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Call Centre Manager

Job Description

Be Part of It

This is a standout role within one of Portugal’s most enviable companies to work for due the wide variety of employee benefits they offer. This client is a global outsourcing partner who represent some of the most well-known brands in the world. This particular client have a highly diverse workforce and offer a fun yet professional working environment, which includes company owned accommodation.

Your Challenge

As a Contact Centre Manager you will work with our corporate client to make all the strategic decisions regarding the daily management and running of the contact centre. You will be responsible for a large operation of FTE, managing a team of supervisors. You will work with the ACM to achieve results and will be responsible for the planning of necessary actions (recruitment, training, IT development, logistic conditions.) 

•Manage the Contact Centre Operation and being responsible for strategic decision making

•Defining and implementing action plans to achieve results

•Managing Profits and Losses

•Driving the Operational Results (SLAs and KPIs)

•Motivating the team (ACM, First Line Managers, CSAs) to deliver a service of excellence.

Your Resume

• Fluency in English
• Bachelor´s degree (MBA preferred)
• Proven managerial experience in a sales environment 
• Professional communicate easily with different types of traders
• Experience managing Contact Centre operations
• Experience with financial management: budget, marging, P&L

 

Up for the Adventure?

Then don’t hesitate to get in touch with us today!

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