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Account Development Central Merchant Team Opc France

Job Description

  • Driving growth of the Top Small merchants in the French market
  • Responsibility for  several projects linked to Top Small merchants’ satisfaction
  • Develop in-depth understanding of the marketplace
  • Differentiate American Express value, especially to Top Small merchants
  • Develop and implement a strategy for Top Small merchants, including ad hoc activities and processes
  • Contact Top Small merchants which have significantly dropped in Discount Business Volume or have become inactive and identify/resolve the causes and ensure that the Merchant understands the Premium Value Proposition and the benefits that acceptance of the Card brings to their business   
  • Contact merchants over the phone for suppression  cases, disputes, fraud, discount negotiations and cancellation threats)
  • Active support and reinforcement of the premium value proposition (PVP) using appropriate marketing activities and campaigns


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Strong sales background with relationship building experience drive and strong networking skills
  • Solid analytical and strategic thinking abilities
  • Ability to operate in a matrix environment with strong influencing and relationship building skills – ability to relate to people at all levels throughout the organization
  • Ability to work as part of a team
  • High level of integrity, willingness to learn and adapt to changes
  • Ability to communicate in a clear, concise, articulate  manner
  • Ability to handle merchant’s objections
  • Previous experience in a sales environment  in call centre
  • Results-driven, independent & self-motivated - used to working towards goals
  • Excellent level of negotiation and objection handling skills
  • Strong listening skills
  • Customer-focused approach
  • Professional and mature attitude
  • Proven ability to independently drive and consistently deliver excellent results in a very challenging competitive environment
  • French native speaker. Due to the nature of the role applicants must be native speakers or have in-depth knowledge of the country and culture, gained by having lived long periods of time in the country or by having had previous working sales experience in the country.
  • Eligibility to work in Spain


Why American Express?  

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 3rd of overall Best Companies and No. 1 for Wellness & Wellbeing.

Ref: 17010867


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