Get similar jobs by email Register →
Due to our clients continuous growth we are looking for an experienced and self-driven CRM/VIP executive with fluent knowledge of Finnish to join our team.
The Finnish CRM /VIP executive will work closely together with the product managers, design team, customer services and payment teams to coordinate, execute and report on all VIP/CRM initiatives supporting the customer lifecycle & communication in order to optimise conversion, retention, reactivation and ultimately the Customer Lifetime Value. This will be through the production of creative weekly promotional newsletters, SMS and also Direct Mail while setting up bonuses using our back end systems.
- Coordinate all on-going VIP/CRM campaigns, promotions and communication activities together with Head of CRM and all other relevant departments.
- Communicate and contact customers via telephone/ email/ SMS on weekly basis
- Own and manage weekly / monthly VIP/CRM communication calendar plan in sync with other Marketing communications.
- Ensure targeted segmentation for each campaign.
- Execute and report (performance analysis) of all CRM campaigns/promotions and communications activities.
- Monitor, update and report of automated customer lifecycle communication touch points.
- Constantly involved in the improvement of the CRM proposition with suggestion and feedback on current processes.
- Assist in content translations when required.
- Conduct continuous competitor screening and analysis.
- Support ad-hoc requests for data, campaigns/promotions pre-reports and analysis
- Attend VIP events
- Coordinate gift and events for VIPs
- Candidates must have previous experience within a CRM function
- Excellent written (copy writing) and verbal communication skills in Finnish and English
- Experience in online Support /Customer Services/Telemarketing
- Strong organisational skills with attention to details
- Strong time management skills
- Able to work effectively within a matrix organization and open to cooperation across other teams
- Results-oriented and proactive self-starter
- Metrics driven with good judgment skills
Sorry, this job post it's no longer available
- Finnish Customer Support Agent
€13000 - 15000
Our client is a global BPO provider located in Athens, Greece that is searching for Customer Support Advisors to join their growing team. CUSTOMER SUPPORT ADVISORS You...13 days ago
- Finnish Customer Support Agent
€18000 - 21000
Finnish Speaking Customer Support Roles in Lisbon Are You Looking for International Experience? Would you Like to work for an Award winning team and be part of an Inno...13 days ago
- Photographic Technical Support with Finnish
€30000 - 35000
Position suitable for graduates, people with previous technical support experience, and people with a passion for photography In this role you will: Receive incoming c...9 months ago
- Finnish Content Management Agent - Berlin
€160 - 1639 per month + Relocation Package
Job Summary: Speak Finnish and want a fresh start here in Berlin? Join the international team in Customer Service today for an award winning employer here in Germany -...9 days ago
- Finnish speaking Customer Care Coordinator - Cork
€24000 - 28000 per annum + Many Benefits
Job Summary If you are looking for a new adventure abroad, check out this Finnish Customer Care Coordinator job in Cork for a great client of ours who operates in the ...2 months ago