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  • Swedish Helpdesk Agent

    Swedish speaking Helpdesk Support Agent for a large international company. Join our client's European support centre in Dublin today. With a competitive salary and relocation on offer. Your Tasks: Take care of inbound calls and emails from the Swedish market Manage incoming tickets Escalate issues where needed to the relevant department Sticking strictly to company quality standards in all interactions with customers. Mentor New Swedish speaking recruits – teaching them the tricks of the trade. Our Client: Work for a company that is well-known, and a common name brought up around the household from time to time. Our client is one of the biggest players in the IT & Operating industry worldwide. Their European support centre operates just outside of Dublin & can offer you a truly multicultural experience. Main Requirements: You will need the following to become the next Helpdesk Support Agent: Near native level of Swedish Good level of English Excellent communication skills (written & verbal) Previous office experience (call centre/Technical Support) – where you were used to a fast-paced environment. Interested in the IT sector is a plus for your application. OK with working in Sh...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin
    Salary:
    €26000 - €28000 per annum
    Job Ref:
    JN -092017-2488
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  • German IT Analyst – Krakow

    German speaking IT Analyst job here in Krakow, Poland for multi award-winning IT Company. We’multi-award-winningto have a near native level of German and a good level of English as well as a good understanding of hardware and software for this Technical Support job. Keep reading for more… Your Tasks: You will be providing both soft and hardware support via phone and email to customers having trouble. You will be required to work with those with the Technical Support team with regards to cross-training, implementation of operations etc. Organise and manage all relationships with sellers and staff that may help you with resolving any customer issues. Escalate issues when needed to 2nd level Technical Support. Our Client: Work for a well-known award-winning business solutions provider here in Krakow. Our client is expanding within the EU. With over 500 employees and being well known for their constant support to their employees to grow, this is a company you and your career will love. Main Requirements: You will need the following skills in order to qualify for this job: Near native German Good level of English Excellent communication skills (written & verbal) 6-12 months experienc...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Kraków
    Salary:
    5000 - 7000 gross per month
    Job Ref:
    JN -032019-2896
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  • Dutch Customer Service Agent to Dublin

    Are you a Dutch native speaker ready for a challenge abroad? Do you want to develop yourself professionally within a well-known IT company? Would you like to work in Dublin, the lively capital of beautiful Ireland? If yes, we are looking for you! Why move to Dublin? Dublin is the capital and largest city in Ireland and is famous for its Irish charm and cultural heritage. The city was recently voted the fourth most popular citytrip destination in Europe, and is considered to be one of the friendliest capital cities in the world. This is mainly because of the city's inhabitants; Dubliners are known to be friendly and humourous and it's easy to strike up a conversation with locals, which makes the atmosphere in Dublin warm and welcoming. Apart from a good dose of character, Dublin treasures history and art in its many museums, art galleries and historic sights, making it rich cultural centre in itself. And last but not least, Dublin is the perfect place for celebrating life over a pint of beer at one of the many city pubs! About the position For our client, a globally operating provider of digital solutions, we are currently recruiting Dutch Technical Support Specialists. As a Tech...

    Job Type:
    Permanent
    Location:
    Dublin
    Salary:
    20000 - 23000
    Job Ref:
    NordicJobsDublin
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  • German Tech Support Agent - North Dublin

    German Tech Support agent wanted for one of the world's leading customer experience driven outsourcing giants here in North Dublin, Ireland. We're looking for near native German speakers with previous tech support experience and have a good working knowledge of various PC operating systems such as Win XP or Win 7. Interested? You know what to do! Your Tasks: You will work on a first-line tech support basis - carrying out routine operating services, such as dealing with customers via phone and email. With each interaction with customers, you will answer questions, resolve issues and perform basic troubleshooting. You will need to document each interaction in the company database for future training and quality purposes. Our Client: Work for the worlds #1 customer experience driven outsourcing giant here in North Dublin, Ireland. There is a strong promise of career progression here as 80% of promotions come for the internal team. Amazing teams, company benefits and employer right here in Dublin. Main Requirements: You will need the following in order to qualify for this job: Near native German Good level of English Excellent communication skills (written & verbal) Good working kno...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin North,
    Salary:
    €22000 - €23000 per annum
    Job Ref:
    JN -082018-2738
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  • German Technical Customer Service Rep - Amsterdam

    German Speakers are wanted for a German Customer Service job here in Amsterdam - The Cultural Capital of Europe! How does working with the world's #1 customer experience focussed outsourcing giant to join the technical customer service team for a major client of theirs here in Amsterdam? We're looking for near native German speakers with excellent English, good PC skills & excellent problem-solving skills. You have 6 -12 months customer service experience (preferably in a contact center). What will you do in this Customer Service Job? As a Technical Customer Service Agent, you will be responsible for taking all incoming calls, emails and online chat from customers with queries and issues. It will be up to you in investigate and resolve both their hardware & software issues, not forgetting to take customer details and updating the company CRM system each time. Of course, if the issue needs it, you will be required to escalate to tech support and not forget to stay up to date on the company products and services. Who will you be working for? Work for the world's #1 customer experience driven outsourcing giant in their Amsterdam Office. With a strong promise of career progression (...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam,
    Salary:
    €1600 - €1700 per month + Pension Plan & Many More
    Job Ref:
    JN -102017-2520
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  • German Technical Customer Support Rep

    Work a hop, skip & a jump away from Dublin’s Spire! Our client is a new up and comer here in Dublin within the health and beauty industry. They are looking for you, a highly motivated German speaker with previous B2B Technical Customer Support experience. Bring your passion, bring the hunger and most don’t forget German language skills. Earn €35,00 gross per annum. Your Tasks: Answer incoming calls (25+ calls per day) Help in resolving issues and/or answering queries via phone and email and remotely. Report, log with the database any troubleshooting issues. Escalate issues where needed. Work closely with various departments in order to deliver A+ Customer Support. Carry out Adhoc tasks where needed (Admin etc.) Our Client: Work for a new up and comer here in Dublin within the health and beauty industry. They are looking for you to join the team to help them with successfully converting those in the DACH market to their product. Main Requirements: You will need the following to qualify for this job: Near native level of German Good level of English Previous Technical Customer Support experience in the B2B sector Excellent communication skills (written & verbal) Remote Software Ex...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dublin City
    Salary:
    33000 - 35000
    Job Ref:
    JN -022019-2864
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  • IT Trainee Program (6 months)

    The Company. An international award-winning IT services provider with world-wide presence offers a spectacular opportunity for IT Graduates to join their offices in Prague, Czech Republic. The Job. The 6-months program is a perfect opportunity to unleash your potential in IT, gain priceless experience in the modern start-up hub in Prague, and learn from the most talented IT professionals from all over the world. You will have a chance to work with different technologies, discover your own niche and the IT path that suits your profile the most. You will be a part of a challenging development program with 3 months of intensive training and shadowing, and 3 months of putting your skills into the practice. You will have a chance to gain knowledge on the following technologies: Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extreme Networks, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA and many more. You will get the full overview on the tools such as ServiceNow, Genesys (OmniChannel Pulse, Workspace Desktop Edition), Power BI, Dashboards, SLA’s (Service Level Agreements) monitoring, breach analysis, dashboard analysis. On top, the part...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Prague
    Salary:
    27000 - 36000
    Job Ref:
    PDT01
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  • French speaking IT Analyst - Krakow

    If you speak French and have a knack for technology then this could be the IT Job for you. We want you to be the next speaking IT Analyst in Krakow, Poland. Keep reading, you never know you might like what you see. You will get the chance to work for a client of ours who specialises in international business solutions, giving your working day an exciting spin. What will you do in this job? You will be providing both soft and hardware technical support through the phone to all customers experiencing difficulties. Send on problems to the I.M. support team as well as work closely with them in order to increase your technical knowledge which should aid in the helping of customers with problems and queries. You will also be required to work with those at the helpdesk in cross training and the implementation of operations. Organise and manage all relationships with sellers and staff that also aid in the resolution of customer problems. Remembering throughout to promote and foster teamwork within the IT Support department. Lastly you will get the chance to prove yourself and show your leadership skills when you take on a project leader role when it comes to the handling of projects for...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Kraków,
    Salary:
    Zlotych5500 - Zlotych6000 per month
    Job Ref:
    JN -112017-2524
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  • Customer Interactive Solutions Engineer (Dutch)

    Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position: The Company Our client is an international award winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Customer Interactive Solutions Engineer speaking Dutch. The Job You will provide professional second-line technical support to an external client. The main tasks include: Identify and manage the root of incidents Provide professional 2nd line support to clients Solve technical issues within service agreement Contribute with your knowledge to performance reviews and suggest improvements Analyze the recurring incidents and solve them through problem management process The Profile The ideal candidate has already gained experience in voice / video platform administration or support and would like to further develop it. Dutch and English on a business level (spoken/written) Experience in any of the following technologies: Genesys Alcatel Avaya contact centre Any IT certification will be considered as a plus Dynamic and performance dri...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Prague
    Salary:
    30000 - 50000
    Job Ref:
    DPC02
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  • Security Engineer (Spanish)

    Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position: The Company Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Security Engineer speaking Spanish. The Job You will provide professional technical support to an external client. The main tasks include: Identify and manage the root of incidents Solve technical issues within service agreement Contribute with your knowledge to performance reviews and suggest improvements Analyze the recurring incidents and solve them through problem management process The Profile The ideal candidate has already gained experience in network security administration or support and would like to further develop it. Spanish and English on a business level (spoken/written) Experience in any of the following technologies: Checkpoint Juniper RSA Security Cisco F5 Any IT certification will be considered as a plus Dynamic and performance driven working attitude Open minded and positive nature Interested in further develo...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Prague
    Salary:
    35000 - 55000
    Job Ref:
    DPS04
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