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  • French Level 2 Technical Support Specialist

    Leading French Intercom and Access Control company now expanding rapidly in the UK is looking for a L2 Technical Support Specialist. You will be working in a newly created team and will assist mainly trade professional, housing association, management agents and sometimes end-users. A full training will be given. This a Monday to Friday role based in London with no late shift. ROLE: Assisting professional clients in: Installing products and troubleshooting technical issues and breakdowns. Setting up, configuring products on management software Assisting end-users on how to use our products Manage the customer relationship through the life of the case and create an accurate log of interactions with customers Maintain a strong relationship with the client PROFILE: Previous experience as a Technical Support, Desktop Support or IT Helpdesk technician Ability to diagnose and troubleshoot basic technical issues Technical knowledge of electronical, electrical devices, telecom, IT or IT network Strong customer service skills French would be a plus SALARY: Between 26k and £28k/pa

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    London
    Salary:
    £26000 - £28000
    Job Ref:
    FR1
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  • French IT Analyst - Wroclaw

    If you speak French and have a knack for technology then this could be the IT Job for you. We want you to be the next French speaking IT Analyst in Wroclaw, Poland. Keep reading, you never know you might like what you see. You will get the chance to work for a client of ours who specialises in international business solutions, giving your working day an exciting spin. What will you do in this job? You will be providing both soft and hardware technical support through the phone to all customers experiencing difficulties. Send on problems to the I.M. support team as well as work closely with them in order to increase your technical knowledge which should aid in the helping of customers with problems and queries. You will also be required to work with those at the helpdecross-trainingaining and the implementation of operations. Organise and manage all relationships with sellers and staff that also aid in the resolution of customer problems. Remembering throughout to promote and foster teamwork within the IT Support department. Lastly you will get the chance to prove yourself and show your leadership skills when you take on a project leader role when it comes to the handling of proj...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Wrocław
    Salary:
    6185 Zloty per month
    Job Ref:
    JN -042016-2011
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  • German IT Analyst for an Award Winning Employer - Krakow

    Job Summary If you speak German and have a knack for technology then this could be the IT Job for you. We want you to be the next German speaking IT Analyst in Krakow, Poland. Keep reading, you never know you might like what you see. You will get the chance to work for a client of ours who specializes in international business solutions, giving your working day an exciting spin. What will you do in this job? You will be providing both soft and hardware technical support through the phone to all customers experiencing difficulties. Send on problems to the I.M. support team as well as work closely with them in order to increase your technical knowledge which should aid in the helping of customers with problems and queries. You will also be required to work with those at the helpdesk in cross training and the implementation of operations. Organise and manage all relationships with sellers and staff that also aid in the resolution of customer problems. Remembering throughout to promote and foster teamwork within the IT Support department. Lastly you will get the chance to prove yourself and show your leadership skills when you take on a project leader role when it comes to the handl...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Kraków,
    Salary:
    Zlotych5000 - Zlotych5900 per month + Many Benefits
    Job Ref:
    JN -102016-2202
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  • Finnish speaking IT-suppor personnel needed in Tallinn

    Asiakasyrityksemme on kansainvälisestikin tunnettu IT-alan toimija. Sen toimipisteitä on nykyään jo 13 maassa ympäri maailman. Sen lisäksi jokaisella toimistolla voit kuulla puhetta usealla eri kielellä ja työskennellä eri kansallisuuksien kanssa. Tallinnan toimistolla työskentelee pelkästään IT-tuessa yli 200 henkilöä ja uusia tiimejä perustetaan jatkuvasti. Yrityksen henkilökunta saa nauttia myös lukuisista eri työsuhde-eduista ja kaikkien yhteisistä tapahtumista. Tallinnasta on nopeasti kasvamassa IT-yritysten suuri keskittymä ja sen asukaskunta monipuolistuu jatkuvasti. Elämisen kustannukset ovat hieman alhaisemmat kuin muualla pohjoisessa ja vapaa-ajan aktiviteetteja riittää, vauhdikas yöelämä, loistavat shoppailumahdollisuudet ja upeaa arkkitehtuuria. Asiakasyrityksemme etsiikin nyt lisätäydennyksiä IT-tukitiimeihinsä. Työ sisältää paljon asiakaskontakteja muun muassa puhelimen välityksellä. Tärkein tehtäväsi on tukea asiakkaita heidän erinäisissä teknisissä ongelmissaan ja kirjata ylös kaikki asiakaskontakteihin liittyvät seikat, jotta prosessi sujuu asiakkaan kannalta jokaisessa vaiheessa saumattomasti. Sopiva hakija on: Halukas tutustumaan asiakasyrityksen liiketoiminta...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Tallinn
    Salary:
    Good salary + Relocation package
    Job Ref:
    Nordic Jobs Worldwide - Technical Support to Tallinn
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  • German Technical Support Engineer

    Are you passionate about IT and do you have at least 2 years of experience in Level 2 Support? Then keep on reading! Our client is a leading provider of data protection and recovery solutions that assure organisations that their data can be recovered whenever necessary. Founded in 1990, this company provides a comprehensive solution for virtual and physical environments, backed by excellent support and expertise to more than 40.000 users around the world. Based in the EMEA HQ, the responsibilities of a Technical Support Engineer will entail: - Receiving technical requests and providing support and solutions for a product or issue by phone, email, or chat - Applying technical knowledge to solve complex problems and advise customers on solutions - Researching, analysing, and resolving complex functionality and usability related issues - Maintaining knowledge of Support policies, procedures, tools and systems Key Languages: - Native level of German - Advanced level of Italian, Spanish and/or French - Advanced level of English Core Skills/Experience: - Strong customer service focus and experience in technical support level 2 - Excellent oral and written communication skills - Experi...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    N/A
    Job Ref:
    N/A
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  • German 1st Line/Helpdesk Support - Working From Home

    Advancing People Multilingual Recruitment Specialists are now recruiting for a German speaking Service Desk/Technical Support Analyst for their client based in London, although you would be working from home! As a German speaking Service Desk/Technical Support Analyst it will be your responsibility to provide technical support via the telephone and email to the German speaking region. Roles & Responsibilities: Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer technical support/1st line support/helpdesk/ service desk Work with colleagues to ensure excellent customer experience, peer reviews Help maintain knowledge articles and other internal documentation Meet SLA's Attend customer meetings Person Specification Fluent in German Technically minded and customer focused Technical support/Service Desk/Helpdesk/1st line support Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position working from home offering an annual salary of £22,000 + attractive company benefits!

    Job Type:
    N/A
    Location:
    London
    Salary:
    N/A
    Job Ref:
    WEH
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