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  • Customer Service for Online Video Platform (Austrian German Speaker)

    You are interested in social media and you like to help customers in a professional way? This famous online video platform is looking for you to join their customer service specialist team in sunny Lisbon!  +++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++   What should you expect from living in Lisbon? - A colourful city view and a rich cultural history - Pros of living in a European capital on a budget - Delicious Portuguese cuisine and famous cafe culture - Friendly people, good vibes and a happy-go-lucky urban life - Warm climate all year and a sunny beach life next to the Atlantic - A large English-speaking local community and international environment Your responsibilities and impact as a Customer Service Agent will be: - Helping users with any questions related to their accounts, the platform in general etc.  - Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media; - Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience; - Being in contact with other departments a...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15000 - 20000
    Job Ref:
    2749
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  • Technical Support Advisor (German Speaker)

    You want to be part of a multicultural team in a company which works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! The Company. Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands. The Job. In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service. The main responsibilities involve: – Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting) – Respond to incoming calls and emails from enterprise clients – Gather information from customers, ensure resolutions of queries – Maintain client relationships through product support over the phone – Provide high-...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    A package in line with the market: 1000€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
    Job Ref:
    PLWG12
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  • Online Payment Coordinator (German Speaker)

    Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon! This company is about making our lives easier and better connected. Are you ready to join a brand which strives every day to revolutionize the world? You will work for a company who cares about their employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon. Your responsibilities and impact working as a Payment Operation Specialist will be: – Primary focus is on reconciliations, supporting daily operations, customer inquiries, transaction processing, and maintaining customer files – Investigate and resolve credit/debit cardholder transactions – Assist in the administration of all card payment systems and processing functions – Performs various clerical duties related to payment transactions – Prepares customer statements as needed – Resolves issues requiring in-depth investigation and/or research – Continually seeks opportunities to increase speed, efficiency and accuracy. What’s in it for you? – Type of Contract: 12 months of r...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    24000 - 27000
    Job Ref:
    BEW234345697545455
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  • IT Service Desk Agent (German Speaker)

    Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! The Company. Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company. The Job. In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners. Your main responsibilities will be: – Resolving any IT-related issues of your partners that could occur during their office day – Supporting customer via different tools, email and phone – Documenting calls on the ticketing tool – Escalating problems to the different respective teams – Maintaining and improving the customer satisfaction level – Communicating to your direct teammates a...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    SBC-TS-GER
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  • Italian speaking Map Moderator to beautiful Gdansk, Poland

    Are you tech-savvy, and do you see yourself in a role where you will be working with customers to keep a famous application updated? Are you motivated to work and live in Poland, and by time move to beautiful Gdansk that lies by the Northern coast? Do you dream of having a charming city to live in, that is just a walk away from the beach? Then I have the perfect opportunity for you!   In this role, you will be working as an Italian-speaking Map Moderator for a famous navigation application!   In the role, you will: - Report problems from customers, employees of the product, business owners, surveyors, and complete data feed updates (POI Editor Task) - Real-time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries the navigation application has been launched in. (RTI Task) - Run tests and provide feedback on newly defined procedures including the use of tools, policies and workflows.    We would expect from you: - Native/Fluent language skills in Italian, and communication skills in English. - Interest to work and development in the POI editor role – being the contact person to improve and set new destinations within the n...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Gdańsk
    Salary:
    Relocation Support Offered
    Job Ref:
    Italian Map Moderator
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  • Portuguese-speaking Map Moderator in Gdansk, Poland

    Are you looking for a new challenge and an interesting work opportunity? We are looking for You, who relies on their phone navigation application when looking for the directions to a restaurant, or the address of your nearest bank – or at least is familiar with such! Are you motivated to work and live in Poland, and by time move to beautiful Gdansk that lies by the Northern coast? Do you dream of having a charming city to live in, that is just a walk away from the beach? City, that is in central Europe and easy to visit other countries from? Then, we are very much looking forward to your application. Read further details below and we will talk soon more! In the role, you would: Report problems from customers, employees of the product, business owners, surveyors, and complete data feed updates (POI Editor Task) Real-time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries the navigation application has been launched in. (RTI Task) Run tests and provide feedback on newly defined procedures including the use of tools, policies and workflows. Applicable training to the brand/product specific requirements will be provided, if...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Gdańsk
    Salary:
    Relocation Support
    Job Ref:
    Portuguese Map Moderator
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  • Customer Service for a Medical Device Company (Austrian German Speaker)

    You are interested in medicine? You would like to help people with a disease? Work for a medical device company, that wants to make the life of people with diabetes easier. Are you looking for a new experience to grow personally and professionally? - Be part of an international team in beautiful Lisbon! Your responsibilities and impact as a Customer Service Agent will be: - Taking care of inquiries from the customers all about the Omnipod-Product, an Insulin Management System - From responding to inbound calls, being responsible for orders, coordinating product shipment to customers - Providing support and direction to customers, resolve their issues in a timely and empathetic manner - Encouraging customers compliance with product utilization   What’s in it for you? Type of Contract: A fixed-term contract that is renewable every year. Working Hours: full time (40h/week) on rotating shifts (nightshifts included, schedule 24/7) Training: Have a kick-start your career with the intensive training that the company offers to their new employees. Salary Conditions(*): You have 2 options: Including free accommodation (shared flat, all bills included): 1.180€ gross/month Excluding accomm...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    14000 - 19000
    Job Ref:
    2740
    Read More
  • International Traveller Advisor (Austrian German Speaker)

    Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success! If you want to work for a multinational leader in the hospitality industry - We are currently looking for German speakers for their office in Lisbon.   Your responsibilities and impact as an International Traveller Advisor will be: - Booking management (altering, cancelling or creating new reservations) - Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests - Managing the reservations back-office (ticket issuing, modification and cancellation of reservations) Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job. What’s in it for you? – Salary of 1235€ per month (x14 per year) + 150 € bonus/month – 6 € meal voucher per work-day – Full time job (40h/week), Monday-Sunday (Rotative shifts Mon-Sun; 8 AM –  10 PM) – A...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    17.300 - 20.400
    Job Ref:
    2737
    Read More
  • Online Fashion & Beauty Agent (Austrian German Speaker)

    If you are a fashionista who knows the ins and outs of high-end fashion trends you probably know how PVH Corp. plays a great role in the apparel industry. Then there’s a high chance that you would be interested in having an international career experience abroad where you can make a difference with your special interest in the fashion industry. With the power of their iconic brands like Calvin Klein and Tommy Hilfiger, PVH Corp. became a powerful clothing company and attracted millions of people. Just like the quality they provide in their products they value the quality of consumer experience their customers get. That’s why they need support for their customer service department located in sunny Lisbon. Your responsibilities and impact as an Online Fashion & Beauty Agent will be: - Being a fashion mentor to consumers; - Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media; - Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience; - Being in contact with other departments and redirecting related cases and i...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11760 - 16200
    Job Ref:
    2734
    Read More
  • Finnish-speaking Service Desk Agent needed in Lisbon

    Our client is a renowned global IT service and consulting company, currently located in Lisbon (Parque das Nações). As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish-speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories. Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database. Qualifications High School Diploma or Secondary School Completion Equivalent M...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    0 - 0
    Job Ref:
    FINtoLSB
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  • Customer Advisor for Banking Sector (Austrian German Speaker)

    In this position, you would be a Customer Service Representative for one of the most prestigious institutions in the banking sector which provides consumers, corporations, governments and institutions with a broad range of financial services and products. Together with your colleagues, you will support our client by helping bank customers via phone, chat and email with any queries they may have about products or service and dealing with complaints.   Your responsibilities and impact as a Customer Advisor will be: - Being the first point of contact to consumers; - Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media; - Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience; - Being in contact with other departments and redirecting related cases and issues to related departments. Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    €12,360 to €16,700
    Job Ref:
    2727
    Read More
  • Danish Speaking Customer Support To Leading iGaming Company In Malta

    Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within our company is limitless! We want you to excel in the following: Help Danish speaking customers via e-mail, chat and telephone Work together with your team to reach the best customer satisfaction (including other KPI's) Translate promotional texts and/or customer surveys in your local language Manage customer accounts Follow company policies and practices regarding player safety, protection, and responsible gaming What's in it for you? At our company not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. You're good at: Communication written and verbal in both Danish and English Strong M...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Sliema
    Salary:
    N/A
    Job Ref:
    DKCS77565
    Read More
  • Travel App Customer Adviser (French)

    Are you passionate by the Travel & Tourism industry? Do you have a native level of both French and English? Do you have good customer service skills and do you want to start and develop your career in an international and multicultural company? Check this out! The Company. Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands, mainly from the Travel and Tourism Industry. The Job. You will be working for a booming Travel & Tourism App! In this role, you are responsible to: – Offer information, solutions and to advise customers regarding the company’s services, over the phone, emails and chat – Contribute to a positive customer experience through a responsible treatment of each contact – Achieve the performance targets defined by the project – Ensure and participate in the success of the department – Guarantee clients satisfaction and high level of quality The Profile. – You have a native level of...

    Job Type:
    N/A
    Location:
    Lisbon
    Salary:
    N/A
    Job Ref:
    CWS04
    Read More
  • Czech speaking Customer Support to Budapest | Hybrid Work + Relocation Package Included

    Are you a service-minded Czech speaker looking to work for one of the world’s largest IT firms in Budapest? Then please read on! Why Budapest? Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicines and cosmetics, and monthly public transport costs and average rent are considerably lower than many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the people to be welcoming and accommodating!   Your Job Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent Level 2 teams Keep the user informed, own and follow-up ongoing cases Maintaining and improving customer satisfaction level You are Advanced or native in Czech language and you have upper-intermediate English language skills Experienced in any customer service – experience gained in IT Help Desk/ customer support role i...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Budapest
    Salary:
    14000 - 23000
    Job Ref:
    czechtoBudapest
    Read More
  • Conseiller Clientèle (Français)

    Vous souhaitez faire partie d'une équipe multiculturelle dans une entreprise qui travaille aux côtés de marques renommées ? Vous souhaitez déménager dans la belle capitale du Portugal - Lisbonne? Cette opportunité professionnelle pourrait être l'occasion idéale pour vous de vivre l'expérience de votre vie! L'Entreprise. Créée par 2 entrepreneurs français en 2000, la société s’est spécialisé dans l'expérience client, avec une présence mondiale et comptant plus de 50 000 employés. Au sein de leur hub international de Lisbonne, ils s'occupent des expériences de service client pour le compte de certaines des marques les plus progressistes au monde. Le Job. À ce poste, vous serez responsable d'assurer un excellent service client sur le marché français, de créer une valeur exceptionnelle et de résoudre tous les problèmes pour offrir une qualité constante de service. Les principales responsabilités impliquent: - Gérez efficacement toutes les requêtes entrantes dans un environnement de service client - Répondre aux appels entrants et aux e-mails des clients d'entreprise - Recueillir les informations des clients, assurer la résolution des requêtes et résoudre les problèmes techniques - E...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11000 - 11620
    Job Ref:
    PLWF112
    Read More
  • Norwegian speaking Customer Support Agent to well known iGaming company in Malta

    Description Our client is looking for passionate, people-centric individuals with great communication skills, interested in sports & casino, ready to learn more and looking to work with a friendly, fun and creative team. Sounds like you? Read on... You will become an expert on our clients sportsbook and casino brands and service possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting. Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players. Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.   So what will you be up to day to day? Resolve customer queries via live chat and email Take ownership of customer cases that cannot be resolved at the point of contact and see throu...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Sliema
    Salary:
    N/A
    Job Ref:
    MTJB67
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  • German speaking Customer Support with highest salary to Malta

    As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience. Your main responsibilities will be to: Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand, guide, and support players in Responsible Gambling  Collaborate with our Fraud and payments team in customer queries Understand AML and report any suspicious activity Update customer account/details with necessary information when needed We were born in 2011 as a result of a handful of entrepreneurs who not only had a...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Sliema
    Salary:
    N/A
    Job Ref:
    MTJP986
    Read More
  • German Speaking Customer Service Executive - iGaming industry in Gibraltar

    The Company Our Partner is the world’s leading online lotto provider, a disrupter that offers jackpots in the hundreds of millions giving 13 million customers worldwide the chance to win enormous record breaking pay-outs.   The Position We are looking to hire a German Speaking Customer Service Executive that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Provide the highest level of support to customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required.   Requirements Fluent in both spoken and written business English Fluent in both...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Gibraltar
    Salary:
    N/A
    Job Ref:
    GGJP34
    Read More
  • Technische Kundenberatung für Bose (m/w/d)

    - Starttermine: ASAP und in 2021 - ​ Das Unternehmen Heutzutage ist die Arbeit mit Technologie-Unternehmen geprägt von Leidenschaft, Energie und Innovationsgeist.  Das klingt nach dir? Schau dir dieses Angebot an und werde Teil des internationalen Teams in Lissabon!  Du wirst für ein Unternehmen arbeiten, das sich um seine Mitarbeiter kümmert, voller Möglichkeiten ist, sich beruflich und persönlich weiterzuentwickeln, und all das in Lissabon, einer großartigen Hauptstadt im südlichen Europa.  Der Job Qualität und Service sind das, worum es in der heutigen Welt geht, damit Unternehmen wettbewerbsfähig bleiben.  Von der Lösung technischer Probleme, der Produktberatung, der Logistik, der Qualitätskontrolle bis hin zur Vertriebsunterstützung gibt es viele Bereiche, in denen ein exzellenter Kundensupport erforderlich ist, und hier braucht das Unternehmen Dich!  Was auch immer dein Profil und deine Erfahrung ist, hier hast du die Möglichkeit, etwas zu bewegen!  ​Zudem kann die Zusammenarbeit mit einem Unternehmen wie Bose, Canon oder Salt einen Mehrwert für deinen Lebenslauf schaffen.  Das Profil Das Unternehmen rekrutiert nach Soft Skills, unabhängig von deiner bisherigen Erfahrung -...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    950-1400 € gross/month + relocation package available
    Job Ref:
    PLTG90000
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  • Technical Support for Smart Home Devices (Dutch)

    +++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++ You are interested in technology and know a few things about it? You want to be part of a multicultural team in a company which works alongside well-known brands? You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?  You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! The Company. Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands. The Job. – Provide support on customers by responding to inbound requests + document relevant case information – Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels – Adapt the brand's voice and tone for interactions on both private (phone...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11000 - 15000
    Job Ref:
    PLWD2
    Read More

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