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B2B Customer Service Representative (Flemish)

Job Description

Are you a dynamic and outgoing person? Do you have experience in giving Customer Support on the phone? Then this is your position: 


The Company is a constantly growing online booking company with clients in 12 different countries all over the world. They offer a rewarding and multicultural work environment while offering career opportunities. For their team in Barcelona, they are currently recruiting for a B2B Customer Support Representative Flemish and/or French speaker.


The Job

The ideal candidate will manage the client’s needs by giving them technical support and guidance on the phone and via email. The main tasks include:


-    Manage incidents via phone and email in about 70 % of your job

-    Give technical support and solve software-related incidents in about 30% of the job

-    Take out the required content changes on the web page

-    Guide the customers through the whole booking process

-    Manage the incoming feedback of the customers


The Profile

-    Excellent Flemish and/or French, and a fluent level in English

-    Speaking Spanish is considered as a big plus

-    Min. 1 years of experience in Customer Support on the phone (preferably B2B)

-    Experience in the restaurant business is a plus

-    Strong communication skills and a nice telephone manner

-    Outgoing and dynamic person with good troubleshoot skills

-    Achieving an excellent customer satisfaction level

-    Empathetic team player who is able to manage loads of work


The Offer

-    A young and dynamic work environment

-    Real career opportunities

-    Being part of a constantly growing company

-    Working in a multicultural and open-minded environment

-    Table soccer, table tennis, and billiard spot

-    Free tea and coffee

-    Monday to Saturday, 9 AM - 8 PM (rotating)

-    Salary in-line with market conditions + Bonus

-    Permanent contract

-    Starting date: ASAP

Ref: Flemish B2B


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