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Administrator German- Entry Level
Recruiter Name | Eden Recruitment |
Job Title | Administrator German- Entry Level |
Industry | |
Salary | 24K |
Location | Dublin |
Date Posted | almost 3 years ago |
Expiry Date | 2016-06-08 |
Job Description
Job description
- Complete analysis and investigation of queries related to Orders and Contracts for German clients. These queries are communicated via email or phone or chat
- Regular updates must be provided to customer on progress via phone and email, followed by complete resolution on any queries within the agreed service level
- Ensure defined escalation process is adhered to in order to resolves complex queries
- Responsible for maintaining strict service levels (SLAs) with client activities
- Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance
- Responsible for identifying any productivity and quality improvement measures and flagging to senior team members as soon as possible
Requirements
- Native level of German and fluent English
- Strong administration and organisational skills
- Keen eye for detail to ensure high accuracy
- Excellent communication skills and a high focus on customer satisfaction
- Participate & lead any projects/workload on Program as directed by Business Process Specialist/Team Leader and in turn problem solve/action in a quick turnaround time
- Proactively develop plans to avoid potential problems & take ownership of issues when they arise
- Serve as a helpful point of contact for new hires in regards to issue’s/training
- Ability to work under pressure
- Flexibility at peak business periods i.e. end of the month, fiscal period end
- PC literate, good working knowledge of Microsoft Office products essential
Offer
- €24000
- up to 5% bonus
- discounted healthcare
- 20 days holidays
Für weitere Informationen kontaktiere bitte Lucia unter 00353 1 4744 503
Ref:
Expired Job
Sorry, this job post it's no longer available
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