service Representative

    Requirements: Native or near native language proficiency in French English proficiency and comprehension Excellent spoken and written communication abilities Customer orientation and problem-solving abilities Demonstrated analytical skills and attention to details Adaptability and capacity to easily find solutions Proactive attitude Team spirit Good PC operating skills and typing speed Availability for working in shifts Your responsibilities: Client support by means of phone/ email/ chat Offering information/ solutions/ counseling to customers regarding the company’s services Promoting the products and services of the company by means of knowledge, attitude, information Documenting all operations in the company’s database, according to the work procedures Compliance with company regulations with regards to Data Protection and Information Security Our Offer Attractive rewards and additional performance based bonuses; Annual fixed bonuses; Full private medical insurance & discounted prices for the dependents of the employee; Child birth support; Online library access for passionate book readers; Health & Nutrition: Health and wellness services @ the office; Various discounts for g...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Braşov
    Salary:
    N/A
    Job Ref:
    French CSR Brasov
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  • German Back Office Assistant

    Requirements Language: German- Beginner or English- Medium IT skills: Knowledge of IT programs as well as fast fingers for typing. Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch) Hobbyist: Being a car and automotive aficionado is desirable Veteran: Previous experience in banking is a big plus Roles and responsibilities Statistician: The ability to gather data and add data from both the customer and the company Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data Our Offer: Attractive rewards and additional performance based bonuses; Annual fixed bonuses; Full private medical insurance & discounted prices for the dependents of the employee; Child birth support; Online library access for passionate book readers; Health & Nutrition: Health and wellness services @...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Braşov
    Salary:
    N/A
    Job Ref:
    German BOA
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  • Italian Customer Service Representative

    Requirements: Native or near native language proficiency in Italian English proficiency and comprehension Excellent spoken and written communication abilities Customer orientation and problem-solving abilities Demonstrated analytical skills and attention to details Adaptability and capacity to easily find solutions Proactive attitude Team spirit Good PC operating skills and typing speed Availability for working in shifts Your responsibilities: Client support by means of phone/ email/ chat Offering information/ solutions/ counseling to customers regarding the company’s services Promoting the products and services of the company by means of knowledge, attitude, information Documenting all operations in the company’s database, according to the work procedures Compliance with company regulations with regards to Data Protection and Information Security Our offer Attractive rewards and additional performance based bonuses; Annual fixed bonuses; Full private medical insurance & discounted prices for the dependents of the employee; Child birth support; Online library access for passionate book readers; Health & Nutrition: Health and wellness services @ the office; Various discounts for ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Braşov
    Salary:
    N/A
    Job Ref:
    Italian CSR Brasov
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  • Internal Communications Coordinator

    World leading International iGaming businesses with one of their bases in Gibraltar are recruiting for an Internal Communications Coordinator. The Internal Communications Coordinator will be the linchpin in supporting the delivery of effective communications across the whole group, specifically the digital business and to help maintain and improve colleague engagement. Internal Communications Coordinator Responsibilities: Day-to-day management and continuous improvement of the Digital internal communication channels Supporting the Group Internal Communications team on a wide range of internal communications projects and initiatives Using a range of internal communications channels and techniques to keep colleagues across the business updated with key business information and updates Day to day management of personal comms channels e.g. HR matters/JIRA requests Using creativity and visual design to enhance and improve the impact of internal communications Building strong and productive relationships across the business Coordinating/managing logistics of internal communications events, such as Town Halls, conferences, social events and leadership visibility programmes Undertaking ...

    Job Type:
    N/A
    Location:
    Gibraltar
    Salary:
    N/A
    Job Ref:
    N/A
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  • Customer Insight Analyst

    As Customer Insight Analyst you will be primarily focused in deeply understanding customer behaviour and performing analysis to optimise the CRM proposition. It is expected your fact based insights will deliver uplifts in Sports CRM and player performance by driving personalisation & relevance into customer communications across all digital channels. Reporting to the Head of CRM Analytics you're expected to work proactively with other analytics, BI & Product/Trading teams to enable them to meet their KPIs & support new proposition developments. Customer Insight Analyst Key Responsibilities: Provide recommendation-led presentations on detailed campaign evaluations or bespoke pieces of customer analysis summarising findings and insights in appropriate manner for the business domain user Perform uplift analysis of Journeys & below the line (BTL) ad-hoc campaigns to optimise our proposition and customer engagement Assist with client targeting through review and insight from previous BTL activity Identify methodologies and best practice for measuring the benefits and uplifts generated by CRM and other core marketing propositions Use control groups & confidence testing to deliver new ...

    Job Type:
    N/A
    Location:
    Gibraltar
    Salary:
    N/A
    Job Ref:
    N/A
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  • Analyst (Reporting and Dashboard)

    We are looking for an outstanding Analyst for a world leader in the Online Gaming sector, to work from their base in Gibraltar. The successful candidate will join the company as part of the integral Business Intelligence team, and support them in meeting KPIs and new propositions Analyst (Reporting and Dashboard) Responsibilities: Answer business questions using data and analytic techniques, providing fact based responses Handle data preparation: define, transform and structure data so that the data is ready for analysis Be able to structure campaigns to be able to deliver business insight on the performance through lift modelling Have responsibility for deployment and roll out of analytical solutions developed with the Central BI team Support the Business leaders on business domains the role is assigned using analytical tools and solution provided by the central BI team Use control groups and confidence testing to deliver new cause and effect insights from Campaigns Prototype reports Work effectively with business counterparts to conceive, specify, pilot and implement analytical applications and tools Use abstract thinking and problem solving skills to identify business opportu...

    Job Type:
    N/A
    Location:
    Gibraltar
    Salary:
    N/A
    Job Ref:
    N/A
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  • Customer Journey Optimisation Manager

    The Customer Journey Optimisation Manager will be a data driven specialist that will work closely with the CRM, brand development and creative teams to deliver high quality and sustainable customer experiences across the group in line with our clients brand proposition. The Customer Journey Optimisation Manager will lead on the identification and development of customer journey break points and optimise conversion funnels. Customer Journey Optimisation Manager Responsibilities: Support in all stages of the customer lifecycle to the business looking at the new player journey, retention, CRM, churn, time on site and much more Create reports multivariate testing and player analytics whilst providing analysis and providing recommendations for site and customer journey improvements and following up through to successful implementation Lead tactical changes across our customer experiences that deliver added value to the customer and to the company Implement improvements based on primary and secondary research of our target Customers and Intermediaries Understand customer touch points Own and manage the conversion funnel utilizing Google Analytics to determine drop off points and conve...

    Job Type:
    N/A
    Location:
    Gibraltar
    Salary:
    N/A
    Job Ref:
    N/A
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  • Swedish Customer Support Agent

    Swedish Customer Support Agent role in Malta! SRGEurope has been instructed to recruit a native level Swedish Customer Support Agent, for a leading iGaming service provider in Malta. Our client is rapidly growing, so this could be a great step into long term career progression. We are looking for someone to deliver a high level of service whilst ensuring player satisfaction and maximising sales opportunities. Based in great offices in the popular location of Sliema, our client offer many day to day working benefits on top of the over all benefit of excellent career progression. Swedish Customer Support Agent Responsibilities: Making all players happy in a fast paced environment Taking on board feedback, learning and constantly enhancing your already incredible skills Turning registered players into loyal members of the best gaming community using an effective selling approach which is beneficial to both our company & our players Working independently and being trusted to make decisions to improve player satisfaction and team results Swedish Customer Support Agent Requirements: Fluent in German, both written and spoken alongside good English skills Experience and a passion in dea...

    Job Type:
    N/A
    Location:
    Malta
    Salary:
    N/A
    Job Ref:
    N/A
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  • German Order Management - Westmeath

    To all German Speakers with a minimum of 1 years' experience in a Call Center and looking for a little more - Here is an order management job just for you. Get involved in Order processing and helping to keep customer satisfaction at an all-time high. Live and work in the center of Ireland today for €28,000 - €30,000 gross per annum. Keep Reading for more. What will you do in this job? As part of the German Order Management & Care team, you will be responsible for taking incoming calls and emails from customers and clients - ensuring that all issues and queries are processed correctly and on time. You will be heavily involved in the Order Processing where you will take care of Order entry, credit/debit processing and deliver and invoicing of our client's goods and services to their customers. Who will you be working for? Work for a global provider in the B2B Sector, who specialises in a number of sectors across the globe. They are currently looking for a near native German speaker to join their team here in Westmeath to help them support the German Market. Who are we looking for? For this Order Management Job, we are looking for you to have a near native level of German and a go...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Westmeath,
    Salary:
    €28000 - €30000 per annum
    Job Ref:
    JN -012018-2582
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  • Dutch Online Gaming Customer Service - Malta

    More & More people are joining the online gaming revolution! But what happens when a glitch or bug pops up in the middle of their experience? We're looking for Dutch customer service representatives interested in working within the online gaming/gambling industry here in Malta to join the team to help those in need of customer support. For More - don't forget to register & apply Now What will you do in this job? As part of the customer service team - you will mainly focus on delivering first class customer care to all customers via phone, email and online chat. Helping customers with queries and/or issues and guiding them towards a happy outcome is important to our client as you will, when needed be able to guide customers around the company website which may be difficult to those less familiar with online applications. Who will you be working for? How does working for one of the worlds largest online gaming/gambling companies sound? Our client is a multi-award winner with 20 years behind them a well as a highly diverse and multilingual team that is there to support you in learning and growing your career here in Malta. Who are we looking for? We're looking for a very particular...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Valletta,
    Salary:
    €22000 - €24000 per annum + Great Benefits & Relocation Package
    Job Ref:
    JN -122017-2555
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  • French Order Processing Wizard - Brno

    Well if you speak near native French and have a good level of English - You Can! We are looking for French speakers with previous customer service and/or order administration behind you and would be interested in living and working abroad here in Brno, Czech Republic. Work for a true industry leader and grow your career in this beautiful city. Look forward to site seeing, a salary that offers a great quality of live here in Brno and benefits today. Keep reading & don't forget to apply now. What will you do in this job? As part of the team you will be responsible for all admin related tasks in reference to customer orders - checking their orders are correctly processed and delivered on time. You will take part in pre-order checks - ensuring the system is fully working and up to date. Not forgetting that you will also be required to take part in training in new employees. Who will you be working for? If you are looking for a multilingual job in an exciting location for a true market leader, then our client here in Brno is the one for you. Early 2000's was when they shot to the top of the ladder in their industry thanks to their superior product offerings and constant innovation. I...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Brno,
    Salary:
    Zlotych30000 - Zlotych31000 per month
    Job Ref:
    JN -012018-2579
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  • Dutch Customer Service - Boxtel

    Speak Dutch & Looking for a chance to work abroad? Not a problem, a client of ours who is based in the Netherlands is looking for a number of Dutch Speakers to join their customer service team on a very new project of theirs. We are looking for you to have excellent communication skills and to have some contact centre experience so that when you join the team you can get straight to work on making each and every customer as happy as can be. For this Customer Service Job you can expect to earn between €1700 - €1900 gross per month & there is an extremely attractive relocation package. What will you do in this job? As part of the Customer Service team it will be your job to take all inbound calls, emails and online chat requests from customers, help them in diagnosing and resolving any and all issues they may be having with hardware devices, not forgetting that you may need to escalate more technical issues. It will be your #1 aim to ensure customer satisfaction for all. Who will you be working for? Our client, who is based in Boxtel Netherlands is an internationally recognised outsourcing giant, who offers a number of call centre solutions, such as customer service and Technical ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Boxtel,
    Salary:
    €1700 - €1900 per month
    Job Ref:
    JN -022018-2605
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  • German Speaking Customer Service Dublin for Industry Leader

    Job Summary Calling all entry level German speakers with a drive to succeed and grow! Here is a German speaking Customer Service job with a sales twist - work for one of world's leading rental & services provider and grow your career. Provide A+ customer care and convert calls into cash. For those who work well in a fast-paced environment and a strong inner drive to succeed. This is one of those jobs that our recruiters are really excited about! What will you do in this Job? As part of the customer service team, you will be responsible all incoming calls from the German market with the overall aim of trying to convert each call into a successful sale. Where it is possible you will need to take advantage of each opportunity to sell further company products and services to customers, not forgetting to follow-up with each customer in a timely manner in order to deliver the best customer service. Work on both personal and team targets with the goal of over achievement (we're after the right attitude & personality). Who will you be working for? You can look forward to working with a client of ours that has nearly 100 years' experience in rental game here in Dublin. Today they have be...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin, Dublin
    Salary:
    €22000 - €25000 per annum + relocations package + benefits
    Job Ref:
    JN -042017-2345
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  • French Customer Service Representative Job for those who love creativity - Cork

    Job Summary Here we have a great opportunity for French speakers looking for the chance to work abroad and gain some valuable experience. This is a job where we are looking for creative and artistic French speakers who can let their fun and warm personality shine through in their day to day activities. This is a customer service job based in Cork, Ireland for a fun and energetic client of ours. They are looking for a French speaker who can add the personal touch to their work and who enjoys helping others. If you are interested keep reading and don’t hesitate to get in touch with us. What will you do in this job? As the French speaking Customer Service Representative it will be your job to handle all incoming calls from end users where they may have queries or issues in relation to our client’s services. You will advise them on how to efficiently use our client’s website and how to carry out billing and payment processes. You will work with both business clients and end users through the phone and via email. Who will you be working for? Our client is a 100% Irish owned & family run outsourcing company that provides customer service and IT support solutions to a number of compani...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cork
    Salary:
    20000 - 22000
    Job Ref:
    JN -092014-1464
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  • German Customer Service Job - Cork City

    Job Summary Here we have a great job opportunity for German speakers looking for the chance to work abroad and gain some valuable experience. This is a job where we are looking for creative and artistic German speakers who can let their fun and warm personality shine through in their day to day activities. This is a customer service job based in Cork, Ireland for a fun and energetic client of ours. They are looking for German speakers who can add the personal touch to their work and who enjoys helping others. If you are interested keep reading and don’t hesitate to get in touch with us. What will you do in this job? As the German Customer Service Representative it will be your job to handle all incoming calls from end users where they may have queries or issues in relation to our client’s services. It will be your job to advise them on how to efficiently use our client’s website and how to carry out billing and payment processes. You will work with both business clients and end users through the phone and via email. Who will you be working for? Our client is a 100% Irish owned & family run outsourcing company that provides customer service and IT support solutions to a number of...

    Job Type:
    N/A
    Location:
    Cork
    Salary:
    24000 - 24500
    Job Ref:
    JN -072015-1832
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  • French Customer Services - Cork City

    So you are looking for an opportunity to work in Ireland? How does a job in customer service sound? A job in Cork for an amazing employer based in the second biggest county in Ireland. You could work for an employer who truly values their employees and sees them as their biggest asset and where there is the very real possibility for growth in a short period of time as you will be joining a brand new team. You can expect to earn €23,000 gross per year - be put up for 2 weeks by our client to help you settle in (relocation package) and live the action packed city that is Cork. What will you do in this job? As the latest addition to this exciting new project in Cork, it will be your job to answer customer queries mainly through Email and occasionally through phone and chat. In terms of resolving customer's issues you will be tasked with investigating and researching these issues so that you can identify their problem and then escalate it when needed in order to ensure a timely and efficient customer experience. Our client is looking for someone with an eye for detail so for you to actively keep an eye out for possible ways to improve their overall service to customers would be a bi...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cork City,
    Salary:
    €22000 - €23000 per annum
    Job Ref:
    JN -112017-2534
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  • French Speaking Customer Service in Sporting sector - Amsterdam

    French speakers interested in sporting goods and sports itself - we would love to talk. A major sporting brand is looking for French speakers to join their customer service excellence team here in Amsterdam. With a competitive salary, performance bonuses and great company benefits, this is a job abroad you certainly won't want to miss. Keep reading for more. What will you do in this job? As part of the Sporting Customer Service team here in Amsterdam means that you will be responsible for offering customer service via phone and email to customers about our client's wide range of products, log detailed information into the company database in order to help future service and training in new recruits and above all else provide the very best of service. Who will you be working for? Work for the world's #1 customer experience driven outsourcing giant here in their office in Amsterdam, the Netherlands. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. With over 30 office locations around the world and 120,000+ employees working in over 50 languages, they are currently looking for...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam,
    Salary:
    €1600 - €1630 per month
    Job Ref:
    JN -022018-2604
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