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Collector (UK English)

Job Description

Our Client is a well known multinational company with Support Operations established in Barcelona. For their Credit & Collections department, they are currently looking for a UK English speaking candidate as Collector.

Our Client offers a dynamic and multicultural environment with great career opportunities.

The Job

- To minimize Business investment in receivables
- To minimize interest losses on outstanding amounts
- To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
- To balance the potential profit with potential risk in granting and collecting credit to the customers
- Ensure timely collections of outstanding balances from customers according to the company's Policy
- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
- Support and be backup for other collector’s associates
- Liaise with the credit & collections team lead about all credit issues
- Keep accurate and up to date logs of individual customer information

The Profile

- Native level of UK English
- Degree in Business Administration or Economics or related background
- Previous experience in handling high levels of incoming calls activity (call center experience), preferably in the area of Credit & Collections (is an asset)
- Basic accounting knowledge, especially customer accounting
- Experience with SAP is a plus
- Experience in negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
- Tenacity, ambition and sense of ownership and responsibility
- Ability to work under pressure and on own initiative and collectively as a team
- Self-motivation and focus on objectives and results
- Excellent interpersonal, communicative and influencing skills, verbally and written

The Offer

- Attractive salary package in line with market conditions: around 20.000€ / year
- First 6 month-contract + permanent contract
- A multicultural working environment, with +20 nationalities in the office
- A job at the end client, in the European Shared Service Center
- A company which put top priority on the learning and career development of their employees
- A dynamic and fun team
- A respectful work environment and employer
- A company with worldwide presence and reputation
- Additional employee benefits such as discount in fitness club, parking, retirement plan, life insurance, gift cards, etc.



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