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  • Finnish or Norwegian speaking Transition Specialist to call-center in Lisbon

    Our partner company is a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon (Parque das Nações). As a Finnish or Norwegian -speaking Transition Specialist , You will work with cross-functional teams (may include end client representatives) to analyse requirements (changes in existing processes and workflows), identify solutions and plan for process transitions or migrations. Responsibilities: Work with cross-functional teams (may include end client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions and plan for process transitions or migrations; Ensure adherence to project plans, documentation requirements and project timelines. Liaise with business lines and functions (operations, HR, Learning and Development, Operations, Risk & Compliance, Information Security, Planning &MI and IT) on training, recruitment and system requirements for projects. Track project implementation, risks and concerns and publish periodic status updates and reports. Assist Programme Manager(s) with project status updates for medium to large scale process transition or migration project plans; Reso...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    N/A
    Job Ref:
    FinNorTransition
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  • Team Leader French speaker Customer Services od

    French Customer Service team leader Call centre- based in Central Athens 1300 a month and bonuses on top Logical Recruitment Partners are pleased to be working with an amazing customer service client in the heart of Athens, just 2 minutes' walk from the closest Metro station or, with totally free parking available… park under the building. This client works with some of the biggest brands in the World and you will be tasked with talking to their customer through omni-channel means (phone, email and live chat). You will be talking to clients in French but due to the nature of this multicultural, global business your day to day office language is English, so a good level of English language is required. You will be managing a team of agents to deliver great service levels using French Language and it would be essential to have a minimum 2 years experience doing this. The role Speak fluent French and ideally B2 level English Manage a large team delivering excellent service levels Deal with customer questions through phone, live chat and email Thrive in a multicultural, multilingual space. That's it, it's that simple, so if you like dealing with people, are good on the phone and lov...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Athens,
    Salary:
    Up to €1300.00 per month + 14 salaries a year and bonus
    Job Ref:
    BBBH3234
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