2nd Level IT Support Specialist (German)

Job Description

For one of our client, an international IT company, based in the South of Germany we are currently recruiting for experienced 2nd Level Technical Support candidates.

The Job

- Providing 2nd level Technical Support for existing clients (B2B) 
- Analyzing, prioritizing and solving with sole responsibility incoming requests via email and phone
- Configuration of standard components of existing clients
- Close interaction with the 1st level support team and the development and project teams to solve support tasks
- Monitoring the IT business platform
- Providing Excellent Customer Support

Your Profile

- Excellent level of German + English language (spoken and written)
- Speaking French is considered as a big plus
- University degree in IT or a successful finished apprenticeship as IT specialist
- Experience in customer service/technical support on the phone
- Able to read and understand Java or Python codes
- Experience in programming in Java or Python (desirable)
- Knowledge about databases like MySQL, PostgreSQL, MaxDB
- Knowledge in network protocols like VPN, HTTP(S), FTP(S), Proxy 
- Team oriented, customer oriented, able to work autonomous and in a team, excellent organization skills, problem solver, pro-active, dynamic and motivated
- Good analytic thinker
- Team player  

The Offer 

- Salary based on level of experience (35.000 € – 40.000 € gross/year) + additional benefits 
- Career opportunities: workshops and training to develop your career
- Working in a young and dynamic company which is constantly growing
- International and multicultural environment
- Shift work from Monday to Friday 7:00 AM to 6 PM (rotative)
- Team building events and free beverages
- Support in finding a flat in the city
- Start date: to be confirmed

Ref: TGS03i