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Claims Consultant (German)

Job Description

Job Description

International expert insurance Company, offering broking, consulting and risk management services, serving more than 10 million clients over the world. 

After a successful implementation of their office in Barcelona, they are now looking to grow their team and are currently recruiting several German speaking candidates as Claims Consultant.

In this role, you will combine customer service and back office duties. We are looking for strong communicator and problem solver, along with solid organisation and administration capabilities. 

In this role, you are in charge of the full Claims Handling and Processing on the German market:

- Collecting information, requesting documentation and validating documents
- Evaluating claims for validation or cancellation
- Processing claims and communicating between all parties involved, during the full process
- Following up with clients, providing them with necessary information about claims and other services and products of the company
- Responding to customer queries accurately and professionally and ensuring an efficient professional response is given
- Processing claims in accordance to the company standards and policies and always ensuring that a high level of customer service is provided
- Updating and following up of information in the company internal system
- Keeping your knowledge about the market and services of the company up to date
- Ad-projects and analysis

The Profile

- German native level + fluent in English + knowledge of Spanish
- 1 year of experience in Customer Service or in an Administrative role
- Ideally previous experience in the insurance or banking industry
- Excellent oral and written communication skills
- Strong organisation, prioritization and analytical skills
- Service and quality oriented
- Dynamic, team player and positive personality
- Willingness to learn, flexible and fast adaption skills
- Stable, professional and committed in your work (it is not a 6-month job!)

The Offer

- A professional and international work environment
- A company with high quality standard
- A job which requires analysis, commitment and providing learning opportunities
- Good working atmosphere, team oriented
- An attractive salary 22.000€ gross/year 
- Permanent contract
- Schedule: from Monday to Friday from 9 am to 6 pm
- Start date: ASAP
- Training provided, fully paid 

Reference: CCG01

Ref: CCG016


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