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  • Swedish Speaking Customer Support in Limassol, Cyprus

    Live and work in beautiful sunny Cyprus! Tired of rain and grey weather? Ready for an adventure abroad? Join our young and dynamic team in Limassol, Cyprus! The company is one of the largest marketing and customer support companies in Cyprus, and we are looking for Swedish speaking talents. The offer is a fantastic opportunity with great salary and benefits! Benefits of living and working in Cyprus - Sun 350 days a year - 0% Income Tax up to €19,500 / year - Member of EU - Large expat community About Limassol The second largest city in Cyprus Beach in the middle of the town centre Vibrant nightlife Job Description Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner. Open and maintain customer accounts by recording account information Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Contributing to team effort by accomplishing related results as needed Manage large amounts of incoming calls, emails and chats Identify and asse...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Limassol
    Salary:
    0 - 0
    Job Ref:
    Swe2Cyprus
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  • Dutch Team Lead

    Come work as a Team Lead for one of the largest engineering companies located in Porto, a UNESCO World Heritage City. Your future job: As a Dutch Team leader, you are responsible for efficiently managing a team within Customer Services Center, thereby ensuring superior customer experience and ultimately company growth. Principal responsibilities Provide clear direction and priorities to the team aligned with the area and company vision, strategy and values. Manage Performance by defining main responsibilities, setting expectations, KPIs and targets, monitoring and providing feedback and coaching for constant improvement and development of the individuals and overall team performance Create an engaging and proactive environment, fostering teamwork, focus on results Actively managing and resolving customer or internal critical / urgent business situations Ensures that all business documentation is captured, stored, shared and maintained adequately Manage and distribute the daily tasks throughout the team. Assure equal access to knowledge and workload distribution Coordinate vacations, pauses and manage absences Promote feedback from team regarding quality, performance and goal for...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    N/A
    Salary:
    N/A
    Job Ref:
    DUTCHTEAMLEAD
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  • Instructional Designer (French)

    Are you a tech-savvy educational enthusiast ready to take on the challenge and wear multiple hats, playing the role of facilitator, innovator, researcher, and developer? We are looking for a professional Instructional Designer to design and develop our client´s learning and practicing programs. The Company. Our client is an international company based in Barcelona. The Job. The Instructional Designer is involved in the process of identifying the performance, skills, knowledge, information and attitude gaps of a targeted audience. You will create, select or suggest learning experiences that close this gap, based on instructional design methodology, current technology and best practices from the field. Your Responsibilities: – Implement in-depth knowledge of learning theories and instructional design models – Generate and customize innovative, high-quality learning programs – Writing instructional text, audio and video scripts, scenarios and case studies, learning activities, online course content, infographics and user guides – Perform needs and task analysis and assess existing training – Identify the most appropriate learning approach and content – Collaborate with the Global D...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    35000 - 38000
    Job Ref:
    GID04
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  • Access Management Analyst

    The Company. For one of our clients, an international Shared Service Center based in Barcelona, we are currently recruiting for an Access Management Analyst with a fluent level of English and French or Portuguese. The Job. In this role, you will provide rights and permissions for users to be able to use a service or group of services. Your main tasks include: – Responsible for daily systems security administration functions, including managing customer access requests; creating, modifying and/or deleting customer profiles and accounts, resetting passwords and maintaining appropriate documentation. Your Profile. – You have a fluent level of English – You have 12 months+ experience working within a service desk environment – You have strong IT skills and affinity – You are process oriented with strong attention to details – You have willingness to learn and improve – You have experience in an international environment – You have strong analytical skills – You are rigorous and detail oriented – You have strong organization and prioritization skills – You are responsible and able to take ownership on your tasks – You have problem-solving capabilities – You are a team player – You ha...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    22000 - 23000
    Job Ref:
    GUA07
    Read More
  • Instructional Designer (English Native)

    Are you a tech-savvy educational enthusiast ready to take on the challenge and wear multiple hats, playing the role of facilitator, innovator, researcher, and developer? We are looking for a professional Instructional Designer to design and develop our client´s learning and practicing programs. The Company. Our client is an international company based in Barcelona. The Job. The Instructional Designer is involved in the process of identifying the performance, skills, knowledge, information and attitude gaps of a targeted audience. You will create, select or suggest learning experiences that close this gap, based on instructional design methodology, current technology and best practices from the field. Your Responsibilities: – Implement in-depth knowledge of learning theories and instructional design models – Generate and customize innovative, high-quality learning programs – Writing instructional text, audio and video scripts, scenarios and case studies, learning activities, online course content, infographics and user guides – Perform needs and task analysis and assess existing training – Identify the most appropriate learning approach and content – Collaborate with the Global D...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    35000 - 38000
    Job Ref:
    GID03
    Read More
  • Global Digital Learning Designer (English Native)

    The Company. We are currently recruiting for an experienced Global Digital Learning Designer for one of our international clients, based in Barcelona. The Job. Part of the development of the e-learning digital platform designed to provide training to company’s employees on a global scale, your main responsibilities are: – Create digital learning content including infographics, video, creative text design, animation, interactive simulations, quizzes etc. – Manage the digital learning development lifecycle, storyboarding, creative design and delivery of engaging digital learning modules appropriate to the learners – Liaise with subject matter experts and key stakeholders, building strong relationships to ensure all learning objectives are met – Keep up to date of developments in digital media and drive innovation through new technologies – Regular exchange experience with digital learning designers in other countries and peer-to-peer learning – Ad-hoc projects and analysis The Profile. – You have a native level of English with excellent communication skills – You have proven experience in creative e-learning design – You have advanced experience in Adobe Creative Suite (inDesign, ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    35000 - 38000
    Job Ref:
    GID05
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  • Business Operations Support Team Lead

    The Company. For one of our clients an international based in Barcelona, we are currently recruiting a Business Operations Support Team Lead. The Job. Being part of the Global Business as Usual Support Team, you will hold a senior technical role with the focus on ensuring the excellent and consistent level of customer experience provided by the team. Your main tasks will include: – Management and measurement of the performance of the team – Be a direct point of escalation for the major incidents – Being the technical coach and mentor – Manage relationship with 3rd party provider of 3rd level support – Work with change experts and to ensure relevant training materials and handovers – Provide weekly and monthly performance metrics for the global team – Design, develop, test and document high quality technical data solutions according to business demand – Drive the improvement of the team performance The Profile. The ideal candidate has a strong IT Support background and has previous experience as Team Manager. Beside your strong technical skills, you need excellent communication skills and have to be able to work closely together with other resources. – Excellent level of English ...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    35000 - 35000
    Job Ref:
    BAU234
    Read More
  • Access Management Analyst

    The Company. For one of our clients, an international Shared Service Center based in Barcelona, we are currently recruiting for an Access Management Analyst with a fluent level of English and French or Portuguese. The Job. In this role, you will provide rights and permissions for users to be able to use a service or group of services. Your main tasks include: – Responsible for daily systems security administration functions, including managing customer access requests; creating, modifying and/or deleting customer profiles and accounts, resetting passwords and maintaining appropriate documentation. Your Profile. – You have a fluent level of English and French or Portuguese – You have 12 months+ experience working within a service desk environment – You have strong IT skills and affinity – You are process oriented with strong attention to details – You have willingness to learn and improve – You have experience in an international environment – You have strong analytical skills – You are rigorous and detail oriented – You have strong organization and prioritization skills – You are responsible and able to take ownership on your tasks – You have problem-solving capabilities – You a...

    Job Type:
    Temporary Contract, Full-Time Position
    Location:
    Barcelona
    Salary:
    22000 - 23000
    Job Ref:
    GUA08
    Read More
  • Outbound Sales Executive (Dutch)

    Do you have sales experience? Are you an enthusiastic and sales oriented candidate and ready for a new challenge in Valencia? This offer is for you: The Company. Our client is a Belgian BPO company opening a new office in Valencia. For their partner, they are looking for Business Developers. The Job. The main tasks include: – Research the market, identify leads and conduct lead management – Identify and qualify prospects and decider-makers in the targeted companies – Detect high business opportunities – B2B relationship development and management – Maintain accurate daily record of sales in sales tracker – Follow-up with customer via telephone or email following initial sales contact – Track, manage and report your sales activities The Profile. – You are a Native Dutch speaker – You have an affinity to sales and experience in advising people on the phone – You have experience in sales – You have strong organizational and multi-tasking skills – You have good communication skills and have an outgoing personality – You have good problem-solving capabilities – You are ambitious, dynamic and reliable The Offer. – Salary of 1305 € gross/month + performance related bonus + free Spanish...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Valencia
    Salary:
    15000 - 20000
    Job Ref:
    NV01
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  • Forwarding Specialist

    We're now seeking team members for a new road transport logistics branch office in Brno. Our client is an award winning, expanding Central European logistics company. The branch office in Brno will serve their customers in the Czech Republic, Slovak Republic and Hungary. The company utilises it's own transport fleet as well as building strong partnerships with local third party carriers. Brief Description - Manage customer communication, providing quotations for transport requests - Route planning for existing customer deliveries within the region, ensuring optimal use of own transport fleet and 3PL partners, - Handle all logistic documentation, provide instructions to drivers and 3PL partners, - Troubleshoot real time delivery problems, - Actively seek new business opportunities with existing and new customers Requirements - Fluent or native Czech or Slovak language skills, - Good English language skills, - Previous experience in logistics forwarding, - Excellent communication skills, able to build strong professional relationships and identify new business opportunities, - Very strong organisational skills, We Offer - Excellent opportunity to be a key part of a new expansion p...

    Job Type:
    Permanent Contract, Full-Time Position
    Location:
    Brno
    Salary:
    30000 - 35000
    Job Ref:
    N/A
    Read More

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