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  • Klantenservice Voor Online Bank (Vlaams/Nederlandstalig)

    In deze functie ben je Customer Service Representative voor één van de meest prestigieuze instellingen in de banksector die consumenten, bedrijven, overheden en instellingen voorziet van een breed scala aan financiële diensten en producten. Samen met je collega's ondersteun je onze klant door bankklanten via telefoon, chat en e-mail te helpen met al hun vragen over producten of diensten en door klachten te behandelen. Daar bovenop biedt het bedrijf een tekenbonus van €3000 als je snel kan starten, aarzel dus zeker niet om te solliciteren! Je verantwoordelijkheden en impact: - Vertegenwoordiger zijn van een bedrijf in de bancaire sector dat consumenten, bedrijven, overheden en instellingen voorziet van een scala aan financiële diensten en producten - Ondersteuning bieden bij bankgerelateerde vragen van klanten, voornamelijk via e-mail (bijv. aanvragen voor verhogingen van kaartplafonds). - Uitvoeren van andere taken in verband met de bankactiviteit naar gelang van de behoeften van het project - Coördineren van kantooractiviteiten en -operaties om efficiëntie en naleving van bedrijfsbeleid/procedures te waarborgen - Aanmaken en bijwerken van dossiers en databases met personeels-, ...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15200 gross + meal vouchers + bonus
    Job Ref:
    2624
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  • Technische Support voor verlichtingsproducten (Nederlands/Vlaams sprekend)

    Een internationale opportuniteit in Lissabon die jouw carrière en leven zal verlichten! Als je technisch aangelegd bent en op zoek bent naar een nieuwe uitdaging in je carrière waarbij je je technische vaardigheden kunt verbeteren, ben je wellicht geïnteresseerd in een samenwerking met een wereldspeler op het gebied van slimme verlichtingsoplossingen. Wij zijn op zoek naar technologie enthousiastelingen die een helderder leven willen leiden. Werken bij deze multinational in het zonnige Lissabon is misschien wel de levensveranderende ervaring waar jij naar op zoek was! Je verantwoordelijkheden en impact in Technical Support voor verlichtingsproducten zullen zijn: - Het bieden van ondersteuning aan klanten door te reageren op inkomende verzoeken en documenteren van relevante case-informatie - Het helpen van gebruikers met pre-sales, algemene vragen en technische ondersteuning via telefoon / e-mail / sociale media kanalen - Het aanpassen van de stem en toon van het merk voor interacties op zowel privé (telefoon/e-mail/chat) als openbare kanalen (social/forums/e-commerce reviews) - Zorgen voor uitstekende klanttevredenheid door op een gepaste en vriendelijke manier te reageren Is te...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15200 gross + meal vouchers + bonus
    Job Ref:
    2628
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  • Technical Support for Lighting Products (Dutch/Flemish Speaker)

    This is a call for an international opportunity in Lisbon that will be lighting up your career and life! If you are tech-savvy and looking for a new career challenge where you can improve your technical skillset you might be interested in working with a global player in smart lighting solutions. We are looking for technology enthusiasts who want to have a brighter life. Working in this multinational company located in sunny Lisbon might be the life-changing experience you’ve been looking for! Your responsibilities and impact working in Technical Support for Lighting Products will be: - Providing support to customers by responding to inbound requests and document relevant case information - Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels - Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels - Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner Is technical support a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruit...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    15200 gross + meal vouchers + bonus
    Job Ref:
    2627
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  • Klantenservice voor Taxi App (Nederlands/Vlaams sprekend)

    We houden er allemaal van om ons snel van de ene plek naar de andere te verplaatsen en met deze baan voor een bekende app voor taxiservice kun jij de reis van de klant aangenamer maken. Onze klant breidt zijn Customer Service Team uit en is op zoek naar Nederlandstalige medewerkers. Jouw verantwoordelijkheden en impact als Customer Service Agent in Lissabon zullen zijn: - Het geven van de best mogelijke antwoorden en oplossingen op vragen en zorgen van klanten op de manier waar jij het meeste vertrouwen in hebt: via de telefoon, via e-mail of social media; - Het leveren van kalme en vindingrijke probleemoplossing voor vragen van klanten met betrekking tot hun ervaring; - In contact staan met andere afdelingen en gerelateerde zaken en problemen doorverwijzen naar gerelateerde afdelingen. Is klantenservice een nieuw vakgebied waarin u expertise wilt opdoen en uw carrièredoelen wilt bereiken? Het goede nieuws is dat dit bedrijf werft op basis van soft skills, ongeacht je studierichting - ze zullen je trainen in elk aspect van de baan. Vaardigheden, ervaringen en interesses die je nodig hebt om in deze functie te slagen: - Vloeiend Nederlands spreken en een goede kennis van het Enge...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11000 - 15000
    Job Ref:
    2588
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  • Customer Agent for Taxi App (Dutch/Flemish Speakers)

    We all love to move quickly from one place to another and with this job for a well-known app for taxi service you can make the customer's journey more pleasant. Our client is extending their Customer Service Team and is looking for Dutch native speakers. Your responsibilities and impact as a Customer Service Agent in Lisbon will be: – Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media; – Delivering calm and resourceful troubleshooting for customer queries regarding their experience; – Being in contact with other departments and redirecting related cases and issues to related departments. Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job. Skills, experiences and interests you need to succeed in this role: – Speak a native level of Dutch and at least a B2 level in English – Know the value and impact that good customer experience can create – Attentive listeni...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11000 - 15000
    Job Ref:
    2587
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  • Customer Service Agent in Lisbon (Flemish Speaker)

    “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital. Your responsibilities and impact as a Customer Service Agent will be: - Helping clients with incoming issues - Ensuring high quality customer service - Providing necessary information - Reaching out proactively - Recording data in the CRM system - Improving customer satisfaction - Accurate and efficient problem solving - Being a real team player Skills, experiences and interests you need to succeed in this role: - A native level of Dutch and B2/C1 level of English - Knowledge of the value and impact that a good customer experience can create - Articulate & communicative - Available for 1 year - Being a real team player and committed to your work - Excitement about intercultural communication and the expatriate lifestyle - Living in or willing to relocate to Lisbon for an international career and life experience - Having a valid Portuguese work permit (required). What’s in it ...

    Job Type:
    Contract
    Location:
    Lisbon
    Salary:
    11000 - 15000
    Job Ref:
    R96
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  • Customer Service Specialist in Medical Assistance (German Speaker)

    Your Future Company: Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona. Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible. Your responsibilities and impact: As a Customer Service Specialist in Medical Assistance you would be in charge of: – Offering remote assistance – Providing information over the phone – Taking care of the members and insured clients in need – Responding to incoming calls – Advising and informing members and clients – Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.) – Supporting and collaborating in the medical cost containment process – Taking an active role in Back Office activities – Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.) Skills, experiences and interests you need to ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    22.000 € gross per year (including bonuses for shifts and transport) + Restaurant voucher in value of approximately €900-1000 yearly
    Job Ref:
    LHJ4878
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  • Customer Service Representative in Barcelona (German Speaker)

    Your Future Company: 2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Barcelona hub. Your responsibilities and impact as a customer experience specialist will be: Supporting clients’ activities by being the very first point of contact for their customers: – Answering incoming queries from customers and ensuring contractual SLA is maintained – Identifying issues and provide solutions – Ensuring high level of customer satisfaction – Being a team player and participate in the success of the team and project, e.g. provide cover for absent colleagues together with the team and attending regular team meetings  Skills, experiences and interests you need to succeed in this role: – A native level of German and an advanced level of English – Having knowledge about IT pl...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    Salary: 21.000€ gross annual base salary + up to 2.000€ bonus performance-based
    Job Ref:
    SBTG50464
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  • Technical Support for Lighting Products (German Speaker)

    You are interested in technology and tech savy? You want to be part of a multicultural team in a company which works alongside well-known brands? You want to work for a global player of smart lightning solutions? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! The Company. Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands. The Job. – Provide support on customers by responding to inbound requests + document relevant case information – Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels – Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels – Ensure excellent customer satisfaction through responding in an appropriately and friendly manner –...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    14000 - 18000
    Job Ref:
    1835
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  • Technical Support Advisor (German Speaker)

    You want to be part of a multicultural team in a company which works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! The Company. Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands. The Job. In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service. The main responsibilities involve: – Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting) – Respond to incoming calls and emails from enterprise clients – Gather information from customers, ensure resolutions of queries – Maintain client relationships through product support over the phone – Provide high-...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    A package in line with the market: 1000€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
    Job Ref:
    PLWG12
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  • IT Service Desk Agent (French Speaker)

    +++ Please apply only if you hold EU citizenship or valid work permit for Spain +++ Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! The Company. Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company. The Job. In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners. Your main responsibilities will be: – Resolving any IT-related issues of your partners (B2B) that could occur during their office day – Supporting customer via different tools, email and phone – Documenting calls on the ticketing tool – Escalating problems to the different respective teams – Maintainin...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    18300 + meal vouchers
    Job Ref:
    SBC-TS-FR
    Read More
  • Sports Retail Customer Service Agent (French Speaker)

    Are you ready to show your fashion expertise? A big sportswear brand is looking for support for its customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction.  The company. This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon. Your responsibilities and impact as a Sports Retail Customer Service Agent will be: – Being a mentor to consumers in different fields (there are several projects) – Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social media; – Identify new business opportunities by cross and upselling – Delivering calm and resourc...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    1000
    Job Ref:
    PLMF7
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  • Technical Support for Electronic Provider

    +++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++ The Company.   Today, working for a technology brand rimes with passion, energy and innovative spirit. Does this sound like you? Check this out and you might soon join their international office in Lisbon! This company is about making our lives easier by ensuring good health care. Are you ready to join a brand which strives every day to revolutionize the world? Are you geeky or not? It doesn’t matter – there are a variety of roles to match with your skills and affinity. You will work for a company that cares about their employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon.   The Job.   Quality and Service is what is all about in today’s world for companies to remain competitive. From solving technical issues, providing product’s advice, following up on logistics, having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!   The Profil...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    – Salary conditions – 2 options: a) Including free accommodation (shared flat, all bills included): 850€ gross/month b) Excluding accommodation: 1080€ gross/month
    Job Ref:
    1572
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  • Online Payment Coordinator (German Speaker)

    Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon! This company is about making our lives easier and better connected. Are you ready to join a brand which strives every day to revolutionize the world? You will work for a company who cares about their employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon. Your responsibilities and impact working as a Payment Operation Specialist will be: – Primary focus is on reconciliations, supporting daily operations, customer inquiries, transaction processing, and maintaining customer files – Investigate and resolve credit/debit cardholder transactions – Assist in the administration of all card payment systems and processing functions – Performs various clerical duties related to payment transactions – Prepares customer statements as needed – Resolves issues requiring in-depth investigation and/or research – Continually seeks opportunities to increase speed, efficiency and accuracy. What’s in it for you? – Type of Contract: 12 months of r...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    24000 - 27000
    Job Ref:
    BEW234345697545455
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  • Client Support Specialist for the E-Payment Sphere (German Speaker)

    Are you enthusiastic about working with numbers? Are you having an interest in the financial world? Do you follow a structured and organized work flow and are having an affinity for technology and the e-payment industry?  Are you ready to tackle this new challenge and become our client´s new Client Support Specialist in the beautiful city of Barcelona? Excellent, then keep reading and figure out more about this role! Your responsibilites and impact working as Client Support Specialist for the E-Payment Sphere: Handling first line inbound administrative support requests by phone & email (B2B) Assist new customers with their account activities, transaction status queries and financial requests Provide additional product information and ensuring continuiry of the merchant business by responding quicly and correctly Emphasis on maintaining a strong customer relationship Skills, experience and interest you need to succeed in this role: German native, English fluent  Committed and dedicated Having interest in technology and analytics Positive attitude towards changes Team player with strong listening skills  Service minded person with the ability to handle conflicts in a constructive ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    18.000-21.000
    Job Ref:
    KAT920398
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  • Client Service Specialist for Online Payments (German Speaker)

    Are you a number enthusiast with an interest in the financial insurances world? Are you structured and organized and have an affinity for technology and the online payment industry? Become our client's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches!   Your responsibilities and impact working as Client Service for Online Payments: - Handling first line inbound administrative support requests by phone & email (B2B) - Assist new customers with their account activation, transaction status queries and financial requests - Provide additional product information and ensuring continuity of the merchant business by responding quickly and correctly - Emphasis on maintaining a strong customer relationship   Skills, experience and interest you need to succeed in this role: - German native, English fluent - Committed and dedicated - Having interest in technology and analytics - Positive attitude towards changes - Team player with strong listening skills - Service minded person with the ability to handle conflicts in a constructive manner - Being a strong communicator - No previous experience needed - Having a valid Spa...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    18.000-21.000
    Job Ref:
    KAT9990
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  • Medical Technical Support (German)

    The Company. Would you like to join an international BPO company on an exciting project in Barcelona and help people with an innovative product? For our client, a fast-growing BPO player, we are looking for tech-savvy candidates who are committed to join the Dexcom project. The Job. You will: – Take care of inquiries and technical issues from patients and provide support via e-mail and phone calls – Maintain and update the patients accounts – Observation of ongoing procedures to guarantee the compliance of set standards – Report and analyze patient and device information, dispatch replacement products and samples and catch up with patients according to departmental standards – Dealing with sensible data – Ensure high quality service and client’s satisfaction The Profile. – You speak German at a native level and perfect English – You are based in Barcelona and hold the NIE and SSN – You have strong experience in technical support and troubleshooting – You are interested in medical innovations – You have knowledge of all Windows/Mac OS X operating systems and related web browsers – You have excellent listening and problem-solving skills – You have the ability to convey empathy and...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    23500€ gross/month
    Job Ref:
    MDEX1
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  • Pharmaceutical IT Service Desk Agent (German Speaker)

    Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! The Company. Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company. The Job. In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners. Your main responsibilities will be: - Resolving any IT-related issues of your partners that could occur during their office day - Supporting customers via different tools, email and phone - Documenting calls on the ticketing tool - Escalating problems to the different respective teams - Maintaining and improving the customer satisfaction level - Communicating to your direct team...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    20500
    Job Ref:
    KAT8934
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  • Customer Service Agent for the Aerospace Industry- 24/7 (German Speaker)

    Do you feel a strong passion for the interaction with a variety of people while contributing to a project that is pioneering sustainable aerospace for a safe and united world? Does living in a vibrant city with beautiful beaches and excellent food, where many different cultures come together sound interesting to you?  Then don´t hesistate to check out our client´s new job opportunity as Customer Service Agent.  Your responsibilities and impact working as Customer Service Agent will be: – Assisting customers with their requests by email, phone and live chat – Collecting and updating customer data – Providing product information to the customer (e.g. subscription, payment and technical requirements) – Delegation of problems which cannot be resolved to the competent teams –Maintaining and improving customer satisfaction level  Skills, experiences and interests you need to succeed in this role: – A native level of German and proficient level of English (High B2/C1) – Knowledge of the value and impact that a good customer experience can create – Having a strong interest in new technologies – Being an attentive listener, comfortable and skilful at communicating with people – Having a ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    20535
    Job Ref:
    KET8923
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  • Customer Service or Content Moderation Specialist in Lisbon (Dutch Speaker)

    We are looking for entry-level customer service or content moderation employees who are looking to relocate to colourful and sunny Lisbon! Our customer is a large BPO firm with several clients including top brands like Microsoft, Abercrombie & Fitch, and Pinterest. Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Then continue reading! Your responsibilities and impact as a Customer Service Specialist: - Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media - Supplying customers with the necessary information and solving any issues - Following up of issues if needed Content Moderation Specialist: - Validating all written content for a social media platform, confirming its accuracy and quality - Having the opportunity to share your ideas, in order to improve the quality of our work - Being part of a team that makes the world’s information more accessible and useful - Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality Technical Support Specialist: - Provid...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Lisbon
    Salary:
    11400 - 15000
    Job Ref:
    1
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