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B2C Customer Service Representative - Finnish - Amsterdam

Job Description

As a Customer Contact Representative in our B2C department you answer travel related questions from customers mainly by phone, but also per email and chat. You suggest opportunities for them to fly and make the travel reservations or help them to solve their own specific problem while visiting the website. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction.
  • You give information to customers on flight fares, availability and schedules. You recognize sales leads and acts upon them. You explain advantages of company's services over competitors and searches for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO)
  • Native level Finnish and fluent level of English
  • Empathic and Service minded
  • Willing to go the extra mile to exceed customers' expectation
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable

Additional Information

To prepare you for the job you will get an extensive training which will take place between 09:00 - 17:30 from Monday to Friday for eight weeks. Due to this training and coaching fulltime availability during the first 3 months is required.

Start date will be April 7th or 18th or July 7th, 2017
You will receive a 7 months contract with a salary of € 1841 gross/month based on 40 hours a week.

Ref: 271 - 6178

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