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Belgian French Speaking Customer Service Associate for Powertool Brand

Job Description

Customer Support Associate - Power Tools

Don't miss out on this great opportunity to join the Belgian French speaking customer serviceteam for the No1 Powertool brand in the world. If you prioritize first class service and possess great communication skills, then we offer you training and support to succeed in your role. We provide opportunities for you to advance in your career and constantly develop your skills. 

The role:

  • Answer on enquiries via phone, email, chat and social media from end-users, customers and internal staff.
  • Assist customers with price, delivery and invoice information.
  • Processing orders on a daily basis.
  • Enter pick-up orders for repairs.
  • Processing complaints, returns and credits.
  • Support with information on products, promotions and applications.
  • Answer and follow up on customer enquiries.
  • Handle and resolve carrier escalations.
  • Achieving call quality and customer satisfaction.


What do we offer:

  • Salary indication: 1900 euro gross
  • An exciting full time job in a dynamic international environment
  • Referral bonus system (600 euro’s per referred candidate)
  • Relocation bonus
  • Fully paid training
  • An exciting full time job in a dynamic international environment
  • 25 vacation days based on full time employment
  • 5 days a week working with Weekend off*
  • Holiday allowance
  • Pension plan
  • Possibilities for development and promotions
  • Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
  • Sports- en game activities
  • BEEP: office parties with food, drinks and dj


Experience and personal skills needed:

  • Fluent speaker in Belgian French
  • Preferred applicants with customer service experience.
  • Multitasking capabilities.
  • Good English knowledge.
  • Knowledge with power tools
  • Experience of MS Office.
  • Problem solving attitude and customer orientation.
  • Interest of power tools
  • Eagerness to learn
  • Well-organized and accurate
  • Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.

Ref: R1073809


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