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Arrears Executive required for an immediate start in the Dublin South area. Salary up to €35k

Job Description

This new role will be dedicated to effectively managing a portfolio of accounts , from collections up to and including referral and management of accounts in litigation.  Reporting directly to the ASU Team Leader, the ASU Executive will have to operate to prescribed business targets and ensure adhere to CCMA and other relevant controlled policies and procedures. 

Ideal candidate will have the ability to recognise and prioritise key tasks, and the necessity to be highly detail orientated. Key tasks include, but are not limited to:

Key Responsibilities:

  • Overall management and responsibility for a dedicated list of pre arrears and arrears mortgage accounts with their bespoke mortgage platform
  • Contact customers by letter and telephone in accordance with the Code of Conduct on Mortgage Arrears (CCMA) and the Mortgage Arrears Resolution Process (MARP) 
  • Come to arrangement with borrowers, within prescribed parameters
  • Recommend strategy and options on your portfolio to senior management
  • Attend face to face meetings with borrowers and their professional representatives if required
  • Deal with service queries in a prompt and professional manner  
  • Achievement of Individual and team targets
  • Quality and Compliance CCMA
  • Returning Accounts to ‘re performing’ status

Ref: 10010


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