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B2B Customer Service Representative (Swedish + Spanish)

Job Description

Are you a dynamic and outgoing person? Do you have experience in giving Customer Support on the phone? Then this is your position:

The Company is a constantly growing online booking company with clients in 11 different countries all over the world. They offer a rewarding and multicultural work environment while offering career opportunities. For their team in Barcelona, they are currently recruiting for a B2B Customer Support Representative Swedish and Spanish fluent speakers.

 

The Job

The ideal candidate will manage the client’s needs by giving them technical support and guidance on the phone and via email. The main tasks include:

- Manage incidents via phone and email in about 70 % of your job

- Give technical support and solve software-related incidents in about 30% of the job

- Take out the required content changes on the web page

- Guide the customers through the whole booking process

- Manage the incoming feedback of the customers

 

The Profile

- Excellent Swedish and a fluent level in Spanish

- Speaking French or Italian is considered as a big plus

- Min. 1 years of experience in Customer Support on the phone (preferably B2B)

- Experience in the restaurant business is a plus

- Strong communication skills and a nice telephone manner

- Outgoing and dynamic person with good troubleshoot skills

- Achieving an excellent customer satisfaction level

- Empathetic team player who is able to manage loads of work

 

The Offer

- A young and dynamic work environment

- Real career opportunities

- Being part of a constantly growing company

- Working in a multicultural and open-minded environment

- Table soccer, table tennis, and billiard spot

- Free tea and coffee

- Tuesday to Saturday from 10-18h or 11-19h

- Salary in-line with market conditions + Bonus

- 4 months temporary contract with the possibility to receive a permanent contract afterward

- Starting date: ASAP

Ref: ETB13

Location

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