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Medical Customer Service for a Medical Device Company (German Speaker)

Job Description

You are interested in medicine?
You would like to help people with a disease?
Work for a medical device company, that wants to make the life of people with diabetes easier.
Are you looking for a new experience to grow personally and professionally? – Be part of an international team in the amazing Lisbon!

Your responsibilities and impact as a Customer Service Agent will be:

  • Taking care of inquiries from the customers all about the Omnipod-Product, an Insulin Management System
  • From responding to inbound calls, being responsible for orders, coordinating product shipment to customers
  • Providing support and direction to customers, resolve their issues in a timely and empathetic manner
  • Encouraging customers compliance with product utilization

Skills, experiences and interests you need to succeed in this role: 

  • A native level of German and a good level of English
  • Enthusiasm about medicine and affinity for providing help
  • Knowledge of the value and impact that a good customer experience can create  Being an attentive listener, comfortable and skilful at communicating with people  Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Portugal for an international career and life experience 
  • Having a valid Portuguese work permit (required).

The Offer.

  • Type of contract: yearly or 6 month contract, reneawble
  • Working hours: full time (40h/week) on rotating shifts (nightshifts included, schedule 24/7)
  • Salary conditions (*) – 2 options:
  1. Including free accommodation (shared flat, all bills included): 950€        gross/month
  2. Excluding accommodation: 1.400€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses after contract signing
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the         EU)
  • Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sport activities and social events organized by the company
  • Real career opportunities in different career paths
  • (*) Compensation during training period if successful (5 days): 90% of regular wages

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

What should you expect from living in Lisbon?

  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment


Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Ref: 1673


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