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Bank Customer Support in Duthc

Job Description

Are you a Dutch-speaker looking for a customer support challenge?

Then listen up, because we are looking for a motivated team member for a bank in Malta.

The Company:


The company is an international provider of mobile banks and digital consumer and small business loans distributed and managed by mobile devices. Founded 2005, headquartered in Helsinki, Finland, has expanded rapidly to Europe, Africa, South and North America and the Asia-Pacific region.

The role

You will assist in the boarding process for new customers, to work with the operational processes for new and existing customers, to be responsible for the development, cancellation of deposit accounts (current accounts, savings accounts, futures) and to be responsible for All customer processes.

  • Provide superior professional customer service while handling all inquiries regarding your company's products and services
  • Make sure your company accounts are opened according to your company's product and service guidelines.
  • To build a relationship with customers, while addressing some of the problems related to any of the company's products
  • Identify sales opportunities After analyzing customer needs
  • Support for the collection of data/information for the company (by phone, email, chat, video call or any other agreed communication channel)

You are/have:

  • Fluent language proficiency in Dutch and English. Additional languages will be an advantage of course!
  • Previous work experience in a similar environment is a plus
  • A team player and customer-oriented
  • Willingness to learn and expand knowledge

What the Bank offers

  • The opportunity to work in a dynamic international development company
  • Opportunities for growth, realisation of own ideas and further training
  • Professional and attentive environment
  • Performance Bonus Program
  • Relocation incentives for foreign residents in Malta
  • Internal Development possibility

Working in Malta

The sun shines 300 days a year and is perfect for you who is a sunbather. In Malta, there are many opportunities to start your career and build a strong CV while enjoying the good life with sun, bathing and late evenings. Finding accommodation in Malta is easy and there is a lot to choose from, plus it is an extremely safe country to live in. English is the official language so you can communicate freely! Malta is a small island and has good public transport that takes you everywhere on the island. And as long as you are employed, you can visit the hospital without paying. 

Sounds cool? Great, please apply and let's chat about it

Ref: MaltaNL


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