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Cash Collector (Portuguese + Spanish)

Job Description

The Company.

For one of our client, an international Shared Service Center based in Barcelona, we are currently recruiting for an experienced Cash Collector Benelux.

The Job.

In this role, you will be in charge of collections activities for your assigned region of customers portfolio.
Your responsibilities:
– Minimize business investment in receivables
– Perform outbound calls to manage and collect cash 
– Ensure timely collections of outstanding balances from customers according to the company's Policy and achieve collections targets
– Ensure customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
– Anticipate and communicate with customer service, sales representative, customer, cash allocation team about disputed items, present potential payment issues, credit hold situation
– Liaise with the billing team to ensure an effective order to cash cycle
– Keep accurate and up to date logs of individual customer information

The Profile.

– You are fluent in French + Flemish/Dutch + very good level of English
– You have previous experience in a similar role is a plus
– You have a Business/Accounting/Finance Degree
– You have experience in an international environment
– You are curious, willing to learn and improve
– You are a self-starter, pro-active and have the ability to handle high volume of actions (calls, negotiation, disputes. etc.)
– You have strong client skills and business acumen
– You have strong communication and negotiation skills, diplomacy
– You have the ability to work under pressure and with targets
– You have organization and prioritization skills
– You are responsible and ability to take ownership on your tasks
– You have problem solving capabilities 
– You are a team player

The Offer.

– Competitive salary + bonus + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Standard office hours from Monday to Friday
– Career opportunities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: ASAP

Ref: GFC077


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