Connecting to LinkedIn...

Get similar jobs by email Register →

B2B Customer Support Representative (Flemish+French)

Job Description

Are you a dynamic and outgoing person? Do you have experience in giving Customer Support on the phone? Then this is your position: 

The Company is a constantly growing online booking company with clients in 12 different countries all over the world. They offer a rewarding and multicultural work environment, while offering career opportunities. For their team in Barcelona, they are currently recruiting for a B2B Customer Support Representative speaking Flemish+French and English.

 

The Job

The ideal candidate will manage the client’s needs by giving them technical support and guidance on the phone and via email. The main tasks include:

-    Manage incidents via phone and email in about 70 % of your job
-    Give technical support and solve software-related incidents in about 30% of the job 
-    Take out the required content changes on the web page 
-    Guide the customers through the whole booking process
-    Manage the incoming feedback of the customers

 

The Profile

-    Excellent Flemish+French and a fluent level in English
-    Speaking Spanish is considered as a big plus
-    Min. 1 years of experience in Customer Support on the phone (preferable B2B)
-    Experience in the restaurant business is a plus
-    Strong communication skills and a nice telephone manner
-    Outgoing and dynamic person with good troubleshoot skills
-    Achieving an excellent customer satisfaction level
-    Empathetic team player who is able to manage loads of work

 

The Offer

-    A young and dynamic work environment
-    Real career opportunities
-    Being part of a constantly growing company
-    Working in a multicultural and open minded environment
-    Table soccer, table tennis and billiard spot
-    Free tea and coffee
-    Monday to Saturday, 9 AM - 8 PM (rotating)
-    Salary in-line with market conditions + Bonus
-    4 months temporary contract with the possibility to receive a permanent contract afterwards
-    Starting date: ASAP

Ref: ETB12

Location

Similar Jobs