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Audio Customer Service (Danish)

Job Description

Being one of Europe´s leading global outsourcing company with over 22 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further. 

Do you speak US English and are looking for a job in Barcelona? Check this out!

The Company

For an American multinational technology giant who has revolutionized the Internet and Cloud Industry, we are currently recruiting for US English speaking candidates with IT technical background to strengthen their Technical Support team in Barcelona. Are you ready to take part of an exclusive and exciting adventure?

The Job

In this role, you will be part of their Cloud Business Solutions and be in charge of resolving technical issues from B2B Customers.

The main tasks involve:
- Take incoming B2B user requests via phone or emails 
- Analyse complex technical issues and solve them on a quality level
- Provide support in line with SLA standards
- Maintain knowledge and expertise associated with company products
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Record all required data elements in CRM to provide good follow up and quality support

The Profile

- Language skills: native level of Japanese + fluency in English
- Technical skills and knowledge
- Analytic skills and problem solving skills 
- Logical thinking
- Willingness to learn and apply new technologies 
- Stress resistant and organized
- High level of work ethic and quality
- Team player and ability to work independently
- Positive, open-minded, willingness to work in a multicultural environment
- Valid Spanish work permit or EU citizenship required

The Offer

- A salary in line with Barcelona’s standard: 12.000€ /year + bonus + full paid training period
- Part-time job (30h/week), morning and afternoon shift, 9.00am - 3.00pm , 1.00pm - 7.00pm
- Opportunity to join a booming and exciting company
- A challenging and technical job
- An international company with a multicultural environment (+20 nationalities)
- A fun, rewarding and open minded team
- Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company)
- Start Date: ASAP

Ref: BOCS10


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