Account Protection Specialist

Job Description

The core function of an Account Protection Specialist is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognizing and solving the customers' problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.

Responsibilities:

• Minimise fraud loss exposure for Amex through identification of Amex accounts that were obtained through fraudulent applications that are either pre or post approved as well as Amex Accounts that have been taken over by fraudsters
• Analysis of new applications which could be potentially fraudulent
• Investigation of ‘identity theft’ fraud cases and ensuring protection of genuine new accounts and credit departments
• Inbound and outbound calls to external and internal clients to resolve cases
• Verification of potential fraud transaction
• Address compliance or resource performance issues through line manager

Please note that offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

• Fluency in German
• Excellent analytical and communication skills
• Flexibility and decisiveness
• Strong team player
• Ability to deal with sensitive issues/complaints
• Ability to work alone when appropriate and meet deadlines on assigned projects/tasks
• French writing and reading skills would be an asset

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.

Ref: 17010617