Get similar jobs by email Register →
|Recruiter Name||Delegate International Recruitment|
|Job Title||Call Centre Manager|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||39000 - 50000|
|Date Posted||about 2 months ago|
Be Part of It
This is a standout role within one of Portugal’s most enviable companies to work for due the wide variety of employee benefits they offer. This client is a global outsourcing partner who represent some of the most well-known brands in the world. This particular client have a highly diverse workforce and offer a fun yet professional working environment, which includes company owned accommodation.
As a Contact Centre Manager you will work with our corporate client to make all the strategic decisions regarding the daily management and running of the contact centre. You will be responsible for a large operation of FTE, managing a team of supervisors. You will work with the ACM to achieve results and will be responsible for the planning of necessary actions (recruitment, training, IT development, logistic conditions.)
•Manage the Contact Centre Operation and being responsible for strategic decision making
•Defining and implementing action plans to achieve results
•Managing Profits and Losses
•Driving the Operational Results (SLAs and KPIs)
•Motivating the team (ACM, First Line Managers, CSAs) to deliver a service of excellence.
• Fluency in English
• Bachelor´s degree (MBA preferred)
• Proven managerial experience in a sales environment
• Professional communicate easily with different types of traders
• Experience managing Contact Centre operations
• Experience with financial management: budget, marging, P&L
Up for the Adventure?
Then don’t hesitate to get in touch with us today!
- Operations Manager
€39000 - 50000
Be part of It You will be working for one of the leading provider of business services in the world, who are currently looking for a Junior Operations Manager to help ...2 months ago
- Customer Success Manager
Customer Success Manager | Salary competitive | Cryptocurrency Sector | Gibraltar SRGEurope has been appointed to recruit a Customer Success Manager to join a start-up...7 days ago
- French Speaking Account Manager
€£30k - 40k per year + relocation assistance
French Speaking Account Manager Cambridgeshire, East Anglia, England Up to £40k per year + relocation assistance Overall Summary: This is a key position to provide a v...15 days ago
- e-Logistics Project Manager (Spanish+German)
€30.000 – 35.000 gross/year
For one of our clients, an international IT company, based in the South of Germany we are currently recruiting a Spanish and German speaking e-Logistics Project Manage...25 days ago