Get similar jobs by email Register →
The Assistant Call Center Manager (ACM) is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. He/she coordinates a team of Team Leaders (Supervisors), being responsible for their motivation, training and development. He/she reports to the Call Center Manager and interacts with the corporate client to report the team’s results.
- Manage a team of Supervisors, monitor their performance, work on their development and provide them with training and support;
- Analyze and report main results and KPIs to the Contact Center Manager and to the client;
- Identify potential risks and opportunities of improvement;
- Ensure the correct implementation of the standard processes and procedures.
Who are we looking for?
- Native speaker in one of these languages: Danish, Swedish, German or French (mandatory);
- Fluency in English or Portuguese (mandatory);
- Previous Experience managing Contact Center teams (mandatory);
- Team spirit;
- Ability to make decisions under high levels of stress.
- Excellent work opportunity in a leading multinational;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants.
Sorry, this job post it's no longer available
- French Operations Manager
€30000 - 40000
French Operations Manager Location - Cork Our client is a leading pharmaceutical company who provides financial shared services such as Order to Cash, Purchase to Pay,...about 2 months ago
- ACCOUNT MANAGER - FRENCH
€30000 - 40000
Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an Account Manager for the Fre...29 days ago
- e-Logistics Project Manager (French+German)
€30000 - 35000
For one of our client, an international IT company, based in the South of Germany we are currently recruiting for a French and German speaking e-Logistics Project Mana...about 1 month ago
- Technical Advisor - 24/7
€18000 - 20000
Job Description Are you a flexible person who likes to work autonomously? Working at night is not a big issue for you? Then this is for you: The Company Our client is ...3 months ago
- German Customer Service - Krakow - NO Experience Needed
€5400 - 5600 gross per month
Job Summary: Recently graduated? Are you looking for an experience abroad?, one that allows you to see more of the world as well as grow your career? If so, check out ...about 1 month ago