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Administrative Specialist (Flemish/Dutch)

Job Description

Would you like to leave your footprints in a brand new project? Are you a motivated person with a lot of flexibility? Then this is your position:

The Company

Our client is a Belgium BPO company with a new office in Barcelona. For their partner, a worldwide solutions provider, we are currently recruiting a Flemish or Dutch speaker for the Belgium market.

The Job

The main tasks include:

- Respond to incoming administrative requests via telephone or email
- Update changes in customer accounts, handle billing issues and contract questions
- Provide information and advice users on appropriate action to solve issues
- Ensure quality service
- Ensure high level of customer satisfaction and record information
- Maintain client relationships through support over the phone or chat


The Profile

The ideal candidate should be pro-active and have good communication skills. Furthermore the candidate should be confident over the phone and have a professional telephone manner.

- Native Flemish/Dutch speaker with a good command in English
- Experience on the phone is a must
- Strong organizational and multi-tasking skills
- Good communication skills and an outgoing personality
- Good problem-solving capabilities
- Ambitious, dynamic and reliable

The Offer

- Working in a new open office environment 
- Great working atmosphere
- Permanent contract 
- Working hours: Monday to Friday: 8:30 – 17:00
- The shifts will change after a few months to rotative shifts between 8:00 and 0:00
- Flexible to work on a Saturday 1-2 times per month 
- Salary of 1211 € gross/month
- Performance related bonus (after 2nd month)
- Paid training of 2-2,5 weeks
- Start date: available to start between the 26th and the 30th of September (exact start date is not confirmed yet)
- Candidate needs to hold NIE and social security number by the start date

Ref: NW06

Location

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