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1 Norwegian upsell agent temp

Job Description


National Pen - BilingualUp-Selling Agent (Current / Existing Customers)


Fantastic Opportunity To Live and Work In IRELAND

Temporary Contract

National Pen, Ireland


At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.


With a workforce from over 30 different countries with 14 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.


BilingualUp-Selling Agent (Current / Existing Customers)


The Up-selling Agent is responsible for generating sales from existing customer orders. He or she will be assessed by the revenue generated from selling activities, number of orders entered and quality and accuracy of order entry.


Upsell agents also work on outbound call campaigns to increase & generate revenue from existing & prospect customers who have ordered with National pen Ltd in the past.







  • Calling customers from existing mail orders received
  • Entering & verify orders  accurately on database
  • Use sales techniques to convince the customers to increase their order quantity
  • Working on projects to increase National Pens revenue  from outbound call campaigns
  • ·         Any other duties/projects as directed by Senior Management




  • ·         Minimum of 1 year of sales experience (experience using various communication channels such as chat, phone, email)
  • Have previous experience within a sales environment, particularly direct sales and with a proven sales ability
  • Highly motivated & target driven individual
  • Ability to work under pressure
  • Have the ability to work accurately & show good attention to detail
  • Good telephone manner: professional, courteous, clear speech, good call management, assertive
  • Be fluent in one or more of the following languages: French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian, Portuguese speaking
  • Good English
  • Computer literate: excellent keyboard skills, familiar with different on-line database packages
  • Ability to multitask
  • Be a good team player


The recruiter is interested in your answers to the following question(s). Please place your answers in the email you send when applying for the job.

Question 1:

Are you fluent in one of the following: German, Dutch, Italian, French, Swedish, Finnish, Norwegian or Danish speaking?

Question 2:

Do you have telesales / up-selling or cross selling experience?

Question 3:

Are you available to work in Dundalk, Co Louth? And What is your availability?


Job type:

Temporary full-time

Normal Hours of Work:

39.5 hrs per work – Day Shift is from 7.30 am to 4.30 pm (depending on Market) Mon to Fri.


Starting @ €19,000 basic per annum plus sales commission of €100-300 per week depending on targets reached

Additional benefits:

  • Paid Holidays
  • Parking
  • ·         Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 3 nights accommodation
  • Bonus
  • Vouchers
  • Staff discount
  • Sports & Social Club



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