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  • Customer Retention Specialist (German)

    The Company. Do you want to participate in breaking down language, culture and geography barriers? Join this leading company active in the language education sector! With schools and offices spread over 50 countries, they are looking for a new enthusiastic professional to join their international customer retention service team in Barcelona! The Job. In this role, you are responsible for keeping customers happy and promote the company’s online courses to the German market. You will have a key role in the development and quality of the company. Your main responsibilities: – You ensure that students have the best learning experience – You answer any incoming queries and offer quality call service in German – You follow up monthly with students on their progress, handle objections and provide personal solutions to help manage time and progress – You advise students on how to achieve learning targets – You motivate and guide students through the online platform – You handle administrative and back office tasks related to payments, collections, etc. – You work in line with the operations requirements of quality and productivity – You update the CRM system accordingly The Profile. – Y...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    18000 - 24000
    Job Ref:
    FE02
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  • Customer Support Specialist - German

    Role Purpose: Our client in Malta is looking for a Customer Support Agent in their organisation to be the 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs. Our client strive to be the best in Support and Customer care within the industry and we are looking for individuals who possess the same vision! Why work in Malta? There is no doubt that Malta is a popular and attractive destination for Scandinavians looking for the sun and the good life! And there's a lot of both for the one who moves to Malta! There are many advantages to living in Malta. Among other things, it is very easy to rent an apartment. Malta is also a very safe country, and according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. Of course it's also hard to beat 300 days of sunshine a year! For people who love warmth, the Malta summer is almost perfect! English is also the official language of Malta, which means that one can integrate and easily understand other people. Also all health expenses in Mal...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Malta
    Salary:
    N/A
    Job Ref:
    German Malta 1
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  • Senior German Customer Care Co-ordinator

    German speaker wanted for senior Customer Care Co-ordinator here in Cork, Ireland for a great company within the pharmaceutical industry that offers an amazing work-life balance for all of their employees. All you need is a near native level of German, 1-year SAP experience and 3-4 years Customer Service experience (preferably with the B2B sector). Management experience is a big plus. Your Tasks: You will become the go-to expert on all co-ordination team procedures and company process requirements. You will be tasked with keeping a close watchful eye on all team activity and be a support system for the customer care coordination team. As the team deals with the company representatives on a 1st level basis you will be there for more escalated issues and scenarios. You will have a general overview of the coordination team and monitor them in terms of staying up to date and on top of all planning and scheduling. You will need to ensure that all deadlines are respected with contracts and invoices being signed and paid. You will need to build and maintain good relationships with providers and affiliates. Our Client: Work for a company where a strong work-life balance is paramount a c...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Cork City,
    Salary:
    €32000 - €38000 per annum
    Job Ref:
    JN -082018-2740
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  • Experienced Team Lead - Dublin

    We’re looking for a Team Lead who is looking to make their mark – someone who is not afraid to hit the ground running their first day & someone who can actively engage in team progress. Have a near native level of English, excellent communication skills (written & verbal) as well as several years in customer care and team lead positions. Keep reading! Your Tasks: Take care of a number of customer service agents that are providing 24/7 support. Regularly sit with customer care reps in 1-2-1 coaching for top up on training sessions Keep an eye on team to ensure SLA’s and KPI’s are reached Motivate and comfort team when needed. Our Client: Work for a well-known giant in the healthcare industry. Work along the coast of Ireland: Dublin. Our client has office locations all over the world and can offer you an amazing career growth opportunity here in Dublin today. Main Requirements: You will need the following in order to qualify for this job: Near native English Excellent communication skills (written & verbal) It would be a plus if you spoke another European Language on a near native level 4+ years customer service experience in Customer Service Sector 2 years minimum in management/T...

    Job Type:
    Permanent
    Location:
    Dublin
    Salary:
    36000 - 45000
    Job Ref:
    JN -072018-2717
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  • Operations Manager (Insurance Sector) - Dublin

    Operations Manager wanted here in Dublin, Ireland – We’re looking for an experienced and manager with a proven track record of people management preferably in a call centre environment. If this sounds like the job for you and you are looking to earn between €50,000 - €55,000 gross per annum, call us now to get the process started. Your Tasks: You will support your team on a day-to-day basis, focusing on achieving targets each week/month/quarter. Manage the junior team leaders, monitoring them in terms of productivity, target progression and team goals. Support an atmosphere on open and honest communication Drive teams with regular initiatives to engage and motivate Identify and implement system processes that will drive productivity and employee satisfaction Monitor and participate in maintaining good B2B relationships. Our Client: Work for a well-known giant in the healthcare industry. Work along the coast of Ireland: Dublin. Our client has office locations all over the world and can offer you an amazing career growth opportunity here in Dublin today. Main Requirements: You will need the following in order to qualify for this job: Near native English Excellent communication ski...

    Job Type:
    Permanent
    Location:
    Dublin
    Salary:
    50000 - 55000
    Job Ref:
    JN -082018-2723
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  • Danish Customer Service - Boxtel

    Job Summary Speak Danish & Looking for a chance to work abroad? Not a problem, a client of our who is based in the Netherlands is looking for a number of Danish Speakers to join their customer service team on a very new project of theirs. We are looking for you to have excellent communication skills and to have some contact center experience so that when you join the team you can get straight to work on making each and every customer as happy as can be. For this Customer Service Job you can expect to earn between €1900 - €2100 gross per month & there is an extremely attractive relocation package. What will you do in this job? As part of the Customer Service team it will be your job to take all inbound calls, emails and online chat requests from customers, help them in diagnosing and resolving any and all issues they may be having with hardware devices, not forgetting that you may need to escalate more technical issues. It will be your #1 aim to ensure customer satisfaction for all. Who will you be working for? Our client, who is based in Boxtel Netherlands is an internationally recognised outsourcing giant, who offers a number of call centre solutions, such as customer service a...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Boxtel, North Brabant
    Salary:
    €1900 - €2100 per month + negotiable
    Job Ref:
    JN -092016-2154
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