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Travel Booking Specialist (French Speaker)

Job Description

You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!

The Company.

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

The Job.

In this position, you will be representing an uprising and innovative online travel agency which is creating numerous combination of flights on both regular and low-cost airlines. They also offer nearly 400 000 hotels and other accommodation all over the world.
You'll be responsible for ensuring excellent customer service to the French market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:
– Manage effectively all incoming queries in a customer service environment
– Handle both inbound and outbound calls and emails 
– Gather information from customers and ensure resolutions of queries
–Assist the clients with upgrades, rescheduling, bookings, doubts, claims... 
--Converse with the clients in order to understand their needs regarding financial consideration, travel dates, destination and travel packages.
– Booking management (altering, canceling or creating new reservations)
– Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Have a unique opportunity to start working in the aviation world where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.


The Profile.

– You have the following language skills: native level of French + fluency in English
– You preferably have a previous experience of min. 6 months in Customer Service or Technical Support in a Call Center is preferred
– You have an interest in and willingness to learn
– You have very good communication skills – both written and oral
– You have the ability to operate in high pressure situations
– You are a team player, enthusiastic and self-starter
– You have analytic and problem-solving skills
– You are Customer and Quality oriented
– Valid Portuguese work permit or EU citizenship required

The Offer.

– 6 months fixed term contract 
– Working hours: Monday to Saturday, rotating shifts 8am to 8 pm
– A package in line with the market: 830€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month performance bonus for sales + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)
– Opportunity to be part of a challenging and fast paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution



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