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Collection Specialist (Dutch/Flemish)

Job Description

The Company.

For one of our client, an international company, we are currently recruiting for a Collection Specialist.

The Job.

In this role, you will be in charge of collections activities for your assigned region of customers portfolio.

Your responsibilities:

– Minimize business investment in receivables
– Perform outbound calls to manage and collect cash 
– Ensure timely collections of outstanding balances from customers according to the company's Policy and achieve collections targets
– Ensure customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
– Anticipate and communicate with customer service, sales representative, customer, cash allocation team about disputed items, present potential payment issues, credit hold situation
– Liaise with the billing team to ensure an effective order to cash cycle
– Keep accurate and up to date logs of individual customer information

The Profile.

– You are business fluent in Flemish/Dutch, knowledge of French would be a big plus
– You are fluent in English as well
– You have previous experience in a similar role (preferred)
– You have a Business/Accounting/Finance Degree
– You have experience in an international environment
– You are curious, willing to learn and improve
– You are a self-starter, pro-active and have the ability to handle high volume of actions (calls, negotiation, disputes. etc.)
– You have strong client skills and business acumen
– You have strong communication and negotiation skills, diplomacy
– You have the ability to work under pressure and with targets
– You have organization and prioritization skills
– You are responsible and ability to take ownership on your tasks
– You have problem solving capabilities 
– You are a team player

The Offer.

– Competitive salary + bonus + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Standard office hours from Monday to Friday
– Career opportunities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: ASAP

Ref: GFCC03


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