Get similar jobs by email Register →
Due to our clients continuous growth we are looking for an experienced and self-driven CRM/VIP executive with fluent knowledge of Finnish to join our team.
The Finnish CRM /VIP executive will work closely together with the product managers, design team, customer services and payment teams to coordinate, execute and report on all VIP/CRM initiatives supporting the customer lifecycle & communication in order to optimise conversion, retention, reactivation and ultimately the Customer Lifetime Value. This will be through the production of creative weekly promotional newsletters, SMS and also Direct Mail while setting up bonuses using our back end systems.
- Coordinate all on-going VIP/CRM campaigns, promotions and communication activities together with Head of CRM and all other relevant departments.
- Communicate and contact customers via telephone/ email/ SMS on weekly basis
- Own and manage weekly / monthly VIP/CRM communication calendar plan in sync with other Marketing communications.
- Ensure targeted segmentation for each campaign.
- Execute and report (performance analysis) of all CRM campaigns/promotions and communications activities.
- Monitor, update and report of automated customer lifecycle communication touch points.
- Constantly involved in the improvement of the CRM proposition with suggestion and feedback on current processes.
- Assist in content translations when required.
- Conduct continuous competitor screening and analysis.
- Support ad-hoc requests for data, campaigns/promotions pre-reports and analysis
- Attend VIP events
- Coordinate gift and events for VIPs
- Candidates must have previous experience within a CRM function
- Excellent written (copy writing) and verbal communication skills in Finnish and English
- Experience in online Support /Customer Services/Telemarketing
- Strong organisational skills with attention to details
- Strong time management skills
- Able to work effectively within a matrix organization and open to cooperation across other teams
- Results-oriented and proactive self-starter
- Metrics driven with good judgment skills
Sorry, this job post it's no longer available
- Finnish CRM Content Executive
€27000 - 34000
Finnish speaking CRM Content Executive -London The company: Our client is a worldwide market leader in user-friendly online gaming sites, and offers sports, live casin...about 1 month ago
- Finnish Channel Account Executive
€75000 - 86000
Channel Account Executive - Finnish Dublin About the role: As a Channel Account Executive, you will be responsible for acquiring new resellers from the 50,000+ new war...about 1 month ago
- Finnish Customer Support Agent
€13000 - 15000
Our client is a global BPO provider located in Athens, Greece that is searching for Customer Support Advisors to join their growing team. CUSTOMER SUPPORT ADVISORS You...2 months ago
- Finnish Customer Support Agent
€18000 - 21000
Finnish Speaking Customer Support Roles in Lisbon Are You Looking for International Experience? Would you Like to work for an Award winning team and be part of an Inno...2 months ago
- Photo Technical Support with Finnish Featured Job
€27000 - 35000
We're now able to offer new career opportunities for people that would like to gain experience in international purchasing and procurement. Our client is building a ne...12 days ago