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Contact Centre Advisor

Job Description

Contact Centre Advisor - German Fluency

Temporary Contract to start June 2015 - 6 months approx.

Salary: £8.66ph 

Hours of Work: 8.00am - 4.30pm - Mon - Fri 

  • Experience in a similar role is essential 
  • Working as part of a team you will be responsible for handling inbound enquiries and providing proactive sales advice and world class customer service
  • Liaising with customers' in Germany 
  • Translating orders from German to English
  • You will be responsible for engaging with customers and building long-term relationships
  • Handling inbound calls from customers
  • Problem solving to satisfy customer needs
  • Order taking
  • Managing customer complaints
  • Updating spread sheets
  • Compiling sales figures accurately
  • Reporting and liaising with other parts of the business

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