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CSR with Azeri And Englishs

Job Description

TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and BPO solutions. The company serves its clients in over 30 languages including English, French, German, Italian and Spanish.
The company has 1,600 positions in Europe across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Manchester and Cannock (UK).

TELUS International Europe is a proud member of the TELUS International family. TELUS International is a global BPO company with over 16,000 team members around the world, including in Canada, the United States, Central America, the Philippines and Europe.

With over 150 million customer interactions annually via voice, email, chat and social media across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

As the global arm of TELUS Corporation, TELUS International is backed by a leading national telecommunications company in Canada, with over $11.5 billion in annual revenue and more than 13.3 million customer connections.
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Professionally handle incoming queries by customers via phone and email
Provide accurate, up to date information to the clients’ requests
The primary point of contact by thoroughly and efficiently gather customer
information and fulfill customer needs
Greet customers in a courteous, friendly, and professional manner using trained
procedures that have been agreed upon
Participate in activities designed to improve customer satisfaction to external SAP
implementation partners

Requirements and knowledge:

Fluency in AZERI
Very good level in English
Excellent communication skills
Friendly, vivacious personality with demonstrated experience owning customer issues
Self-motivated, target driven and outgoing person
Previous client relations experience it will be considered as a plus

Please send us your CV!



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