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Collections Associate (German+English)

Job Description

Our client is an international shared service center in Barcelona. For their Credit & Collections department, they are currently looking for a Collections Associate with fluent German and English.

The Job

- To minimize Business investment in receivables

- Minimize interest losses on outstanding amounts

- To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines

- To balance the potential profit with potential risk in granting and collecting credit to our customers

- Ensure timely collections of outstanding balances from customers per our company´s credit & collections escalation policy

- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate

- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation

- Support and be backup for other collector’s associates

- Liaise with the credit & collections team lead about all credit issues

- Keep accurate and up to date logs of individual customer information


The Profile

- Native level of German + excellent level of English

- Preferably Business Administration or Economics studies

- Minimum 2 years of B2B Credit & Collections experience. Negotiation with customers and internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
 - A capacity of fluent interpersonal negotiation both with external and internal customers. Tenacity, ambition, and sense of ownership and responsibility. Ability to work under pressure and on own initiative and collectively as a team. Self-motivation and focus on objectives and results. Excellent interpersonal, communicative and influencing skills, verbally and written

- Understanding of customer accounts and general business workflows. Basic accounting knowledge, especially customer accounting

The Offer

- First 6-month temporary contract + Permanent contract
- A multicultural working environment, with +20 nationalities in the office
- A job at the end client, in the European Shared Service Centre
- A company which put top priority on the learning and career development of their employees
- A dynamic and fun team
- A respectful work environment and employer
- A company with worldwide presence and reputation
- Additional employee benefits
- Start date: ASAP

Ref: ACA01


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