Get similar jobs by email Register →
As a Contact Center Manager you will partner with our corporate client to make all the strategic decisions regarding the Contact Center operation. You will work with your Assistant Contact Center Manager to achieve the results and will be responsible for planning the necessary actions – recruitment, training, IT development, logistic conditions – coordinating the successful implementation with our internal departments. You will be focused on SLAs, KPIs, profitability, and customer satisfaction and on adding value to your Account.
- Manage the Contact Center Operation and being responsible for strategic decision-making;
- Defining and implementing action plans to achieve the expected results, working as a focal point between the client and Teleperformance’s internal departments;
- Driving the P&L;
- Driving the operational results (SLAs and KPIs);
- Driving the team (Assistant Contact Center Manager, First Line Managers and Customer Service Representatives) to deliver a service of excellence.
Who are we looking for?
- Fluent English speakers (mandatory);
- Fluency in a 2nd language will be a plus;
- Experience managing Contact Center operations (mandatory);
- Experience financial management: budget, margin and P&L (mandatory).
- Excellent work opportunity in a leading multinational;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants.
Sorry, this job post it's no longer available
- Contact Center Operator (m/f)
Due to our continuous growth Sellbytel is currently hiring for one of the leaders in Solutions for Information Technologies. Contact Center Operator (m/f) Tasks: -Cont...6 months ago
- Dutch Customer Service Rep - Lisbon Portugal Featured Job
€1100 - 1200 per month
Job Summary Here is a Dutch speaking Customer Service job for a fresh and vibrant Dutch speaker who also has a good level of English in Lisbon, Portugal. If you have s...10 days ago
- Flemish Customer Service in Tourism - Sunny Lisbon
€1200 - 1300 per month
Job Summary Here is a Flemish speaking Customer Service job for a fresh and vibrant Flemish speaker who also has a good level of English in Lisbon, Portugal. If you ha...8 days ago
- Dutch Customer Service in Tourism - Sunny Lisbon
€1200 - 1300 per month
Job Summary Here is a Dutch speaking Customer Service job for a fresh and vibrant Dutch speaker who also has a good level of English in Lisbon, Portugal. If you have s...8 days ago
- French Customer Service for Quirky Online Platform - Cork City Center
€22000 - 25000
Job Summary As our client prides themselves on the exceptionally talented people they have working with them, they are now on the hunt for you to bring your bright per...10 days ago