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Bilingual Customer Service Representative

Job Description

Bilingual Customer Service Representative

Overview of Role 

Our client is the world’s largest source of live event tickets – is growing quickly and is looking to hire ambitious and talented people to join a global operations team. This is an exciting opportunity to join a fast paced energetic company which is the main global hub for Customer Service worldwide.

Our client is a global business with local language websites in over 50 countries. You will be joining a technology company which constantly looks at process improvement and we look to build, shape and deliver excellent customer service through constantly reinventing and innovating the service.

You will get the chance to work in a multi-national environment with colleagues from over 20 countries.

The Customer Support Advisor role offers a unique opportunity to take on customer facing responsibilities that directly impact the company`s success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre. 

There are plenty of opportunities for progression through the company- we are more than just a contact centre as there are operational teams across many functions located in Limerick supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results. 

Key Responsibilities

Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
Support customers directly on the ground at major events around the world
Ability to liaise with other departments as necessary to get the job done
Identify process improvement opportunities and raise through the appropriate forum
Any other tasks as required
Skills and Attributes 

-Team player
-Takes ownership
-Organized and reliable with attention to detail
-Excellent multi-tasking skills
-Work well under pressure
-Hungry to take on responsibility and a willingness to do whatever it takes to get the job done
-Outstanding written and oral communication in all the desired languages
-A sense of humour and positive, “make-it-work” attitude
-Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
-Fluency in English and Russian or Polish or German or Dutch or Italian or Spanish or French or Czech 

Experience & working hours 

At least 1 – 2 years of professional experience
You will be working 40h/week
Must be willing to work shifts during evenings and weekends

Ref: 573


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