Are you passionate about entertainment? Are you always on top of the latest series and movies? Then… join this new magical hub that is waiting for you at Webhelp! Your future project As a Team Leader, you will: Supervise, monitoring and develop a team of Customer Advisors; Create and develop since the beginning the SLA’s and KPI’s of the project Guarantee continuous monitoring of the attainment by identifying performance gaps, analyzing root causes and develop strategies to improve the results of the team; Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance; Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions. We are looking for Native or fluent English and proficient French, Italian or Spanish Excellent communication skills coupled with empathy and team spirit Previous experience in Customer Service or in team management is a plus For non-EU residents, it is mandatory to have a valid work permit. We offer you Competitive wages (14 monthly payments per year) Performance bonus ...
- Job Type:
- Temporary Contract, Full-Time Position
- 10000 - 18000
- Job Ref:
Our Client is a huge Scandinavian IT company with offshore offices in Tallinn, Estonia! They are currently seeking a 1st Line IT Customer Support Specialist to join their existing Scandinavian team! Working as part of a dedicated Lithuanian speaking support team this role will involve supporting customers using our client's IT software! The successful candidate will be responsible for providing helpdesk support and guidance to customers based in Lithuania. Required skills: Customer service experience Excellent communication skills, personality, mature and professional attitude Interest in and basic aptitude for I.T To be successful in this role you need to: Study the customer’s business logics and technical environment. Have very good Lithuanian language skills (both written and spoken). Excellent communication skills with a genuine enthusiasm towards a career in IT Be an experienced computer user. Have previous working experience and/or education in IT support area but this can also be trained so don't worry! Have solution oriented mindset and ability to prioritize your tasks. Finally, and most importantly you need to be a good listener with a positive attitude. Our client pr...
- Job Type:
- Permanent Contract, Full-Time Position
- 0 - 30000
- Job Ref:
- NJW - LIT tallinn
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