IT Analyst (Spanish/French/Italian Speaker)

Job Description

Do you have valuable experience/knowledge in IT support that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you!

Your responsibilities as an IT Analyst will be: 

Providing first line support across the EMEA region
Managing incidents and service requests within the agreed targets 
Managing and effectively dealing with service requests and tickets via telephone and ticket
Managing access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets depending on the team they are supporting to in the specific moment
Providing excellent Customer Service by maintaining regular communication with users and provide updates proactively  
Respecting deadline for projects and assigned tasks 
Proactively dealing with second levels, providers, stakeholders when needed 
Providing regular visibility to the Management in case of chases, escalations, major incidents 
Ensuring phone availability  
Contributing to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback 
Taking initiative by proposing improvements, workarounds, solutions 
Making sure you keep accountability on communication and stay updated 
Enabling teamwork by collaborating with your colleagues 

Skills, qualifications and interests you need to succeed in this role:

You have professional proficiency in English and speak Spanish/French/Italian fluently.
You are based in Barcelona and have an NIE
You have experience with Service logging tools
You preferably have an understanding of Incident, Change and Problem Management as an advantage.
Having an ITIL Foundation Certification is advantageous but not necessary
You have strong knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles
You have experience with at least one of the following: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365
You are flexible, detail oriented, organized and energetic
You have great time-management and communication skills

What’s in it for you?

Permanent contract
Salary aligned with your experience and the market
Meal vouchers
Monday to Friday (Fixed shift either 08:00-17:00 or 09:00-18:00)
Career opportunities
Starting date: ASAP

Your Future Company:

An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Is this project not the best fit for you? Feel free to check our other opportunities for Spanish speakers or send us your CV to be considered for other projects or future opportunities.

Ref: REF-29811111