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Airline Customer Support (Dutch)

Job Description

Worldwide company recruiting Dutch speaking Customer Service Advisers in Lisbon.

Our client is a multinational BPO company looking for Dutch speakers to work for an international Airline company for their office in Lisbon. Are you ready to offer the best experience supporting the travellers?

Starting dates: 09.04 or 16.04

The Job

- Provide professional customer service solutions to travellers over the phone and emails
- Answer and solve client and customer inquiries and issues
- Guarantee clients satisfaction and high level of quality 
- Ensure and participate in the success of the department

The Profile

- Native level in Dutch
- Good level of English
- Motivated and positive mindset
- Efficiency and organisation skills 
- Team spirit
- Client and service oriented
- Willingness to stay in the country for medium term at least (no summer or short term project!) 
- Punctuality, flexibility and adaptation skills 
- Very good communication skills

The Offer

- Contract as from the first day of training (training is paid 100%) 
- Full time job (40h/week), Monday-Sunday (Rotative shifts 9 am - 9 pm)
- Possibility of Part-time contract
- A stable job and opportunities to grow within the company
- A family style working environment, while benefiting from an international and multicultural company
- Opportunity to work for Top companies on the market 
- Salary of 957€ per month (x14 per year) + 150 € bonus/month
- 6 € meal voucher per work-day
- Permanency bonus of 600 € every 190 days of contract
- Payment of up to 300 €/month for the rent (during the first 3 months)
- Reimbursement of flight tickets after 3 months
- Initial 6 months contract + 6 months + 6 months + permanent contract
- 30 days of probation period

Ref: PTA01-a

Location

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