Do you speak Dutch and would you like to work in the beautiful, historical city of Prague? Are you enthousiastic, positive and customer-oriented? If so, we have a great job opportunity for you! We are looking for a Dutch Customer Service Agent for our client, an award-winning global management company in the fields of technology and service. You will be joining their open-minded, multicultural team in a beautiful office in Prague. About the position As a Dutch Customer Service Agent you will provide non-verbal customer service (email only). You are the first point of contact for our client's customers and will be responsible for handling inquiries in a professional manner to fully ensure customer satisfaction. Main tasks include: Receiving and processing claim notifications from customers Maintaining a high degree of customer service for all support queries, taking ownership of user problems and being proactive when dealing with user issues Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed Participating actively in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk ...
- Job Type:
- Permanent Contract, Full-Time Position
- 30000 - 40000
- Job Ref:
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