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  • IT Support Analyst (Deutsch)

    Unser Kunde ist ein multinationales Unternehmen, welches verschiedene Dienstleistungen im den Bereichen Consulting, IT und Outsourcing anbietet. Besonderen Wert legt dieses dabei auf eine freundliche und unterstützende Arbeitskultur, in der sich eine angenehme Beziehung zwischen den Angestellten entwickelt. Das Büro befindet sich im Zentrum von Brno (deutsch: Brünn), hat seit 2016 eine beachtliche Entwicklung durchlaufen und ist aktuell auf der Suche nach ambitionierten Talenten, welche an einem Wachstum in und mit dem Unternehmen interressiert sind. Der Job. Deine Aufgaben umfassen einen 1st-Level-Support im technischen Bereich. Die Haupttätigkeiten beinhalten: – Erfolgreiche Lösung von IT-Problemen bei Endgeräten, Netzwerken und Softwareanwendungen von Kunden – Identifizierung und Abwicklung der Ursachen von technischen Störungen – Klassifizierung und Priorisierung von Anfragen – Sicherstellung der richtigen Weiterleitung der Anfragen an andere technische Teams – Abwicklung des gesamten Kommunikationsprozesses mit dem Kunden während des Lösungsprozesses Dein Profil. – Deutsch (mind. C1-Level) und English sehr flüssig in Schrift und in Wort – Sehr gute Kommunikations- und Zuhör...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Brno
    Salary:
    27000 - 40000
    Job Ref:
    ITDB01 gae
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  • Japanese 3D Support Engineer (Visa provided)

    The Company. Being one of Europe´s leading global outsourcing companies with over 60 different locations worldwide, our client stands for diversity and quality, and collaborates with 500 Fortune Companies in the world. For one of their partners, an innovative 3D-printer company, they are looking for a Japanese service-desk 3D engineer to join their growing international team. The Job. Aspects of the role will include: – Providing expert support to remotely resolve hardware/software technical problems and application issues – Triggering an onsite interaction in case the issue cannot be fixed remotely, with an accurate diagnosis to be delivered to for the Field Services Engineer – Keeping customers informed of the status of their case, elevating issues as needed within the Graphics Services and Support Organization and ensuring that Service Level Agreements are met – Documenting case history and interactions with the customers in the Customer Relationship Mgmt. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow-ups with customer,...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    28000 - 31000
    Job Ref:
    Jap_WH
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  • L2 Technical Support (German)

    The Company. Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world. The Job. Aspects of the role will include: – Providing B2B technical customer support via emails, phone calls and sometimes face-to-face – Ensuring expert and proactive guidance to end-users – Respecting the software procedures and Service Desk tickets when needed – Keeping customers informed about the status of their case – Escalating the issues within the next level support when needed – Participating in team activities and knowledge building – Helping implementation of new IT processes – Bringing up some fresh ideas in order to improve the services – Adapting to potential other assignments The Profile. – You are a German native settled in Barcelona – You have outstanding written and spoken English skills – You are in your element when assisting B2B customers on the phone – You have a degree or certification specializing in computer sciences / IT engineering or equivalent – You have experience as an L2 service desk agent – You have a strong knowledge and experience using ServiceNow – You are able to prioritize tasks a...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    21000 - 25000
    Job Ref:
    Ger_TS
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  • T2 Technical Support (German)

    The Company. Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world. The Job. Aspects of the role will include: – Providing B2B technical customer support via emails, phone calls and sometimes faceto-face – Ensuring expert and proactive guidance to endusers – Respecting the software procedures and Service Desk tickets when needed – Keeping customers informed about the status of their case – Escalating the issues within the next level support when needed – Participating in team activities and knowledge building – Helping implementation of new IT processes – Bringing up some fresh ideas in order to improve the services – Adapting to potential other assignments The Profile. – You are a German native settled in Barcelona – You have outstanding written and spoken English skills – You are in your element when assisting B2B customers on the phone – You have a degree or certification specializing in computer sciences / IT engineering or equivalent – You have experience as an L2 service desk agent – You have a strong knowledge and experience using ServiceNow – You are able to prioritize tasks and...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Mataró
    Salary:
    21000 - 25000
    Job Ref:
    Ger_IT25
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  • Dutch + French Tech Support Analyst - Dordrecht

    Dutch + French Tech Support Analyst - Dordrecht Dutch + French speaking Tech Support Analyst (3rd level support) with an interest in growing their career in the Software/Tech industry - We have an exciting client of ours here in Dordrecht, The Netherlands. Preferably you will have already 1 year experience in technical support or related role where you would have dealt with troubleshooting and carrying out root cause analysis etc. Your Tasks: Take incoming web chats from Customers facing technical software issues. Manage these issues within the company CRM Ticketing system. Work on resolving any issues in a timely and professional matter. Escalate issues to next level support where needed. Our Client: With near 50 years in the B2C relationship building sector - providing their clients with the right tools to make every interaction drive to a complete success. Our client is a market leader who is currently looking to hire Dutch Speaking Tech Support Analysts in their Dordrecht Office. Main Requirements: You will need the following skills in order to qualify for this job: Near native Dutch and French Good level of English Excellent communication skills (written and verbal) Prefera...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Dordrecht
    Salary:
    €40k - 45k per year
    Job Ref:
    35025
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  • IT Service Desk Agent (German)

    The Company. Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world. The Job. Aspects of the role will include: – Providing B2B technical customer support via emails, phone calls and sometimes faceto-face – Ensuring expert and proactive guidance to endusers – Respecting the software procedures and Service Desk tickets when needed – Keeping customers informed about the status of their case – Escalating the issues within the next level support when needed – Participating in team activities and knowledge building – Helping implementation of new IT processes – Bringing up some fresh ideas in order to improve the services – Adapting to potential other assignments The Profile. – You are a German native settled in Barcelona – You have outstanding written and spoken English skills – You are in your element when assisting B2B customers on the phone – You have a degree or certification specializing in computer sciences / IT engineering or equivalent – You have experience as an L2 service desk agent – You have a strong knowledge and experience using ServiceNow – You are able to prioritize tasks and...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    Competitive Salary
    Job Ref:
    Ger_IT8
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