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Cash Collector (Portuguese + Spanish)

Job Description

For one of our clients, an international Shared Service Center based in Barcelona, we are currently recruiting a Portuguese + Spanish Cash Collector.

The Job.

In this role, you will be in charge of collection activities for your assigned region of customers.

Your responsibilities:

– Minimize business investment in receivables
– Perform outbound calls to manage and collect cash 
– Ensure timely collections of outstanding balances from customers according to the company's Policy and achieve collections targets
– Ensure customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
– Anticipate and communicate with customer services, sales representative, customer, cash allocation team about disputed items, present and potential payment issues, credit hold situation
– Liaise with the billing team to ensure an effective order to cash cycle
– Keep accurate and up to date logs of individual customer information

The Profile.

– You have a native level of Portuguese + a fluent level in English and Spanish
– You have min. 3 years of experience as a Cash Collector
– You have experience in accounting/Finance/Back Office background
– You have experience in an international environment
– You are pro-active and ability to handle high volume of actions (calls, negotiation, disputes. etc.)
– You have strong communication and negotiation skills
– You have the ability to work under pressure and with targets
– You have strong organisation and prioritization skills
– You are responsible and have the ability to take ownership on your tasks
– You have problem solving capabilities 
– You are a team player

The Offer.

– Salary based on level of experience + bonus + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Standard office hours from Monday to Friday
– Career opportunities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: ASAP

Ref: GFC071


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