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Benelux Account Manager

Job Description

The Account Manager is the primary point of contact for all operational aspects of merchant processing relationships and is the main source of PayPal product information and communication on critical operational issues for up to 150 SMB (Small to Medium Business) merchants. They identify opportunities for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal may assist in meeting overall profitability objectives.
 
Job Description
 

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.

 

Responsibilities:

  • Specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant
  • Work with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management
  • Work directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues
  • Work with other departments to address and resolve merchant questions, concerns and issues
  • Research and problem-solve in order to resolve merchant questions, concerns and issues
  • Continually learn new industry and product related information

Fluent Dutch and English are required for this role.

Preferred Qualifications:

  •  Excellent customer relationship, organisational, communication (written and oral) and interpersonal skills.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
  • Sales process knowledge
  • Self-motivated, target driven and independant worker
  • Open, honest and direct communicator

Required Qualifications:

  • 2+ years' call centre or financial experience
  • 2+ years' of sales or business development experience in one or more of the following areas; an internet company, financial institution, payments processor, or telemarketing firm
  • Strong working knowledge of external systems and PC based internet and software applications ( internet and Microsoft Office: Outlook, Word and Excel)

Ref: R0017080

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