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  • Junior IT Support (French)

    The Company. Our client is a multinational company providing outsourcing, information technology, and business consulting services. The company stands out strongly with its friendly and supportive working culture based on very close and warm relationship among employees. The office in the center of Brno has been growing very significantly since 2016 and the company is now looking for ambitious talents ready to grow together with the company. The Job. You will be responsible for assuring the most effective solutions to clients by providing 1st level professional technical support. Main tasks include: – Remote resolution of IT problems related to end users’ devices, network, and applications – Identify and manage the root of technical incidents – Classify and prioritize the requests – Assure right escalations to other technical teams – Keep constant communication with the client during the resolution process Your Profile. – French and English on a business level (spoken/written) – You have strong communication and listening skills – You are a good problem-solver – You are interested in the further development of IT skills – Any previous IT support experience or IT certification wi...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Brno
    Salary:
    26000 - 35000
    Job Ref:
    qwrasf12
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  • T2 Technical Support (German)

    The Company. Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world. The Job. Aspects of the role will include: – Providing B2B technical customer support via emails, phone calls and sometimes faceto-face – Ensuring expert and proactive guidance to endusers – Respecting the software procedures and Service Desk tickets when needed – Keeping customers informed about the status of their case – Escalating the issues within the next level support when needed – Participating in team activities and knowledge building – Helping implementation of new IT processes – Bringing up some fresh ideas in order to improve the services – Adapting to potential other assignments The Profile. – You are a German native settled in Barcelona – You have outstanding written and spoken English skills – You are in your element when assisting B2B customers on the phone – You have a degree or certification specializing in computer sciences / IT engineering or equivalent – You have experience as an L2 service desk agent – You have a strong knowledge and experience using ServiceNow – You are able to prioritize tasks and...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Mataró
    Salary:
    21000 - 25000
    Job Ref:
    Ger_IT25
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  • IT Service Desk Agent (German)

    The Company. Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world. The Job. Aspects of the role will include: – Providing B2B technical customer support via emails, phone calls and sometimes faceto-face – Ensuring expert and proactive guidance to endusers – Respecting the software procedures and Service Desk tickets when needed – Keeping customers informed about the status of their case – Escalating the issues within the next level support when needed – Participating in team activities and knowledge building – Helping implementation of new IT processes – Bringing up some fresh ideas in order to improve the services – Adapting to potential other assignments The Profile. – You are a German native settled in Barcelona – You have outstanding written and spoken English skills – You are in your element when assisting B2B customers on the phone – You have a degree or certification specializing in computer sciences / IT engineering or equivalent – You have experience as an L2 service desk agent – You have a strong knowledge and experience using ServiceNow – You are able to prioritize tasks and...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    Competitive Salary
    Job Ref:
    Ger_IT8
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  • Finnish Technical Support Associate to Amsterdam

    Do you see yourself working in an international environment in the exciting city of Amsterdam? As one of the largest global players in the contact Centre industry, with over 225,000 employees worldwide, our client is passionate about delivering great customer experiences in 47 languages and from more than 275+ locations around the globe. Now they are looking for Finnish speakers to strengthen their technical customer support team! Technical Customer Support Advisor In this position you will be supporting one of the world’s most recognizable computer software brands. You will be speaking with their Finnish customers, whether that’s via the phone, email or online chat, and helping to resolve any technical issues they may have. This is a great opportunity for someone who enjoys speaking to customers; is technically minded with a head for solving problems and a desire to learn new skills. Delivering a first-class customer experience is our top priority, so we will give you all the tools, knowledge and technical expertise you need to quickly diagnose and resolve issues, leaving the customer feeling pleased they made the call. Requirements Fluent in both Finnish and English, with stro...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Amsterdam
    Salary:
    Competitive monthly salary + relocation support
    Job Ref:
    Fin TS Adam
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