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  • French IT Manager

    Expanding automative design company based in Central London is looking for a French speaking IT Manager who will be in charge of their IT equipments for all their offices based in the UK and abroad. You will be responsible for the installation, maintenance, upkeep and security of the organisation’s IT equipment. This role is a newly created position and will require strong operational as well as organisation skills. ROLE: • Installing new ICT equipment as appropriate and maintaining an inventory of equipment • Ensuring that hardware and network cabling is maintained and repaired as necessary, • Managing physical servers • Managing Office 365, e-mails and domain names, as well as software licenses • Purchasing ICT related consumables in liaison with the management • Advising on the security of equipment and data • Where a network is installed the fileserver should be managed: ü Ensuring that Users are created and/or deleted as appropriate ü Carrying out regular housekeeping to ensure that the fileserver storage is used effectively ü Implementing the organisation’s network and Internet security policies • Managing a service desk and acting as “a hotline” desk using remote desktop ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    N/A
    Salary:
    N/A
    Job Ref:
    FR5
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  • French Level 2 Technical Support Specialist

    Leading French Intercom and Access Control company now expanding rapidly in the UK is looking for a L2 Technical Support Specialist. You will be working in a newly created team and will assist mainly trade professional, housing association, management agents and sometimes end-users. A full training will be given. This a Monday to Friday role based in London with no late shift. ROLE: Assisting professional clients in: Installing products and troubleshooting technical issues and breakdowns. Setting up, configuring products on management software Assisting end-users on how to use our products Manage the customer relationship through the life of the case and create an accurate log of interactions with customers Maintain a strong relationship with the client PROFILE: Previous experience as a Technical Support, Desktop Support or IT Helpdesk technician Ability to diagnose and troubleshoot basic technical issues Technical knowledge of electronical, electrical devices, telecom, IT or IT network Strong customer service skills French would be a plus SALARY: Between 26k and £28k/pa

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    London
    Salary:
    £26000 - £28000
    Job Ref:
    FR1
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  • Danish Tech Support Dublin

    What are we looking for? For this job in Tech Support we are looking for Danish speakers with a good level of English, someone who wants to work abroad and likes the idea of a job in Ireland. What will you do in this job? Within this Tech Support role, it will be your responsibility to look after all inbound calls from Danish speaking clients, manage incoming tickets as well as transferring those to relevant departments for resolution, whilst ensuring that all queries and calls are handled according to the quality standards set forth. You can also be called upon to mentor new Danish speaking employees, teaching them tricks of trade. Not forgetting that you will always be focussed on achieving individual and team based targets. Who will you be working for? Our client is a well-known brand that nearly every home has heard of and probably used at some stage. With being one of the biggest players in IT and operating industry worldwide, this is a Tech support job you certainly do not want to miss out on. With their European support centre operating in Kildare Ireland, this is where you will be working from, and we can say that you will get the chance to work within a multicultural wo...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    20000 - 21000
    Job Ref:
    JN -092014-637
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  • Hungarian IT Analyst - Krakow

    If you speak Hungarian and have a knack for technology then this could be the IT Job for you. We want you to be the next Hungarian speaking IT Analyst in Krakow, Poland. Keep reading, you never know you might like what you see. You will get the chance to work for a client of ours who specialises in international business solutions, giving your working day an exciting spin. What will you do in this job? You will be providing both soft and hardware technical support through the phone to all customers experiencing difficulties. Send on problems to the I.M. support team as well as work closely with them in order to increase your technical knowledge which should aid in the helping of customers with problems and queries. You will also be required to work with those at the helpdesk in cross-training and the implementation of operations. Organise and manage all relationships with sellers and staff that also aid in the resolution of customer problems. Remembering throughout to promote and foster teamwork within the IT Support department. Lastly, you will get the chance to prove yourself and show your leadership skills when you take on a project leader role when it comes to the handling o...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Kraków,
    Salary:
    Zlotych6000 - Zlotych6490 per month
    Job Ref:
    JN -052018-2651
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  • Czech 2nd Level IT Analyst- Krakow

    If you speak Czech and have a knack for technology then this could be the IT Job for you. We want you to be the next Czech speaking 2nd Level IT Analyst in Krakow, Poland. Keep reading, you never know you might like what you see. You will get the chance to work for a client of ours who specialises in international business solutions, giving your working day an exciting spin. What will you do in this job? You will be providing both soft and hardware technical support through the phone to all customers experiencing difficulties. Send on problems to the I.M. support team as well as work closely with them in order to increase your technical knowledge which should aid in the helping of customers with problems and queries. You will also be required to work with those at the helpdesk in cross-training and the implementation of operations. Organise and manage all relationships with sellers and staff that also aid in the resolution of customer problems. Remembering throughout to promote and foster teamwork within the IT Support department. Lastly you will get the chance to prove yourself and show your leadership skills when you take on a project leader role when it comes to the handling ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Kraków
    Salary:
    6000 - 7000 gross per month
    Job Ref:
    JN -052018-2650
    Read More
  • Hungarian 2nd Level IT Analyst- Krakow

    If you speak Hungarian and have a knack for technology then this could be the IT Job for you. We want you to be the next Hungarian speaking 2nd Level IT Analyst in Krakow, Poland. Keep reading, you never know you might like what you see. You will get the chance to work for a client of ours who specialises in international business solutions, giving your working day an exciting spin. What will you do in this job? You will be providing both soft and hardware technical support through the phone to all customers experiencing difficulties. Send on problems to the I.M. support team as well as work closely with them in order to increase your technical knowledge which should aid in the helping of customers with problems and queries. You will also be required to work with those at the helpdesk in cross-training and the implementation of operations. Organise and manage all relationships with sellers and staff that also aid in the resolution of customer problems. Remembering throughout to promote and foster teamwork within the IT Support department. Lastly you will get the chance to prove yourself and show your leadership skills when you take on a project leader role when it comes to the h...

    Job Type:
    N/A
    Location:
    Kraków
    Salary:
    6000 - 7000 gross per month
    Job Ref:
    JN -092014-1304
    Read More
  • Service Desk Engineer (German)

    ould you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position: The Company Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Service Desk Engineer speaking German. The Job You will be responsible for assuring the most effective solutions to clients by providing 1st level professional technical support. Main tasks include: Identify and manage the root of technical incidents Classify and prioritize the requests Assure right escalations to other technical teams Keep constant communication with the client during the resolution process The Profile German and English on a business level (spoken/written) Min. 1 year of experience in a technical support role Any IT certification will be considered as a plus Dynamic and performance driven working attitude Open minded and positive nature Interested in the further developing of IT skills Ability to work in 8 hour shifts in a 24/7 working environment The Offer Competitive salary above the average of the market Relo...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Prague
    Salary:
    40000 - 60000
    Job Ref:
    DPE01
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  • Customer Interactive Solutions Engineer (Spanish)

    Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position: The Company Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Customer Interactive Solutions Engineer speaking Spanish. The Job You will provide professional technical support to an external client. The main tasks include: Identify and manage the root of incidents Solve technical issues within service agreement Contribute with your knowledge to performance reviews and suggest improvements Analyze the recurring incidents and solve them through problem management process The Profile The ideal candidate has already gained experience in voice / video platform administration or support and would like to further develop it. Spanish and English on a business level (spoken/written) Experience in any of the following technologies: Genesys Alcatel Cisco Unified Contact center Avaya contact center Any IT certification will be considered as a plus Dynamic and performance driven working attitude Open mi...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Prague
    Salary:
    35000 - 55000
    Job Ref:
    DPC04
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  • Unified Communications Engineer (Spanish)

    The Company Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, the Czech Republic, they are currently looking for a Unified Communications Engineer speaking Spanish. The Job You will provide professional technical support to an external client. The main tasks include: Identify and manage the root of incidents Solve technical issues within service agreement Contribute with your knowledge to performance reviews and suggest improvements Analyze the recurring incidents and solve them through problem management process The Profile The ideal candidate has gained already experience in unified communications support and would like to further develop it. Spanish and English on a business level (spoken/written) Experience in any of the following technologies: Cisco Call Manager Polycom Tandberg Alcatel Audiocodes Microsoft Lync/Skype for Business Any IT certification will be considered as a plus Dynamic and performance driven working attitude Open minded and positive nature Interested in further developing acquired IT skills The Offer Competitive salary above the average of the market Relocation package A chance to ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Prague
    Salary:
    35000 - 55000
    Job Ref:
    DPU04
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  • Security Engineer (Spanish)

    Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position: The Company Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Security Engineer speaking Spanish. The Job You will provide professional technical support to an external client. The main tasks include: Identify and manage the root of incidents Solve technical issues within service agreement Contribute with your knowledge to performance reviews and suggest improvements Analyze the recurring incidents and solve them through problem management process The Profile The ideal candidate has already gained experience in network security administration or support and would like to further develop it. Spanish and English on a business level (spoken/written) Experience in any of the following technologies: Checkpoint Juniper RSA Security Cisco F5 Any IT certification will be considered as a plus Dynamic and performance driven working attitude Open minded and positive nature Interested in further develo...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Prague
    Salary:
    35000 - 55000
    Job Ref:
    DPS04
    Read More
  • Technical Support Specialist (Norwegian)

    Being one of Europe´s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further. Do you speak Norwegian and are you looking for a job in Barcelona? Check this out! The Job In this position, you will be in charge of resolving technical issues and of ensuring pre- and after-sales customer support to the company's customers. The main tasks involve: – Take incoming requests from customers via phone and/or email and provide them with accurate information – Analyse complex technical issues and solve them on a quality level – Logging and follow-up of correct and valid orders and solve any issue – Deliver high level customer service on logistics, warranties, refunds, delivery process, and invoicing, etc. – Provide support in line with SLA standards – Maintain knowledge and expertise associated with company products – Monitor/progress all open queries in queue – Escalate potential service issues to the appropriate le...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    17000 - 23000
    Job Ref:
    TSS06
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  • German Speaking Customer Support Agent

    German Speaking Customer Support Agent Permanent Full-time £18.2K + Bonus + Benefits Newcastle upon Tyne We are currently recruiting for German Speaking Customer Support Agents for our client, a company which is developing videogames. You will be responsible for helping customers when they are encountering issues with the products or on the online platform. Shifts will rotate from 9.30am-6pm and from 1.30pm -10pm. 5 out of 7 working days including weekends. Responsibilities Handling customer enquiries and complaints across phone, email and chat in a positive and professional way. Troubleshooting technical issues Providing first contact resolution of customer issues. Taking personal ownership of customer requests and providing exceptional customer experience. You need to have: Mother tongue level in German. Fluent English speaker. Good knowledge of the computing/gaming sector. Good understanding of social media activity. Strong interest in videogames would be a plus. Great team player. Attention to detail. Excellent spelling and grammar. Please Note: If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. We a...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Newcastle upon Tyne, Tyne and Wear
    Salary:
    Up to £18200.00 per annum + Bonus + Benefits
    Job Ref:
    BBBH3812
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  • Swedish Tech Support Agents for Amsterdam

    How does working for one of the biggest technology solutions providers sound? Our client is on the lookout for plucky Swedish speakers with a strong interest in Technology and even bigger interest in living & working in Amsterdam. The time to act is now - keep reading & apply today What will you do in this job? Within the Swedish Tech Support team, you certainly won't be bored as you tackle and resolve technical issues via phone, email and possibly online chat. Strive for positive attitude with customers and reach a successful outcome. When needed you will be required to escalate issues to the next level, follow up and schedule callbacks to ensure total customer satisfaction while staying up to date on all of the companies products and services. Who will you be working for? Work for the world's #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. They are based on over 30 countries around the world, have 120,000+ employees working in over 50 languages & right now they are looking for you: a near native F...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam,
    Salary:
    €19000 - €22000 per annum
    Job Ref:
    JN -042018-2638
    Read More
  • Swedish speaking IT support agent

    Vi söker dig som vill jobba som Tekniskt Kundsupport konsult i Tallinn för ett finskt branchledande IT företag. Vår klient ser fram emot att få arbeta tillsammans med dig som har ett brinnande intresse för IT. Du vill bli en del av vår klients Svenska "Service Desk team” och få titeln som Service Desk Specialist. Du vill arbeta mot den svenska marknaden och erbjuda IT support för svenska väletablerade företag. De behöver dig som har erfarenhet innanför IT och är motiverad till att jobba i en internationell miljö och utvecklas på personliga och proffetionella plan. Att jobba I Tallinn! Tallinn, Estlands huvudstad växer inom IT branschen och företag från hela världen har expanderat dit. I förhållande till skandinavien är det mycket billigare att leva och bo i Tallinn. I staden finns det bra shopping, uteliv, och fin arkitektur. Allt fler skandinavier flyttar dit och det är förhållandevis likt kultur att anpassa sig till. För å lyckas I rollen: - Kunna ge högklassig service till kunder genom att svara på telefon, e-mails och chatt - Erfarenhet av IT branschen är relevant men inte ett krav. - Ha ett genuint intresse för IT branschen. - Vara lösningsorigenterad och duktigt på att kun...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Tallinn
    Salary:
    1400-1600
    Job Ref:
    NJ001
    Read More
  • Norwegian Speaking Technical Support Agent

    Nordic Jobs Worldwide Nordic Jobs Worldwide gir muligheten til norsktalende som ønsker å jobbe i hovedstaden Tallinn! Vi ser etter deg som har intresse for IT og som har erfaring innen kundservice. Er du ambisiøs, hjelpsom og vil flytte fra Norge for å prøve noe nytt er dette noe for deg! Vår kunde tilbyr opplæring og relokeringspakke for å få deg på plass. Vår kundes mål er å være kundens førstevalg for fornyelser og det ledende IT selskapet i Norden. I en raskt foranderlig verden kan hver bit av informasjon brukes for å skape noe nytt. Vår kunde har i dag en framtredende rolle i det digitale systemet og anvender tjenester for å skape nye verktøy og løsninger som forenkler hverdagen innen sofware. De hjelper også kunder fornye business mulighetene sine gjennom modernisering, digitalisering og innovasjon. Vår kunde har sitt hovedkontor i Finland, Esbo og har en sterk Nordisk markedsplass. Vår kunde har rundt 14 000 experter som jobber i over 20 forskjellige land. Vår kundes omsettning er på ca. 1,5 milliarder Euro. Kundeservice medarbeider innen IT-bransjen Vår kunde ser fram til å jobbe med deg som ønsker å bli en del av deres "Estonian Service Desk team" som kundeservice medar...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Tallinn
    Salary:
    17000 - 20000
    Job Ref:
    Nordic Jobs Worldwide - Technical Support to Tallinn
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  • Finnish speaking IT-suppor personnel needed in Tallinn

    Asiakasyrityksemme on kansainvälisestikin tunnettu IT-alan toimija. Sen toimipisteitä on nykyään jo 13 maassa ympäri maailman. Sen lisäksi jokaisella toimistolla voit kuulla puhetta usealla eri kielellä ja työskennellä eri kansallisuuksien kanssa. Tallinnan toimistolla työskentelee pelkästään IT-tuessa yli 200 henkilöä ja uusia tiimejä perustetaan jatkuvasti. Yrityksen henkilökunta saa nauttia myös lukuisista eri työsuhde-eduista ja kaikkien yhteisistä tapahtumista. Tallinnasta on nopeasti kasvamassa IT-yritysten suuri keskittymä ja sen asukaskunta monipuolistuu jatkuvasti. Elämisen kustannukset ovat hieman alhaisemmat kuin muualla pohjoisessa ja vapaa-ajan aktiviteetteja riittää, vauhdikas yöelämä, loistavat shoppailumahdollisuudet ja upeaa arkkitehtuuria. Asiakasyrityksemme etsiikin nyt lisätäydennyksiä IT-tukitiimeihinsä. Työ sisältää paljon asiakaskontakteja muun muassa puhelimen välityksellä. Tärkein tehtäväsi on tukea asiakkaita heidän erinäisissä teknisissä ongelmissaan ja kirjata ylös kaikki asiakaskontakteihin liittyvät seikat, jotta prosessi sujuu asiakkaan kannalta jokaisessa vaiheessa saumattomasti. Sopiva hakija on: Halukas tutustumaan asiakasyrityksen liiketoiminta...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Tallinn
    Salary:
    Good salary + Relocation package
    Job Ref:
    Nordic Jobs Worldwide - Technical Support to Tallinn
    Read More
  • Norwegian Tech Support Agents for Amsterdam

    How does working for one of the biggest technology solutions providers sound? Our client is on the lookout for plucky Norwegian speakers with a strong interest in Technology and even bigger interest in living & working in Amsterdam. The time to act is now - keep reading & apply today What will you do in this job? Within the Norwegian Tech Support team, you certainly won't be bored as you tackle and resolve technical issues via phone, email and possibly online chat. Strive for positive attitude with customers and reach a successful outcome. When needed you will be required to escalate issues to the next level, follow up and schedule callbacks to ensure total customer satisfaction while staying up to date on all of the companies products and services. Who will you be working for? Work for the world's #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. They are based on over 30 countries around the world, have 120,000+ employees working in over 50 languages & right now they are looking for you: a near nati...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam,
    Salary:
    €18000 - €19560 per annum
    Job Ref:
    JN -042018-2637
    Read More
  • German Technical Customer Service Rep - Amsterdam

    German Speakers are wanted for a German Customer Service job here in Amsterdam - The Cultural Capital of Europe! How does working with the world's #1 customer experience focussed outsourcing giant to join the technical customer service team for a major client of theirs here in Amsterdam? We're looking for near native German speakers with excellent English, good PC skills & excellent problem-solving skills. You have 6 -12 months customer service experience (preferably in a contact center). What will you do in this Customer Service Job? As a Technical Customer Service Agent, you will be responsible for taking all incoming calls, emails and online chat from customers with queries and issues. It will be up to you in investigate and resolve both their hardware & software issues, not forgetting to take customer details and updating the company CRM system each time. Of course, if the issue needs it, you will be required to escalate to tech support and not forget to stay up to date on the company products and services. Who will you be working for? Work for the world's #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam,
    Salary:
    €1600 - €1700 per month + Pension Plan & Many More
    Job Ref:
    JN -102017-2520
    Read More
  • Danish Tech Support Agents for Amsterdam

    How does working for one of the biggest technology solutions providers sound? Our client is on the lookout for plucky Danish speakers with a strong interest in Technology and even bigger interest in living & working in Amsterdam. The time to act is now - keep reading & apply today What will you do in this job? Within the Danish Tech Support team, you certainly won't be bored as you tackle and resolve technical issues via phone, email and possibly online chat. Strive for positive attitude with customers and reach a successful outcome. When needed you will be required to escalate issues to the next level, follow up and schedule callbacks to ensure total customer satisfaction while staying up to date on all of the companies products and services. Who will you be working for? Work for the world's #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (80% internal promotions) and amazing employee benefits on offer, this is a company you will want to grow with. They are based on over 30 countries around the world, have 120,000+ employees working in over 50 languages & right now they are looking for you: a near native Fre...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam,
    Salary:
    €18000 - €19560 per annum
    Job Ref:
    JN -042018-2639
    Read More
  • IT Service Desk Analyst

    For one of our client, an international Shared Service Center based in Barcelona, we are currently recruiting for experienced IT Helpdesk candidates speaking English. The Job In this role, you will be in charge of providing B2B IT support services to end users of the EU regions. The Service Desk is expanding and therefore offering exiting career opportunities. Your main responsibilities will be: – Analyse, identify and handle customer's queries – Provide Excellent Customer Support – Follow up and solve complex IT incidents – Escalate incidents to higher level when unable to resolve – Responding to incoming emails and calls according to SLA standards – Ensuring that service quality levels meet expectations Your Profile – Native level of English + one of the following language is considered an asset: French, German, Spanish or Italian – Min. 2 years of experience in a similar IT Helpdesk position – Experience in an international environment – Pro-active and ability to handle high volume of actions (calls, negotiation, disputes. etc.) – Ability to work under pressure and with deadlines – Organisation and prioritization skills – Responsible and ability to take ownership on your task...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    20000 - 24000
    Job Ref:
    GSD05-h
    Read More

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