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Business Travel Agent (French OR Dutch OR German)

Job Description

Do you have a real passion for the travel and tourism industry? Are you an experienced traveler yourself who genuinely loves to give advice and find solutions even to the trickiest problems? Would you like to continue your lucrative career in Málaga? Then.. better read it on!

The Company.

Our client is Europe's leading global outsourcing company with over 60 different locations worldwide, currently providing its B2B assistance to Egencia – a multinational company in the travel sector. They are looking for motivated and experienced Customer Advisers to join their cozy office in Torremolinos-Málaga.

If you speak up-to-native French, German or Dutch, you are enthusiastic, innovative and you would like to make a difference in the life of your customers and the success of this company, they are searching for You!

The Job.

In this role, you will be responsible to address B2B customers’ needs and facilitate the booking and re-booking process end-to-end, while ensuring an exceptional service level:

– Email, phone and chat support in French, German or Dutch
– Deep experience working with any GDS
– Create long-lasting connections with customers
– Resolve problems efficiently and smoothly by applying policies and procedures
– Master Customer Service to ensure high-quality service to clients

The Profile.

– You are native French, German or Dutch speaker with fluent level in English
– You have at least 2 years of experience with a GDS is mandatory
– You have a passion for the Tourism & Travel industry
– You have knowledge about e-ticketing
– You are solution-oriented and have a pro-active attitude
– You are able to adapt yourself to a fast-paced environment and to face challenging situations
– You have excellent communication skills
– You can also work independently and take decisions

The Offer.

– A competitive salary: Fix salary between 18.000€ and 20.000€ + bonus up to 3.000€ + full-paid training period
– Stable project with rotative shifts from Monday to Sunday. NO night shifts.
– Health perks
– Opportunity to join a booming and exciting company
– An international company with a multicultural environment (+20 nationalities)
– A fun, rewarding and open-minded team
– Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organized by the company)
– Great company culture with lots of events all-year-around
– Start date: February 2020

Ref: Mal_Eg


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