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Arabic Customer Service Executive

Job Description

Online Advertising Specialist

Do you have a passion for Google and would love to be an expert in Google AdWords? Do you thrive on variety and want a career with an exciting and innovative company where no day is ever the same and where the career progression is guaranteed? Are you fluent in Arabic to a native level?

Key Responsibilities:

  • Online client facing technical support driving above & beyond customer satisfaction.
  • Assist clients with advertising account optimization through expertise consultation.
  • Demonstrate thorough knowledge of all client’s products and services.
  • Deliver efficient troubleshooting and query resolution.
  • Work closely with tools & support teams to deliver fast turnaround on client escalations.
  • Present work professionally in a timely & efficient manner within deadlines.
  • Engage customer awareness on availability of product updates.
  • Exhibit ability to show initiative identifying trends and/or process improvement.
  • Continuous product & process training in fast paced environment.
  • Promote a positive and professional image of the company to clients and others at all times by adhering to company policy and procedures.
  • Gain an in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine.


  • Fluent written & spoken linguistic ability in English and supported market.
  • Excellent communication soft skills and confidence dealing with customers.
  • Comfortable working in an online environment with general computer literacy.
  • Strong analytical & problem solving abilities.
  • Motivation to both meet and exceed existing individual & team targets.
  • Experience of working in a dynamic & multicultural environment.
  • Ability to work individually & part of a team.
  • Strong learning skills.

Desired Skills:

  • Keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews.
  • Ability to adapt to change with implementation of new initiatives/product updates/processes etc.
  • Preferably 1 years’ experience in a customer service related field.


  • Understanding of the role
  • Commercial & Business Acumen
  • Effective communication
  • Organization & Planning
  • Teamwork
  • Results Orientation
  • Technical Awareness
  • Customer Focus
  • Adapting to Challenges

What We Offer:

  • Vibrant, multi-cultural environment - Near city centre and IFSC
  • Quarterly performance bonus
  • Refer a Friend scheme
  • Employee Assistance Programme
  • Free beverages and snacks
  • Sports and Social club
  • Free shuttle bus to and from Eastpoint (from O2 Luas Stop and Clontarf Dart)
  • Subsidised Health insurance after Probation
  • Pension scheme after Probation
  • E learning access
  • Tax saver scheme
  • Bike to work scheme - save on your income tax
  • Banking at work
  • Holiday Saving Fund
  • Regular Saving Fund
  • Career Development and progression opportunities
  • Paid Annual Leave
  • Paid Sick Leave after Probation




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