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  • Quality Analyst for Streaming Service Project

    Are you passionate about entertainment? Are you always on top of the latest series and movies? Then… join this new magical hub that is waiting for you at Webhelp! Your future project As a Quality Analyst, you will: Evaluates daily key performance indicators (KPI) and develops improvement needs Responsible and accountable for comprehensive regular QoS / CSAT analysis Inspire, manage and motivate your team to innovate and make a difference Enhance the goal of quality support by providing individual coaching feedback sessions to the direct reports and weekly one on ones that focus on improving customer satisfaction Ensures Quality and Training staff constantly meet the required level of expertise We are looking for Native or fluent English and proficient French, Italian or Spanish Excellent communication skills coupled with empathy and team spirit Previous experience in Customer Service or in team management is a plus We offer you Competitive wages (14 monthly payments per year) Performance bonus Meal Allowance Shuttle bus for free Health insurance (after 6 months contract) Life at our company Work with adventurous people from over 15 nationalities Benefit from our modern amenities...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    10000 - 17000
    Job Ref:
    DS/QA/LX
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  • Finnish + Swedish Senior Customer Service Rep - London

    Finnish + Swedish Senior Customer Service Rep - London We are looking for hungry and eager near native Finnish speaker with a near native level of Swedish here in London for this fast paced media world. Live & work in London for one of the biggest and most trusted visual content providers. Join the Senior Customer Service team in London! Look forward to earning between £32,000 - £40,000 gross per annum (depending on experience), once you have between 1-2 years customer service experience - ideally in the B2B sector. Your Tasks: Take incoming calls, emails and web chats from clients with regards to sales queries. Develop relationships with individual buys and influencers from each client to strive for sales success down the line. Focus on maximising billing from each client via excellent service and relationships. Encourage client to self serve on the website. Process, track, code and manage invoices and internal reports. Handle customer requests in relation to passwords, downloads and technical issues. Update the companies internal system with relevant notes on each account and the tickets raised. Our Client: Work for an American International Organisation visual content provide...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    London
    Salary:
    £32k - 40k per year
    Job Ref:
    35119
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